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As well as providing the finest quality approved used and new vehicles (including Motability) for BMW, we are totally committed to our customers, aiming to provide an unrivalled level of care and attention.
The people that were dealing with me were very helpful and I think really tried to help me. You wouldn't have this experience in other garages.
Adam looked after me. Probably the best experience I've had since Ridgeway became Marshall. Adam is polite and understanding, he took note of every detail and remembered everything. I'd recommend him for a recognition reward if possible.
Work completed promptly
Service completed on time
I took my vehicle in to get the brakes checked as they have developed a loud clicking noise, i was told by the service manager that this was normal and that i didnt need to worry about it and that this was a characteristic of the vehicle, its not.
I booked by phone. There was a miscommunication between your call centre and Marshalls. This meant that Marshalls were not expecting me. Marshalls sorted this out.
Warm welcome, good service informative but not pushy. Very good interaction today
MOT was no longer valid (prompt to renew was not sent, i believe) and i needed one to renew road tax. this problem was solved within two hours of appearing at the garage
I had to chase the return of my vehicle as they were going to keep it overnight despite the fact I made it clear I needed the vehicle the next day
Staff excellent, efficient service and courtesy car was good.
They have fulfilled my expectations
Always excellent staff and communication. Work carried out as requested
Work not carried out correctly and problem left in worse state. Was lied to about work undertaken and after returning to explain what was to be done, was told the service manager would contact me back to discuss. No attempts made to contact me back.
Everything went according to plan and I was well looked after during my visit.
Helpful and friendly
Outstanding customer service, especially from Jamie.
Admin meant wrong car was listed for collection
On first visit 1 of 2 jobs couldn't be completed so was rebooked in. I also asked for a quote for some additional work which was never received. On second visit asked again for the quote and still not received. + kept waiting 30 min on collection :-(
Totally professional in their approach, they do what they say ....
Car took a dy and a half before it could be seen (it had been recovered by the AA), but repairs were completed within 24 hours of the diagnosis.
Overall found to be very satisfied
Good service experience. Follow-up not great as I will have to chase the status of my warrantee claim despite being given the expectation I would be contacted within 2 or 3 days. This might not be the dealer's fault though I suppose.
Very polite and tentative service desk lady. Comfortable waiting area and good coffee. Clean and tidy Dealership.
Completed on time. Good service as always
Always consistent, professional and friendly.
My car was booked in for service at short notice and on a day when the dealership was extremely busy. Despite this I was treated with the utmost courtesy and consideration by the service manager and the car service was completed on time.
The service was carried out in the time given
As describe in previous answer
Polite and efficient service personnel
Your staff are excellent, it is however very difficult to get through to the department you want. Be that sales, service or parts.
They have never let me down
From the moment I stepped into Marshall's to leaving everything was very professional.
Immediate attention, service rep had good listening skills and made one feel like a valued customer
All good except I was told on the phone that the service was covered by warranty. Turns out it wasn't and so I had to make a payment I wasn't expecting.
Took 3 visits to resolve the problem
I wanted to book my car in for a number of warranty items but it was not made clear until the week of my service that i could not do that. I had to wait over a month to book my car in due to lack of courtesy cars & I live over 20 miles away.
Never answer the phone, pointless delays, everything takes too long.
It is quite unusual to receive such personal service and although I have a BMW dealer closer to me I prefer to travel the extra distance for that reason.
answered all my questions and gave my excellent advice
I was given a time to take the car in for service, I was seen at that time and when the service was completed we agreed a time for me to collect my car and I was seen at that time. And the car was cleaned and valeted before I collected it.
I always have been happy with Marshall Hampshire
I would have been happier if they had not handed me back a faulty car twice. At least the issue was diagnosed third time it was in.
Great Customer Service
Very good service and MOT...no problems and all done quickly. I was advised when the car was ready.
We arranged a test drive of the i3. The car was ready and waiting, in perfect order. Your staff were as ever friendly, helpful and polite. The A's no pressure to get the car back. Excellent.
