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They looked after me very well
Marshalls are a very good BMW centre, well organised and always provide first class service.
The service this time round was second to none from check in to collection
Great customer service
I received outstanding service from start to finish from getting clear instructions for dropping my car off due to the COVID restrictions and being kept updated with the progress of my car
Had a waiting appointment and car was done quickly
as before good standards
Jamie Southgate always makes time to say hello and checks that the work has been carried out to my satisfaction, which I appreciate. My service agent who I think was Ben kept me informed with how the car was progressing through the service process.
Because I'm satisfied with the service
very good service
Done at the time requested
Always professional, never any problems with the work
Very efficient and met expectations.
The service was friendly and professional as always and I was very impressed with the Covid-19 measures that had been taken.
The service team are always very efficient in their dealings with customers.
Brilliant customer service and staff.
Very helpful, kept in contact the whole time to keep me updated.
I had no problems booking my car service and obtaining a time slot that was convenient for me. The service was carried out in the time given.
the service provided was excellent. In spite of covid restrictions the staff were efficient, polite and the MOT / service done on time as promised.
Everything happened as it was planned
Car was serviced as expected. The showroom was very well prepared for customers during the Covid pandemic.
Fit service advisor - he's the best
Extremely attentive staff
Ben kept me informed of what was happening
Could find no fault with level of service, first class right down to the cleanliness of the car
The workshop managed to open the passenger glove box for no charge!
staff are all very good
The works were completed quickly and efficiently. I wasn't even charged for the loan vehicle.
The explanations of the work done and the delivery of a clean car!
All completed as expected
Yu did what you said you would do 1 Also, your Covid precautions are excellent
My Car went for some warranty work. The car was kept for 2 days and they still did not fix all the issues. Now they are not responding to my emails or phone calls.
Darren Savill at Marshall BMW listened to my requirements and worked with me to come up with a car and solution for me, including a same day test drive.
Contact from individual members of the team starting with Charles Endean and followed up by Chad Batty Liaison and assistance from Luke Anson Welcome from Mike Thomas (General Sales Manager) on handover
Although we are still in the middle of the COVID pandemic the dealership and salesman (Darren Savill) were very welcoming and gave both myself and my wife all the time and support we needed to chose this new car.
1) Friendly atmosphere 2) Well organised COVID-19 measures made me feel at ease visiting the showroom 2) Absence of "high pressure" sales pitch 3) The sales consultant [Mark] is a "car person" and this perspective helped me in my choice
Tom Faulkner, Josh West and Charlie Endean, who we dealt with all excellent: professional, knowledgable, friendly and kept us informed.
Great handover, all vehicle explained in detail, left the forecourt feeling id owned the car for years.
Staff were very friendly and accommodating.
Marshall bmw hook were excellent. Very welcoming and professional.
The sales experience was excellent and the delivery handled promptly and efficiently.
Marshall BMW were absolutely helpful and delivered what they promised.
Excellent service from Darren! Thank you!
Very easy, everything explained.
Everyone was extremely helpful
Both Josh and Rhys were extremely helpful, and the made the process go as smoothly as possible.
Repeat customer. Wouldn't go anywhere else
A very easy and uncomplicated process
Regular feedback and always happy to support any query. Great product knowledge by my principle salesperson.
Rhys made the whole process straight forward. He listened to our requirements and kept us up to date at all times. Always returned calls etc and was very patient.
I've were treated like a family member no pressure a nice relaxed atmosphere Felt welcomed
Paul Edwards was very helpful
Lead time was great, my calls and emails answered promptly and courteously
Made to feel welcome, has good time with the sales assistant. Really good friendly polite service from all.
All the staff I dealt with looked after me really well and found me the car that met all my requirements.
It's a great car to be in
Customer service was excellent, probably one of the best branches I have dealt with of any brand and definitely the best sales person I have dealt with in a very long time.