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As well as providing the finest quality approved used and new vehicles (including Motability) for BMW, we are totally committed to our customers, aiming to provide an unrivalled level of care and attention.
Car has had its service, but service warning still activates when car ignition turned on. Paid for investigative work on electric window and comfort locking, but no follow up on quotes to rectify, I will chase for these this week.
I think if you can't align the wheels you shouldn't charge.
Was told it would be ready the same day by a an inexperienced person on the service desk and as a result I needed to have my car delivered back to me. She then told me that they didn't need to 'bend over backwards' to rectify her mistake!
Got my car back without fuss. Hire car could have been better than a 116d. Maybe use this opportunity to show customers different models in the bmw range
Katie from the Marshall Hampshire service desk was extremely helpful and went out of her way to ensure my issue was dealt with this time as the car has been in several times for the same problem (unrelated to EGR issue).
As stated above, staff members were very polite and helpful. Car was given back very nicely cleaned.
Generally very satisfied. Courtesy Car availability could be improved, but collection and delivery worked for me on this occasion. There was also some kerb damage to one wheel that I wasn't aware of before the car was collected, but no proof availabl
After arriving to pick my car up after it's service, there were 2 patches on my bonnet that looked like someone had tried to clean it with a stone. The girl who was dealing with the incident didn't return my call for 3 days after leaving 2 messages
Because Marshall Hampshire go the extra mile to make sure the car is serviced to the highest standard.
An excellent dealer, service and MOT carried out perfectly.
It seems to be impossible to book an appointment without spending at least 1 hour to do so. The dealership was great till Marshall took over now it is a disaster, everyone following processes with no care for the individual, the staff are good.
The service was carried out efficiently, without trying to force me into extra, hard to justify work (as I've experienced elsewhere).
Very convenient because its near to my workplace. But the staff not really welcoming because they won't offer you a drinks, unlike in Bmw Reading staff there they constantly asking...
Again its purely down to the dealings with Darren
Good service kept to time updated on tyre condition
I arrived at the showroom at 8.00am for MOT and warranty check and was promised my car will be teady at 3.00pm No body rang by 2.30pm and I got the back to showroom at 3 and was told car has been washed but the MOT will be an other hour.
I would have liked to use the BMW collect car service but this was not possible as there was a fault showing on the car and the driver providing the service was not insured if there was a fault. But the fault was only a trivial parking light issue!
The experience is first class always made to feel special
Everything went very well, no complaints.
As outlined above about valeting.
No waiting when I dropped the car off, informative health check video, Katie kept me up to date with texts and calls.
When I tried to deliver my car for MOT and service, there was absolutely no where safe to park it. The whole yard was double parked already. Customers were arriving behind me and they too had the same problem. It was appauling.
I did have to wait quite a while to get my car back but this was due to a technical issue that they sorted while I waited
Pleasant and professional but also friendly staff.
Service was very good, Kept me informed and had continuous conversations. Guys were happy to swap my number plate over with the normal one in the car already to pass the MOT.
Given no problems
The car was booked in for one day for a service, MOT, front & rear brakes. I received a call in the day with quotations which I approved. Later another call informing me that the car would not be ready until the following day - very inconvenient!
Chris Wright kept us fully informed of the problem and dealt with it extremely quickly and efficiently. My car was returned to me back to its normal self and clean too!
Everything completed as promised.
Darren kept me up to date with my order, no pressured sales environment, took time to explain finance options.
Great service experience, enjoyed the video update
Overall everything fine. One slight niggle was comparing the results of the movie car check with the printed results - slightly different and the movie was very quick - did not record the tyres depth across the width - all too fast to view properly.
I turned up on the day car was supposed to be given in for new exhausts fitted only to be told that the part arrived damaged and would need to come back the next day. Waste of my time and journey.
Service was good but Marshall's completely messed my booking up, then they said it was my fault and didn't apologise even though I proved they had made a mistake. Disappointing customer service.
Very easy to deal with and friendly.
The car was returned with a chipped windscreen & we've contacted the dealer 3 times & still haven't had any response after being told that someone would call. The chip is in a place that could fail the MOT, which is due in April.
Katie Tyrell was exceptional in her professionalism & customer care. She went over and above the call of duty to make sure that my needs as a BMW customer were met. I have not seen such commitment & she deserves to be commended.
Very easy to book and lovely welcome
The business manager Josh and Rhys were excellent. My experience with the service department has also been first class.
very relaxed atmosphere
Despite giving me the wrong day to turn up (and parts had not arrived, resulting in a wasted journey) I am happy they have resolved my issue.
Efficinet and effective and lovely people to deal with. Particularly James Southgate and Katie
Great service advisor,and repairs performed promptly and correctly
MOT booked and carried out efficiently.
The car was fixed as I had asked with no problems.
Listen to what you tell them and go beyond what they have to do.
No issues with the service itself.
