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ABOUT Marshall HAMPSHIRE

Find out more about what we do and our team.

Explore the dealership

Welcome To Marshall Hampshire.

As well as providing the finest quality approved used and new vehicles (including Motability) for BMW, we are totally committed to our customers, aiming to provide an unrivalled level of care and attention.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Jamie Southgate is knowledgeable and experienced, always reassuring and explains issues thoroughly. My car is always well looked after.

Service

Greeted with a friendly smile from the lady behind the desk. She said she would find me someone who was free. We had a quick chat about my line of work while I waited. Free coffee was given also ????

Service

Excellent personal service thanks

Service

Everything was as it should be, phone calls, text reminders, car ready alert, all carried out with politeness

Service

Good experience at Marshalls

Service

Friendly staff comfortable waiting area with refreshments available

Service

Very obliging helpful

Service

Quality of service excellent. Problem not resolved though (small warranty issue) - no fault found but checked as soon as I got home and issues remains. Immediately booked in again.

Service

Everything happened as and when it was supposed to do...People manage logistics and activities really well - I see good team work/people talk to each other..

Service

Everything they said they would do they did. They kept me informed of progress and told me if there were issues. They've had their moments in the past, but this was excellent.

Service

The service was completed in a timely manner and the other fault was fixed.

Service

The person conducting the reason for the visit was both pleasantly engaging and extremely good at explaining himself. That person was Richard Lambert-Gough

Service

Appointment was completed without fuss and bother, tea, biscuits and wifi on hand.

Service

You always do a fantastic job. So thank you.

Service

Did what they said when they said

Service

Had to wait 90 minutes to collect the car

Service

The service revealed a bulge in the rear offside tyre wall but failed to spot a bulge in the front offside tyre wall. The tyre size on the service report was 245/45/19 and I ordered tyres based on this. When the tyres were checked they were 245/40/19

Service

The only reason I have given 4 stars and not 5 is due to the service status not being updated on the car, I had to return to have this done - not a problem it's just 30-45 minutes of additional time to go back that could have been avoided.

Service

Polite and efficient, could have done with having the car dropped off as I am local but there were no available drivers.

Service

Jamie Southgate always goes that extra mile

Service

Always excellent!

Service

All work completed to my satisfaction

Service

The team at Marshall Hampshire as a whole have been excellent. They helped me when no other dealership wanted to and they treated me as if I was a VIP which they seemingly do for everyone. Jamie Steel = A credit to BMW.

Service

When I dropped off the vehicle and when I collected it the designated administrator was not available as they were dealing with another customer. When I asked how long this would take and how long I would have to wait I was told curtly about 10 mins

Service

Having chosen a wait while you service it was quite a pleasant experience waiting - nice area to sit and very attentive receptionist and nice coffee

Service

I ask for the car to be picked up from home at a certain time which it is. I am kept informed of progress of the service by phone/email. The vehicle is cleaned, returned with all paperwork with no problems.

Service

I am struggling to think how things could have been improved!

Service

Georgina was excellent during the whole process

Service

Friendly and prompt.

Service

Efficient. Clear communications.

Service

Hesh and Katie were very helpful with my enquiry and service needs

Service

There was good follow through throughout. Chris in service who dealt with our issues with the car called us back when he said he would & also liased with Enterprise with reference to the courtesy car

Service

In general good but you were going to follow up with a few things like a quote for repairing an alloy wheel. I haven't received it. Also the problem of moisture in my rear light has not been resolved.

Service

My car was marked during cleaning and had to be returned later to resolve (this is second time). Mr.Hanmore was extremely helpful and sorted this out for me...his service approach deserves 5 stars, excellent every time I have had dealings with him.

Service

the front of house staff were brilliant

Service

Great experience - never had to wait long for anything, always offered a cuppa (very important!) and Rhys kept in contact with me during the process

Sales

Completely satisfied with the service I received and the consultation throughout the process.

Sales

Good service from Terry Rideout and love the car

Sales

Excellent customer services and very professional