Explore the dealership

Welcome To Marshall Hampshire.

As well as providing the finest quality approved used and new vehicles (including Motability) for BMW, we are totally committed to our customers, aiming to provide an unrivalled level of care and attention.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Simon Bryan

Used Car Sales Manager

Josh West

Business Manager

Darren Savill

Senior Sales Executive

Ferdi Khan

Sales Executive & Motability Specialist

Rhys White

Sales Executive

Mark Garrett

Sales Executive

Tom Faulkner

Sales Executive

Chad Batty

Sales Executive

Paul Edwards

Sales Executive & Motability Specialist

Richard Lambert-Gough

Retention Specialist

Shonel Daniel

Product Genius

Sara Turnbull

Local Business Development Manager

Andy Ramsden

Aftersales Manager

Gordon Hanmore

Assistant Aftersales Manager

Stewart Ward

Warranty Manager

Jamie Southgate

Senior Service Advisor & Motability Specialist

Chris Wright

Service Advisor & Motability Specialist

Adam Hayes

Service Advisor

Emily Price

Receptionist

Jemma Barton

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Video of service as it's going on is excellent.

Service

The garage did an excellent tidy job

Service

Because I was very satisfied with the visit

Service

I had no issues

Service

Had to return due to part not being available and given big discount

Service

The service itself and the resolution of an issue that I had discovered was nothing short of fantastic!

Service

Good teamwork and Emily is excellent at keeping you informed

Service

Very efficient and professional service

Service

A fantastic experience, a special thank you to Gordon in service!

Service

You can't beat excellent service

Service

Very good service, there was no pressure of upselling sales/work just a neutral recommendation of work required.

Service

Always a professional service although only a recall .

Service

They kept me in the loop with what they were doing and the rates were brilliant.

Service

hassle free booking for the service.

Service

Didn't have to wait to long. Very Helpful and polite. Very well organised. It's a pleasure to come here (Hook)

Service

As above, they did a couple of additional things that I had queried and returned my car in a very clean condition.

Service

Good service on the car and report with video inspection was cool

Service

Happy with the Service at this particular BMC garage, much better than any other I've used.

Service

You did the job, but the experience was only what one should expect.

Service

They didnt have to help me in the way they did, but it really made a big difference to me and my perception of BMW

Service

As always a great service. This is the first time I have had to visit the dealership since the pandemic and the protocols they have in place were very good and I felt safe dropping off and picking up my car.

Service

Excellent service would recommend

Service

Very pleasant staff and good service

Service

Speed and price.

Service

Friday endothelial dealt with issue and car cleaned

Service

Courteous attention

Service

really good people

Service

No problems quick and efficient.

Service

Everything was explained and costed. No surprises here. Covid precautions were in place and felt very safe.

Service

Service is 100% improved since my last visit and the on-line booking seems to work well.

Service

Exceptional service as i have come to expect 'as the norm' from Marshalls Hook

Service

Everything was completed efficency and without any hastle

Service

Very easy to book, excellent Covid protocols in place, car ready for collection when they said it would be ready

Service

There Covid-19 arrangements were excellent

Service

No issues as usual

Service

Timely.

Service

The car is always returned in a better state both mechanically and aesthetically. Care is taken when in Marshall Hampshires hands and time is allocated to discuss both service requirements and after service condition. The CoVid measure are very good

Service

Diagnosed issue more quickly than planned. Would have been 5 stars if car was cleaned.

Service

All tasks performed as requested!

Service

Quick and efficient service.

Service

Service Manager Andy, yet again pulled the rabbit out the hat to ensure my car was immediately MOT'd, following me having been hospitalised for 2 months and therefore could only ask for his assistance the day before the current MOT was due to run out

Service

Efficient service from start to finish

Service

Proactive contact and easy to deal with customer service. Very friendly approach and efficient service

Service

I was looked after by Jamie, he went above and beyond throughout the process and is a real asset to the team at Marshall.

