Explore the dealership

Welcome To Marshall Hampshire.

As well as providing the finest quality approved used and new vehicles (including Motability) for BMW, we are totally committed to our customers, aiming to provide an unrivalled level of care and attention.

Meet the team

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Simon Bryan

Used Car Sales Manager

Josh West

Business Manager

Darren Savill

Senior Sales Executive

Ferdi Khan

Sales Executive & Motability Specialist

Rhys White

Sales Executive

Mark Garrett

Sales Executive

Tom Faulkner

Sales Executive

Chad Batty

Sales Executive

Paul Edwards

Sales Executive & Motability Specialist

Richard Lambert-Gough

Retention Specialist

Harry Burt

Digital Sales Executive & Motability Specialist

Shonel Daniel

Product Genius

Andy Ramsden

Aftersales Manager

Gordon Hanmore

Assistant Aftersales Manager

Stewart Ward

Warranty Manager

Jamie Southgate

Senior Service Advisor & Motability Specialist

Chris Wright

Service Advisor & Motability Specialist

Adam Hayes

Service Advisor

Emily Price

Receptionist

Jemma Barton

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Absolutely no problems or snags

Service

COVID-19 precautions excellent, good communication, all went smoothly

Service

Great customer service. Car runs well now.

Service

Efficient, knowledgable and friendly.

Service

Really charming staff, always helpful. It's a pleasure to go in. Rhys White sold me my BMW, first class salesman, I'd adopt him if I could.

Service

Great customer service despite covid arrangements

Service

Staff are always happy and pleasant. Pricing is competitive.

Service

Very efficient given these unusual circumstances. Car was returned clean.

Service

I thought the service was good

Service

Efficient garage, polite and helpful staff.

Service

Staff are very professional and good customer service

Service

Good communication

Service

Service experience was very good, especially given the current climate; the service centre had it just right for protecting customers and staff. A clear talk-through about what was going to happen and the post-service routine. Impressed. Thank you.

Service

Efficient and no issues experienced. Helpful and polite

Service

Service was carried out with little fuss and the Service advisor was helpful and friendly.

Service

No issues at all.

Service

Service carried out within stated time.

Service

Everything done as stated

Service

Staff was friendly and kind. The service of my car was quite quick which was very convenient for me since I was waiting there. Thank you.

Service

well organised (under coronavirus self distancing conditions)

Service

Friendly. Told me what was going on. Handled post -covid world well.

Service

That's a good score, the staff as always were polite and the work completed etc.

Service

Did all I asked for with a smile

Service

Car was booked for its first service which was completed by Neil Pritchard, all completed very well, car was looked after and kept informed of progress throughout, video received very quickly and was back in my car with no issues very promptly.

Service

The covid restrictions has made the process less manic and more controlled. I feel the servicing is the weakest part of the experience so was glad to see the improvement

Service

Always a satisfactory experience when dealing with Marshall's. The entire process from arrival greeting to post service delivery of my car was seamless. Great support as always.

Service

Never usually have a problem.

Service

I had a problem, I called you, you got me in, resolved the issue.

Service

Based upon the excellent service from Gordon Hanmore.and Chris Dealy.

Service

No issues. Job done with minimum fuss/inconvenience.

Service

Helpful team, service completed on time, good communication

Service

Again as always we ended up with what we wanted and Chad Batty. Hook took a great deal of time to ensure just that. Delivery was somewhat delayed but once we could visit showroom the car was run through with us. Great attention.

Sales

Very slick process

Sales

Sales guy (Rhys) was great and kept me updated. Never felt I was under pressure or getting a bad deal

Sales

Car is awesome

Sales

Exemplary service and support from Rhys White at Marshall BMW Hook. All information was clear, fair and precise and allowed an informed decision to be made. Thoroughly pleased with the whole process - despite COVID happening just before handover.

Sales

Although you couldn't hand over the vehicle in the normal way during this pandemic it was well handled throughout the procedure

Sales

Given the current restrictions it was a great process to pick up the car