Not only did it take 9 hours but on return of my vehicle it had had the factory settings restored. No one alerted me to this possibility and it was irritating to have to reset everything.
Chris Wright (Service Advisor) very helpful and assisted but overall appears to be a large impersonal operation now at Marshall
Problem sorted without delay.
Provided with inspection video at 2:00 pm, did not hear anything for nearly 3 hours, called service dept. They apoligised for not calling blaming it on 'the system not sending an alert when the service was completed'. )Brake fluid & aircon service.)
It was as expected.
Marshall's in Hampshire have always provided me with first rate service, most of my dealings have been with Katie the Retention Manager and as always the friendly service is excellent.
Marshall have looked after me and most of my BMW's. They are very professional, disabled friendly, very accommodating - nothing is too much trouble and they make me feel a valued customer each and every time, irrespective of the level of spend.
no issues at all - Thought the video was a little useless as it does only show checking tires but other than that no issues at all
All staff members were helpful and pleasant, and clearly in possession of detailed knowledge of the (complicated) range of models and specifications. Our personal salesman -- Tim Colenutt -- became a valued adviser.
Helpful and great service
From booking in to collection, everyone is professional, courteous and welcoming
Same as above.
I don't like the faceless iPAD checkin. I asked two days before how long the service would take. Was told 2 to 3 hours. So I went back to collect the car after 3 hours to be told it hadn't been started yet. I had to come back later.
Accepted urgent booking then rescheduled 2 weeks later as they couldn't service the appointment. Once scheduled all was good.
excellent service from Mr Southgate
Had to wait to collect my car, car was not ready and even though they said it had been cleaned it hadn't been
Katie was just brilliant! She was friendly and also very knowledgable. Although the service took longer than initially agreed, they kept me updated.
Marshall Exceed expectations, nothing is ever a problem for them. Car serviced and washed with a particular mention for my service contact Jamie Southgate who manages all the details and always keeps me informed as to what's happening with the car
Marshalls in Hook are very professional definitely on top of their game.I trust and have every faith in the Service Department team which is managed by Jamie Southgate who is extremely helpful always puts the customer first. His knowledge reassuring
Receptionists did not greet me. When I interrupted their conversation to say I was there for a car service they just waved me away to the desks where the service staff were sitting without much interest. you have not left anough characters to give
Discourtious staff, and a broken part on my car and no resolution
Excellent service from Jamie and Katie
Friendly, efficient service and great communication throughout the process.
Faults still not fixed despite numerous visits to garage!
It was ok , but I was put under pressure to do extra work. I don't like up selling
The level of support is excellent
Could not believe the cost of replacing the indicator light contained in the wing Mirror , quoted £150
The only person in this organisation that helped me resolve a two year long issue was Chris Wright and quite frankly he deserves to be working for a much better organisation.
Paid money... picked car up. went home. Hardly Apple Store or customer service quality...
Overall happy with everything that I have received from BMW
Fantastic service from everyone, a very good experience, very good and happy I got a car from them
Fred was amazing i.e. the complete professional in every respect.
Exceptional customer service
car was handed over to me okay it only had half tank of petrol but I suppose that is all that you do these days
BMW Hampshire is fantastic, great advice, and help, and made the whole experience an enjoyable one. I have used BMW Hampshire now for my last two BMW's and they just get better.
BMW were pushing specific promotions which, if they matched your needs or preferences, were attractive. We did have to push back on some aspects in order to get a vehicle with which we are satisfied. Overall, the sales exec did a good job for us.
Simply put, Rhys White and Josh at Marshall's went out of their way to ensure customer service was first class. They responded to all my questions promptly, and into the evening, and put together a great deal. I'm very happy.
Very satisfied with the service and delivery of my new car.
Car properly prepared and on time. Relatively quick and painless completion of paperwork.
As stated above. Delivered on time and was ready to go when I got there
Paul Edwards and the whole team were so professional
As always well looked after.
I have been a customer for 35 years and have always had good service
Good service. Busy period so understandable some slow responses.
Second time I've used Marshall they are excellent
As mentioned great ordering process disappointed with the scratch on the car when taking delivery in the show room
customer care excellent
Both the Sales team and the Business Managers were all excellent.
Paul was great, worked really hard to get us what we wanted, even when it wasn't easy. Did not like the way his boss came at the last minute and pressured me into giving a 5 on this survey. This felt horrible, although Paul deserves a 5.
The centre is very clean and tidy. With comfortable seating and very nice coffee! It's also nice be surrounded by beautiful vehicles!
Very helpful with the purchase of a new car in a very difficult situation.
As above in question 1. Cannot praise my experiance with BMW Hampshire and Darren enough. I used to own a Mercedes and their customer service has become extremely poor.
All the staff were friendly, courteous and helpful.. The showroom was clean, bright and comfortable and I was made to feel very welcome. The salesman was very knowledgeable and listened carefully to my requirements.