The time taken for the MOT was not ideal but the staff's handling of that was exemplary. The experience of booking the MOT was not good, however. See next answer.
Glad I got the appointment quickly. When I came in, there was a feeling that I wasn't expected (leading to delays). I found out and signed the quotation at the last minute. Where has the cold drinks fridge gone?
pleasant to book with and the staff looked after my car
When I initially dropped the car in for the warranty work Sophie handled the case and was exceptionally helpful and went over and above to provide regular feedback, despite the service department closing at 6pm Sophie called at 6:55pm with an update
Work got done but not in time.
Fully explained the problems with my car and resolved issues
Helpful staff and friendly
Overall I am very happy and particularly impressed by some exceptional team members. These team members are a credit to the organisation and most definitely valued.
Once there,..first confusion "never happened before", then ordered one part, then needed another.Dash cam not refitted, I-phone cable missing & car sluggish. Cable was probably was picked up by test engineer by accident..but even so.
friendly efficient helpful
Car was not washed properly post service.
The booking missed the request for a courtesy car but the service manager find a solution without delay.
fast service, received car back earlier than expected.
all went as planned, staff helpfull
I phoned ahead. I had to wait 20 minutes to see Chris and I was then told he had gone to lunch. Matt stepped in to day.
Competent and helpful staff who dealt with my visit to BMW very efficiently.
Always efficient, polite and punctual
Great service when the car was in but had some issues booking the car in for a minor body work repair
Great service with friendly staff. I love that I get my car cleaned too!
The only bad point is i booked a book and wait service for 11am. It was very disappointing that the service was not started until 11.55am. What is the point of having a book and wait service if you do not stick to the time schedule.
Excellent service from all staff. If only other Dealerships were as conscientious and careful as this one. Worth the hundred mile round trip to Hook than my local Dealership.
The technicians advised me what needed doing to my car before carrying out any works. There were a few issues which I have been told to monitor and bring the car back to have checked.
Vehicle took longer than expected but was kept informed.
If the experience had been exceptional I might have hiven a higher rating
The fault with the fuel gauge was not fixed. I don't have the confidence that the fault was identified or any testing undertaken to confirm if the fault had been fixed - it was left to me to see if the problem had gone away
Half an hour added on to wait for service because of delay to check in. We all have time schedules and this disrupts the whole day
6 days to replace a punctured tyre - something is wrong somewhere. however kept advised of progress, which was good.
Understood and met my needs.
Dan provided great service. He listened to our requirements at all times.
The salesman Dan Sallows appreciated that I needed a car very quickly and obtained exactly what I required with a turnaround of 1 week
The car is fantastic, the finance team at Hampshire BMW worked really hard to help me and to win me back as a customer. The sales executive Tom Faulkner was faultless in his professionalism and approach.
I like Darren's approach. He also gave me some useful tips re: the X3 itself - e.g. bonnet closing technique
Rhys White, who I dealt with was most welcoming and informative. He has a patience of a saint with a constant smile.
Helpful and friendly
Found exactly what we want
I enjoyed the buying experience with the Sales Executive Paul Edwards
Beautiful car, built without flaws and great overall experience buying from Marshalls for the 2nd time.
As above - pleasant staff, clean show room, coffee was a nice touch. Walked away with a very good car at a very reasonable price. Good communication throughout.
Dealt with professionally and efficiently.
I was kept up to date throughout, comms were excellent and no question went unanswered. Thoroughly impressed with the response times too.
Darren was a pleasure to deal with even though my husband worked with him for a long time he was still professional and treated him as a customer
I had an issue with some paperwork, and although I was exceptionally frustrated, the team did everything to help me. I would like to add the party at fault was the council, not the team at this BMW centre.
Although I have no complaint against the dealership staff, I still do not have the car I have bought and paid for and no date for when it will be available.
The buying experience was fine. But I found it hard to contact the salesperson and as a result the process was slower than I'd have liked, so not quite full marks.
Marshall's of Hampshire were very slow in arranging delivery.