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ABOUT Marshall HAMPSHIRE

Find out more about what we do and our team.

Explore the dealership

Welcome To Marshall Hampshire.

As well as providing the finest quality approved used and new vehicles (including Motability) for BMW, we are totally committed to our customers, aiming to provide an unrivalled level of care and attention.

Meet the team

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Paul Edwards

Sales Executive & Motability Specialist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The booking missed the request for a courtesy car but the service manager find a solution without delay.

Service

Car was not washed properly post service.

Service

fast service, received car back earlier than expected.

Service

all went as planned, staff helpfull

Service

I phoned ahead. I had to wait 20 minutes to see Chris and I was then told he had gone to lunch. Matt stepped in to day.

Service

Competent and helpful staff who dealt with my visit to BMW very efficiently.

Service

Great service when the car was in but had some issues booking the car in for a minor body work repair

Service

Great service with friendly staff. I love that I get my car cleaned too!

Service

If the experience had been exceptional I might have hiven a higher rating

Service

Excellent service from all staff. If only other Dealerships were as conscientious and careful as this one. Worth the hundred mile round trip to Hook than my local Dealership.

Service

The only bad point is i booked a book and wait service for 11am. It was very disappointing that the service was not started until 11.55am. What is the point of having a book and wait service if you do not stick to the time schedule.

Service

The fault with the fuel gauge was not fixed. I don't have the confidence that the fault was identified or any testing undertaken to confirm if the fault had been fixed - it was left to me to see if the problem had gone away

Service

As above

Service

The technicians advised me what needed doing to my car before carrying out any works. There were a few issues which I have been told to monitor and bring the car back to have checked.

Service

Vehicle took longer than expected but was kept informed.

Service

6 days to replace a punctured tyre - something is wrong somewhere. however kept advised of progress, which was good.

Service

Nice easy transaction.

Service

Matt Clark did a great job

Service

When I tried to drop my keys off the staff were totally un-interested and just pointed me at a machine even though they were doing nothing.

Service

See above

Service

Charged substantially more than the list prices of BMW service catalogue and then my attempts to resolve have been ignored

Service

Done exactly what I requested

Service

Keep well informed

Service

The checking in on arrival was very disappointing and I was kept waiting for some time. I was told to take a seat however my name wasn't taken. It was only after another customer and I complained they confessed they didn't even know we were waiting

Service

Very prompt friendly service

Service

The healpfullness of your staff and the politeness.

Service

It would be better if I could be given a time that my car would have been ready by so I could have gone and done something rather than wait 3 hours for my car to be ready.

Service

As above

Service

None of my issues were resolved and I felt fobbed off.

Service

Disappointed that my new key did not work straight away as advised by the Parts person, but Chris in the Service Team booked the car in to have the new key coded up the next day and was very helpful.

Service

The service assistant was excellent and kept me up to date with progress.

Service

See above didn't do job made me late and charged for service that they couldn't have completed in timeframe

Service

Could have closed the bonnet and why when they clean the car do they not clean the windows?

Service

I, completely satisfied until they gave me a loan car that had no fuel, cracked windscreen and was dirty and filthy inside and outside. Otherwise I would of given top marks

Service

Slow to check in the care - I was asked to be in for 0830 and kept waiting until 0850 to hand over the keys. I rang that afternoon at 1300 to see how the car was doing, only to be told it hadn't been looked at yet.

Service

Delighted with quality of work and care/attention shown by service manager

Service

Aside from the above, I had asked for the o/s rear tyre pressure to be corrected. They didn't. But - and apparently incorrectly - advised there was a n/s front sidewall puncture. I know it seems trivial, but it doesn't help to inspire confidence.

Service

Did what needed to be done

Service

Friendly staff always helpfull

Service

I couldn't be happier. In order to get my car booked in for a service before the Service Pack expired, the staff went over and above any reasonable expectation to resolve an issue that was not of their making. I am EXCEPTIONALLY pleased.

Service

The service was quick and efficient and the waiting room facilities were very good, with good internet access that allowed me to work while waiting for my car. The only criticism I would have is that the quality of the "free" car wash was poor.

Service

As above, plus they price matched the MOT and managed to squeeze me in for a double tire change at very short notice. Desperate living closer to Barons BMW, I'll chose Marshals Hook dealership every time.

Service

the problem, still exisits

Service

service reception

Service

It took 5 phone calls and 2 trips in to the dealership to get a service booked. I kept being left on hold waiting for the servicing department.

Service

1) New replacement exhaust tips were fitted incorrectly 2) Car came back almost more dirty than it was when it got dropped off 3) Software was updated when I specifically requested that it wasn't

Service

The Hampshire branch never fail to give me exceptional service.

Service

Despite have the car from 7:45am until 6pm they didn't wash the car as they forgot.

Service

Car has had its service, but service warning still activates when car ignition turned on. Paid for investigative work on electric window and comfort locking, but no follow up on quotes to rectify, I will chase for these this week.

