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ABOUT Marshall HAMPSHIRE

Find out more about what we do and our team.

Explore the dealership

Welcome To Marshall Hampshire.

As well as providing the finest quality approved used and new vehicles (including Motability) for BMW, we are totally committed to our customers, aiming to provide an unrivalled level of care and attention.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The person conducting the reason for the visit was both pleasantly engaging and extremely good at explaining himself. That person was Richard Lambert-Gough

Service

The service was completed in a timely manner and the other fault was fixed.

Service

Appointment was completed without fuss and bother, tea, biscuits and wifi on hand.

Service

You always do a fantastic job. So thank you.

Service

Did what they said when they said

Service

Had to wait 90 minutes to collect the car

Service

The service revealed a bulge in the rear offside tyre wall but failed to spot a bulge in the front offside tyre wall. The tyre size on the service report was 245/45/19 and I ordered tyres based on this. When the tyres were checked they were 245/40/19

Service

Excellent service, good communication and car returned in gleaming condition.

Service

The only reason I have given 4 stars and not 5 is due to the service status not being updated on the car, I had to return to have this done - not a problem it's just 30-45 minutes of additional time to go back that could have been avoided.

Service

Allways easy to deal with. Reliable always do what you request. All the staff are friendly and happy to deal with and value for money.

Service

Easy to work with and reliable.

Service

Polite and efficient, could have done with having the car dropped off as I am local but there were no available drivers.

Service

Jamie Southgate always goes that extra mile

Service

Always excellent!

Service

All work completed to my satisfaction

Service

The team at Marshall Hampshire as a whole have been excellent. They helped me when no other dealership wanted to and they treated me as if I was a VIP which they seemingly do for everyone. Jamie Steel = A credit to BMW.

Service

When I dropped off the vehicle and when I collected it the designated administrator was not available as they were dealing with another customer. When I asked how long this would take and how long I would have to wait I was told curtly about 10 mins

Service

Having chosen a wait while you service it was quite a pleasant experience waiting - nice area to sit and very attentive receptionist and nice coffee

Service

I ask for the car to be picked up from home at a certain time which it is. I am kept informed of progress of the service by phone/email. The vehicle is cleaned, returned with all paperwork with no problems.

Service

I am struggling to think how things could have been improved!

Service

Georgina was excellent during the whole process

Service

Friendly and prompt.

Service

Hesh and Katie were very helpful with my enquiry and service needs

Service

Efficient. Clear communications.

Service

There was good follow through throughout. Chris in service who dealt with our issues with the car called us back when he said he would & also liased with Enterprise with reference to the courtesy car

Service

My car was marked during cleaning and had to be returned later to resolve (this is second time). Mr.Hanmore was extremely helpful and sorted this out for me...his service approach deserves 5 stars, excellent every time I have had dealings with him.

Service

the front of house staff were brilliant

Service

In general good but you were going to follow up with a few things like a quote for repairing an alloy wheel. I haven't received it. Also the problem of moisture in my rear light has not been resolved.

Service

The video inspection that is sent over is great and informative, the car is always cleaned inside and out. They keep in touch throughout the whole process.

Service

Great attention to detail with such a warm welcome Top Service team

Service

I had been told that the service would take ninety minutes however I was waiting for over two hours for the car service to be completed.

Service

Because they go out of their way to accommodate me and are very helpful including returning my car to me when they had originally thought that they might not be able to

Service

Everything resolved while I waited, without any blame or excuses etc

Service

Polite, helpful, informative, all issues are reported in detail via the video and comes back as clean as I would make it.

Service

Very satisfied as the team are very dedicated and committed to providing an excellent experience.

Service

I've always been pleased with the dealership. They have also gone out of the way to try and organise me a loan car whilst mine is being repaired.

Service

Very efficient.On time

Service

Good

Service

Very helpful and provided a courtesy car for the service.

Service

Excellent customer service. Chris (Wright?) is very understanding. Thanks.

Service

Just really happy

Service

Good people

Service

I was disappointed with the lack of support from Marshall as we brought the car from them.the work carried out seem ok.

Service

I would have given five stars had the service given an insight into why my tyres are wearing ar the outside corners on the offside.

Service

Had to wait for 10mins to get booked in despite having an appointment, also there was confusion about one aspect of my fault list and I was given incorrect information which I challenged only for another technician realise the problem and give advice

Service

Very efficient and courteous service with car washed and cleaned Competent and helpful personnel.Vehicle Check with video informative and reassuring.Loan car ready.

Service

Kept updated and video of tyre defects very good idea

Service

Very good car collected and returned in good time

Service

Long wait to drop car off and car was not ready when they said it would be so I had a long wait to pick up my car

Service

Although this was only for an MoT and no problems were raised my telephone booking and subsequent visit were dealt with in a professional and efficient and timely manner.

Service

I bought a 5 year service plan when I purchased the car in 2016. When I came in for a service I was told that I didn't have a service plan! I had to go home and find the original invoice. 4 weeks later I am still awaiting a resolution.

Service

Our X1 required a new shock absorber, but there was none in stock. A spare was obtained from Germany and one from UK. It took a total of 5 days to complete this repair. How come Marshall didn't have any in stock? Are we alone in wanting one?

Service

I recently had my car serviced with Marshall Hampshire. The service was quick and efficient. The car wash and vac was to a very poor standard. A day later I had a low coolant warning come on and had to top up the coolant system with 1 litre.

Service

My problem was solved very quickly

Service

Chris was very accessible and kept me informed of progress.

Service

Staff are very helpful and service is excellent

Service

Warranty work took nearly 2 weeks, but regular emails from Hesh Valu, service advisor at Marshall was great. Keeping me well informed on the status of the work meant I was able to plan for the extended time and kept my confidence in BMW & Marshall.

Service

Unfortunately no matter what time your booking appointment is it always seems to take much longer than predicted to get the job done. This time my car sat in the parking area for some time before it was taken into the workshop.

Service

Service / repairs to car - provided with excellent attention & service experience by Jamie Southgate

Service

Marshalls Hampshire are by far the best BMW dealership that I've ever used.Jamie Southgate and Jamie Steele are exemplary. Their customer service, knowledge of the BMW product and Servicing experience is first class. An example to everyone at BMW.

Service

CompletelyService date was fixed and I was pleased with everything that was done

Service

Ash I've said above there is a very good and friendly service. Problems are quickly identified and fixed.

Service

We was completely satisfied because of the how helpful the staff were, the quality of the work that was carried out and nothing was too much trouble. Many thanks goes to Gordon Hanmore for always giving us exceptional customer service.

Service

no problem with the products, however communication was poor. Many calls were made and not returned.

Service

I cant remember the name of the guy who looked after me, but he was outstanding. His customer service service skills were exceptional. Extremely polite, focussed, friendly yet professional.

Service

Completely satisfied with the service I received and the consultation throughout the process.

Sales

Good service from Terry Rideout and love the car

Sales

Excellent customer services and very professional

Sales

I have only given 3.6 as I had to return for the sat Nav to be authorised

Sales

BMW have helped us onto our next chapter in life

Sales

Its a lovely relaxed area, I felt no pressure to make a purchase.

Sales

From start to finish felt listened too and welcomed.