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Video of service as it's going on is excellent.
The garage did an excellent tidy job
Because I was very satisfied with the visit
I had no issues
Had to return due to part not being available and given big discount
The service itself and the resolution of an issue that I had discovered was nothing short of fantastic!
Good teamwork and Emily is excellent at keeping you informed
Very efficient and professional service
A fantastic experience, a special thank you to Gordon in service!
You can't beat excellent service
Very good service, there was no pressure of upselling sales/work just a neutral recommendation of work required.
Always a professional service although only a recall .
They kept me in the loop with what they were doing and the rates were brilliant.
hassle free booking for the service.
Didn't have to wait to long. Very Helpful and polite. Very well organised. It's a pleasure to come here (Hook)
As above, they did a couple of additional things that I had queried and returned my car in a very clean condition.
Good service on the car and report with video inspection was cool
Happy with the Service at this particular BMC garage, much better than any other I've used.
You did the job, but the experience was only what one should expect.
They didnt have to help me in the way they did, but it really made a big difference to me and my perception of BMW
As always a great service. This is the first time I have had to visit the dealership since the pandemic and the protocols they have in place were very good and I felt safe dropping off and picking up my car.
Excellent service would recommend
Very pleasant staff and good service
Speed and price.
Friday endothelial dealt with issue and car cleaned
really good people
No problems quick and efficient.
Everything was explained and costed. No surprises here. Covid precautions were in place and felt very safe.
Service is 100% improved since my last visit and the on-line booking seems to work well.
Exceptional service as i have come to expect 'as the norm' from Marshalls Hook
Everything was completed efficency and without any hastle
Very easy to book, excellent Covid protocols in place, car ready for collection when they said it would be ready
There Covid-19 arrangements were excellent
No issues as usual
The car is always returned in a better state both mechanically and aesthetically. Care is taken when in Marshall Hampshires hands and time is allocated to discuss both service requirements and after service condition. The CoVid measure are very good
Diagnosed issue more quickly than planned. Would have been 5 stars if car was cleaned.
All tasks performed as requested!
Quick and efficient service.
Service Manager Andy, yet again pulled the rabbit out the hat to ensure my car was immediately MOT'd, following me having been hospitalised for 2 months and therefore could only ask for his assistance the day before the current MOT was due to run out
Efficient service from start to finish
Proactive contact and easy to deal with customer service. Very friendly approach and efficient service
I was looked after by Jamie, he went above and beyond throughout the process and is a real asset to the team at Marshall.
Kept me informed all throughout the service.
Brilliant service and friendly and helpful staff
Fantastic service. Staff know their stuff and are extremely polite
I used to go to Barons Farnborough, on one occasion many years back I went to Marshall in Hook and have never gone back to Barons, the service team in Marshall is superb, really personal touch, especially Adam Hayes in the service team!
Well organized Covid prevention
The team were friendly and super helpful, got booked in quickly. The advisor was helpful and very informative, helped me understand what was wrong, and the technician literally worked his magic on my car! Thank you Andy, Chris and John! :)
completely satisfied with my experience
Andy kept me informed of the progress. A part had to be ordered and the car was ready the next day.
Adam is very welcoming and always has everything ready when I arrive.
Well looked after and perfect Covid controls in place
From booking my car in to collecting it was very straight forward. Very happy.
Staff were amazing and very helpful
Because Alison made everything easy as usual
No issues. Was kept abreast of progress and all was explained at final meeting with ser ice rep re what status of car was and what had been noted.
Friendly and efficient
Kept updated on progress of servicing and repair. Treated curtiously at all times.
Excellent service, friendly, helpful and flexible. I have been with this group in Hook since my first BMW almost 20 years ago.
Clear concise communication. No hassle. Handover was easy and quick
Kept informed of production timings despite difficult with Covid restrictions.
Rhys was one of the best car executives i have dealt with. If I still had a dealership he would be on my shopping list nd you would lose him !!
The second BMW I've bought from Rhys White. I strongly endorsed him in my prior survey. More than happy to do so again and will recommend that all of my friends and associates go to him as well.
Again great service, understood my needs and found the appropriate car. Always got back to me in a timely manner with the right answers
Excellent customer service, friendly sales staff and zero pressure to purchase. Also my first BMW car and a superb driving experience and best car I have driven so far.
Ferdi Khan at Marshall's was great to deal with
Purchase experience was very good, handover was low key given lockdown hence the 4 star.
The sales advisor Darren Savill was excellent and made the whole purchase process flawless quick and simple from start to finish.
Has all the packs I wanted, and is a lovely car.
I spoke with another BMW centre nearer to me but the service was terrible. My experience with Marshall, and In particular Darren Savill, was completely different. Professional, helpful, responsive and patient, which is why they got the business.
same as above, really contented with the service I received through out
Still made to feel welcome and important despite all the COVID required restrictions.
Darren Savill did an excellent job as always.
Paul was brilliant at Marshalls Hook. Kept us informed of the progress of my new Z4
We always go back to Darren Savill at BMW Marshall, Hook. He is very informative,professional and always keeps us informed of proceedings.
No pressure, excellent communication.
Working with the COVID -19 guidelines has not been easy and I was very pleased with how my questions were answered - quickly and comprehensively. My wishes about what the car was to have, and not have, we're understood and delivered.
Very helpful and professional service
The discount offered on the list price was attractive, The online ordering was stress-free and when I arrived at the dealer to collect the car everything was ready for me. I really cannot think of anything which could have been improved.
I think Marshall's BMW did a very good job in managing my bmw purchase. I was kept well informed and the process was made smooth and easy.
Good communications and good experience in as far as they could given the Covid-19 restrictions.
Rhys and Mike were very helpful and patient. We had a great experience. We will be in contact soon to purchase another x5 for my father.
As above - dealer was helpful, polite and well organised and offered ongoing support if needed.
Rhys White was as always fantastic throughout the process especially as it took me so long to decide. He was a great help and gave excellent support and advice throughout.