Service

I think if you can't align the wheels you shouldn't charge.

Service

Was told it would be ready the same day by a an inexperienced person on the service desk and as a result I needed to have my car delivered back to me. She then told me that they didn't need to 'bend over backwards' to rectify her mistake!

Service

Got my car back without fuss. Hire car could have been better than a 116d. Maybe use this opportunity to show customers different models in the bmw range

Service

Katie from the Marshall Hampshire service desk was extremely helpful and went out of her way to ensure my issue was dealt with this time as the car has been in several times for the same problem (unrelated to EGR issue).

Service

As stated above, staff members were very polite and helpful. Car was given back very nicely cleaned.

Service

Generally very satisfied. Courtesy Car availability could be improved, but collection and delivery worked for me on this occasion. There was also some kerb damage to one wheel that I wasn't aware of before the car was collected, but no proof availabl

Service

Because Marshall Hampshire go the extra mile to make sure the car is serviced to the highest standard.

Service

After arriving to pick my car up after it's service, there were 2 patches on my bonnet that looked like someone had tried to clean it with a stone. The girl who was dealing with the incident didn't return my call for 3 days after leaving 2 messages

Service

It seems to be impossible to book an appointment without spending at least 1 hour to do so. The dealership was great till Marshall took over now it is a disaster, everyone following processes with no care for the individual, the staff are good.

Service

An excellent dealer, service and MOT carried out perfectly.

Service

The service was carried out efficiently, without trying to force me into extra, hard to justify work (as I've experienced elsewhere).

Service

Again its purely down to the dealings with Darren

Service

Very convenient because its near to my workplace. But the staff not really welcoming because they won't offer you a drinks, unlike in Bmw Reading staff there they constantly asking...

Service

Good service kept to time updated on tyre condition

Service

I would have liked to use the BMW collect car service but this was not possible as there was a fault showing on the car and the driver providing the service was not insured if there was a fault. But the fault was only a trivial parking light issue!

Service

The experience is first class always made to feel special

Service

I arrived at the showroom at 8.00am for MOT and warranty check and was promised my car will be teady at 3.00pm No body rang by 2.30pm and I got the back to showroom at 3 and was told car has been washed but the MOT will be an other hour.

Service

Everything went very well, no complaints.

Service

As outlined above about valeting.

Service

No waiting when I dropped the car off, informative health check video, Katie kept me up to date with texts and calls.

Service

When I tried to deliver my car for MOT and service, there was absolutely no where safe to park it. The whole yard was double parked already. Customers were arriving behind me and they too had the same problem. It was appauling.

Service

Darren was a pleasure to deal with even though my husband worked with him for a long time he was still professional and treated him as a customer

Sales

I had an issue with some paperwork, and although I was exceptionally frustrated, the team did everything to help me. I would like to add the party at fault was the council, not the team at this BMW centre.

Sales

Although I have no complaint against the dealership staff, I still do not have the car I have bought and paid for and no date for when it will be available.

Sales

The buying experience was fine. But I found it hard to contact the salesperson and as a result the process was slower than I'd have liked, so not quite full marks.

Sales

Perfect Thank you. Loved the reveal of my new pride and joy

Sales

Darren was easy going and not pushy at all which made me feel very valued as a customer.

Sales

Rhys White at BMW Marshall in Hook was very knowledgeable and understood my needs.

Sales

Excellent service from the account executive throughout the process

Sales

My car was sourced and delivered quickly. Handover was done smoothly ........car was gleaming in the delivery bay on collection day. I would like to highly commend Josh West and Dan Sallows for all their help.

Sales

Would have been 5 stars but for the extended wait for delivery (about a month !)

Sales

Consistent good service

Sales

Like I previously mentioned, my whole experience was so enjoyable. From the day I went looking at the car, to the day I picked it up I do not have a single fault or bad word to say.

Sales

Dan Sallows was great!

Sales

Friendly and helpful staff. Spent time going over the options and vehicle choices.

Sales

Overall happy with everything that I have received from BMW

Sales

very happy

Sales

Fred was amazing i.e. the complete professional in every respect.

Sales

Fantastic service from everyone, a very good experience, very good and happy I got a car from them

Sales

Exceptional customer service

Sales

car was handed over to me okay it only had half tank of petrol but I suppose that is all that you do these days

Sales

BMW Hampshire is fantastic, great advice, and help, and made the whole experience an enjoyable one. I have used BMW Hampshire now for my last two BMW's and they just get better.

Sales

BMW were pushing specific promotions which, if they matched your needs or preferences, were attractive. We did have to push back on some aspects in order to get a vehicle with which we are satisfied. Overall, the sales exec did a good job for us.

Sales

Simply put, Rhys White and Josh at Marshall's went out of their way to ensure customer service was first class. They responded to all my questions promptly, and into the evening, and put together a great deal. I'm very happy.

Sales

Very satisfied with the service and delivery of my new car.