Explore the dealership

Welcome To Marshall Hampshire.

As well as providing the finest quality approved used and new vehicles (including Motability) for BMW, we are totally committed to our customers, aiming to provide an unrivalled level of care and attention.

Meet the team

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Simon Bryan

Used Car Sales Manager

Josh West

Business Manager

Darren Savill

Senior Sales Executive

Ferdi Khan

Sales Executive & Motability Specialist

Rhys White

Sales Executive

Mark Garrett

Sales Executive

Tom Faulkner

Sales Executive

Chad Batty

Sales Executive

Paul Edwards

Sales Executive & Motability Specialist

Richard Lambert-Gough

Retention Specialist

Shonel Daniel

Product Genius

Sara Turnbull

Local Business Development Manager

Andy Ramsden

Aftersales Manager

Gordon Hanmore

Assistant Aftersales Manager

Stewart Ward

Warranty Manager

Jamie Southgate

Senior Service Advisor & Motability Specialist

Chris Wright

Service Advisor & Motability Specialist

Adam Hayes

Service Advisor

Emily Price

Receptionist

Jemma Barton

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The work was done on time.

Service

Efficient and professional service

Service

Service performed as expected and in a timely manner

Service

Friendly and helpful staff who went above and beyond to get my car ready that evening.

Service

Efficient and polite

Service

Done everything expected

Service

Helpful service desk and did their best to keep me informed

Service

Completed as arranged and the car is running smoothly.

Service

You feel very well looked after, all the staff are professional and very friendly with an amazing service.

Service

Very pleasant experience, nothing was ever too much trouble, great team of technician's with front of house staff very welcoming. Was very well looked after!

Service

Marshals in Hook have been my garage of choice for many years, ideally located between my office and home. I will go out of my way to attend Hook for my service needs out of preference to a more local main dealer.

Service

done a good job

Service

Undertook my service, MOT and rear disc replacement in a timely manner

Service

Good service

Service

Fault was diagnosed and rectified as would be expected.

Service

Carvservoce very efficiently dealt with

Service

they kept me informed with the progress of my car and they even washed it

Service

Car is looked after beautifully. Love the valet as part of the service.

Service

Did What they had to do

Service

It was excellent

Service

Speedy service that was value for money.

Service

Immediate access to service agent who was very polite and informative.

Service

Easy to do business with them and always helpfull

Service

Nothing to add just brilliant attitude and service

Service

Simple , straightforward, helpful

Service

Great reception team and service from Adam on the service team

Service

All very good

Service

Outstanding

Service

Very good. My local dealers really don't have the time to discuss work on my car so I was very pleased with the help and support I received from both the reception desk and the service manager, Jason.

Service

They were helpful and friendly. The protocols for covid were all still in place which was very reassuring.

Service

Great service from Chris, car fixed and delivered while I waited.

Service

As above. Job completed as described.

Service

Great service from Ben, a fellow BMW enthusiast and enjoyed chatting to him

Service

Efficient service and MOT Drewmy attention to a minor issue that will need to be looked at in the future but didn't try and do unnecessary work now.

Service

It was MOT only & all was handled well by the service team

Service

great service always with a smile

Service

The service was carried out promptly and the accompanying video was very helpful

Service

Everything was clear prior to leaving the car there.

Service

I arrived on time, they finished earlier than promised! What's not to like?

Service

Totally well cared for ,accurate information concerning time etc.

Service

The check in was easy. Plenty of communication throughout the process & I got the car cleaned too.

Service

Minimum disruption to me from being without my vehicle

Service

Excellent service

Service

friendly staff , covid precautions excellent , booking in and collecting process fine

Service

On time, car cleaned and returned as new!

Service

Easy to deal with

Service

Delivered slightly earlier than expected with regular updates during the process

Sales

Terry Rideout and the Marshall team were outstanding on every aspect of selection, purchase and delivery.

Sales

The centre were always helpful and made sure they had time to speak with us and understand what we were looking for.

Sales

BMW Hook Hampshire took great care of me and kept their promise. That's the key.

Sales

So so happy everyone was so friendly and so helpful, I felt so welcome, Darren showed me how to use the car, sat nav etc, which was very helpful, I would definitely recommend bmw the customer service is just excellent! Xx

Sales

Although it was a " quick " sale.... I never felt pressured.... I was offered a good deal, the merits of which were clear.

Sales

Great experience. Was easy and Tom and Charles were very helpful, patient, and courteous.

Sales

Good service including prompt response to email enquiries

Sales

The handover and delivery of the vehicle was one of the most efficient experienced. I know much of this was due to COVID protocols, and not showing every button in the car. however I for one am happy with that. The videos supplied gave enough detail

Sales

Very good, have used before a number of times and wouldn't go anywhere else

Sales

Dan Sallows was amazing he was so knowledgeable about the X3 nothing was too much trouble would definitely purchase again from Dan

Sales

Always had great service.

Sales

All of the staff were polite and courteous and nothing was to much trouble

Sales

Charlie and Matt provided excellent customer service. My purchasing needs were well understood and met in full and I was kept informed of the build to delivery stage in a timely fashion.