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As well as providing the finest quality approved used and new vehicles (including Motability) for BMW, we are totally committed to our customers, aiming to provide an unrivalled level of care and attention.
Jamie Southgate is knowledgeable and experienced, always reassuring and explains issues thoroughly. My car is always well looked after.
Greeted with a friendly smile from the lady behind the desk. She said she would find me someone who was free. We had a quick chat about my line of work while I waited. Free coffee was given also ????
Excellent personal service thanks
Everything was as it should be, phone calls, text reminders, car ready alert, all carried out with politeness
Good experience at Marshalls
Friendly staff comfortable waiting area with refreshments available
Very obliging helpful
Quality of service excellent. Problem not resolved though (small warranty issue) - no fault found but checked as soon as I got home and issues remains. Immediately booked in again.
Everything happened as and when it was supposed to do...People manage logistics and activities really well - I see good team work/people talk to each other..
Everything they said they would do they did. They kept me informed of progress and told me if there were issues. They've had their moments in the past, but this was excellent.
The service was completed in a timely manner and the other fault was fixed.
The person conducting the reason for the visit was both pleasantly engaging and extremely good at explaining himself. That person was Richard Lambert-Gough
Appointment was completed without fuss and bother, tea, biscuits and wifi on hand.
You always do a fantastic job. So thank you.
Did what they said when they said
Had to wait 90 minutes to collect the car
The service revealed a bulge in the rear offside tyre wall but failed to spot a bulge in the front offside tyre wall. The tyre size on the service report was 245/45/19 and I ordered tyres based on this. When the tyres were checked they were 245/40/19
The only reason I have given 4 stars and not 5 is due to the service status not being updated on the car, I had to return to have this done - not a problem it's just 30-45 minutes of additional time to go back that could have been avoided.
Polite and efficient, could have done with having the car dropped off as I am local but there were no available drivers.
Jamie Southgate always goes that extra mile
All work completed to my satisfaction
The team at Marshall Hampshire as a whole have been excellent. They helped me when no other dealership wanted to and they treated me as if I was a VIP which they seemingly do for everyone. Jamie Steel = A credit to BMW.
When I dropped off the vehicle and when I collected it the designated administrator was not available as they were dealing with another customer. When I asked how long this would take and how long I would have to wait I was told curtly about 10 mins
Having chosen a wait while you service it was quite a pleasant experience waiting - nice area to sit and very attentive receptionist and nice coffee
I ask for the car to be picked up from home at a certain time which it is. I am kept informed of progress of the service by phone/email. The vehicle is cleaned, returned with all paperwork with no problems.
I am struggling to think how things could have been improved!
Georgina was excellent during the whole process
Friendly and prompt.
Efficient. Clear communications.
Hesh and Katie were very helpful with my enquiry and service needs
There was good follow through throughout. Chris in service who dealt with our issues with the car called us back when he said he would & also liased with Enterprise with reference to the courtesy car
In general good but you were going to follow up with a few things like a quote for repairing an alloy wheel. I haven't received it. Also the problem of moisture in my rear light has not been resolved.
My car was marked during cleaning and had to be returned later to resolve (this is second time). Mr.Hanmore was extremely helpful and sorted this out for me...his service approach deserves 5 stars, excellent every time I have had dealings with him.
the front of house staff were brilliant
Great experience - never had to wait long for anything, always offered a cuppa (very important!) and Rhys kept in contact with me during the process
Completely satisfied with the service I received and the consultation throughout the process.
Good service from Terry Rideout and love the car
Excellent customer services and very professional