Service

Kept me informed all throughout the service.

Service

Brilliant service and friendly and helpful staff

Service

Fantastic service. Staff know their stuff and are extremely polite

Service

I used to go to Barons Farnborough, on one occasion many years back I went to Marshall in Hook and have never gone back to Barons, the service team in Marshall is superb, really personal touch, especially Adam Hayes in the service team!

Service

Well organized Covid prevention

Service

The team were friendly and super helpful, got booked in quickly. The advisor was helpful and very informative, helped me understand what was wrong, and the technician literally worked his magic on my car! Thank you Andy, Chris and John! :)

Service

completely satisfied with my experience

Service

Andy kept me informed of the progress. A part had to be ordered and the car was ready the next day.

Service

Adam is very welcoming and always has everything ready when I arrive.

Service

Well looked after and perfect Covid controls in place

Service

From booking my car in to collecting it was very straight forward. Very happy.

Service

Staff were amazing and very helpful

Service

Because Alison made everything easy as usual

Service

Great service

Service

No issues. Was kept abreast of progress and all was explained at final meeting with ser ice rep re what status of car was and what had been noted.

Service

Friendly and efficient

Service

Kept updated on progress of servicing and repair. Treated curtiously at all times.

Service

Excellent service, friendly, helpful and flexible. I have been with this group in Hook since my first BMW almost 20 years ago.

Service

Clear concise communication. No hassle. Handover was easy and quick

Sales

Kept informed of production timings despite difficult with Covid restrictions.

Sales

Rhys was one of the best car executives i have dealt with. If I still had a dealership he would be on my shopping list nd you would lose him !!

Sales

The second BMW I've bought from Rhys White. I strongly endorsed him in my prior survey. More than happy to do so again and will recommend that all of my friends and associates go to him as well.

Sales

Again great service, understood my needs and found the appropriate car. Always got back to me in a timely manner with the right answers

Sales

Excellent customer service, friendly sales staff and zero pressure to purchase. Also my first BMW car and a superb driving experience and best car I have driven so far.

Sales

Ferdi Khan at Marshall's was great to deal with

Sales

Purchase experience was very good, handover was low key given lockdown hence the 4 star.

Sales

The sales advisor Darren Savill was excellent and made the whole purchase process flawless quick and simple from start to finish.

Sales

Has all the packs I wanted, and is a lovely car.

Sales

I spoke with another BMW centre nearer to me but the service was terrible. My experience with Marshall, and In particular Darren Savill, was completely different. Professional, helpful, responsive and patient, which is why they got the business.

Sales

same as above, really contented with the service I received through out

Sales

Still made to feel welcome and important despite all the COVID required restrictions.

Sales

Darren Savill did an excellent job as always.

Sales

Paul was brilliant at Marshalls Hook. Kept us informed of the progress of my new Z4

Sales

We always go back to Darren Savill at BMW Marshall, Hook. He is very informative,professional and always keeps us informed of proceedings.

Sales

No pressure, excellent communication.

Sales

Working with the COVID -19 guidelines has not been easy and I was very pleased with how my questions were answered - quickly and comprehensively. My wishes about what the car was to have, and not have, we're understood and delivered.

Sales

Very helpful and professional service

Sales

The discount offered on the list price was attractive, The online ordering was stress-free and when I arrived at the dealer to collect the car everything was ready for me. I really cannot think of anything which could have been improved.

Sales

I think Marshall's BMW did a very good job in managing my bmw purchase. I was kept well informed and the process was made smooth and easy.

Sales

Good communications and good experience in as far as they could given the Covid-19 restrictions.

Sales

Rhys and Mike were very helpful and patient. We had a great experience. We will be in contact soon to purchase another x5 for my father.

Sales

As above - dealer was helpful, polite and well organised and offered ongoing support if needed.

Sales

Rhys White was as always fantastic throughout the process especially as it took me so long to decide. He was a great help and gave excellent support and advice throughout.