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As well as providing the finest quality approved used and new vehicles (including Motability) for BMW, we are totally committed to our customers, aiming to provide an unrivalled level of care and attention.
Had to wait to collect my car, car was not ready and even though they said it had been cleaned it hadn't been
Marshall Exceed expectations, nothing is ever a problem for them. Car serviced and washed with a particular mention for my service contact Jamie Southgate who manages all the details and always keeps me informed as to what's happening with the car
Katie was just brilliant! She was friendly and also very knowledgable. Although the service took longer than initially agreed, they kept me updated.
Marshalls in Hook are very professional definitely on top of their game.I trust and have every faith in the Service Department team which is managed by Jamie Southgate who is extremely helpful always puts the customer first. His knowledge reassuring
Receptionists did not greet me. When I interrupted their conversation to say I was there for a car service they just waved me away to the desks where the service staff were sitting without much interest. you have not left anough characters to give
Discourtious staff, and a broken part on my car and no resolution
Excellent service from Jamie and Katie
The only person in this organisation that helped me resolve a two year long issue was Chris Wright and quite frankly he deserves to be working for a much better organisation.
Friendly, efficient service and great communication throughout the process.
Could not believe the cost of replacing the indicator light contained in the wing Mirror , quoted £150
Faults still not fixed despite numerous visits to garage!
The level of support is excellent
It was ok , but I was put under pressure to do extra work. I don't like up selling
Paid money... picked car up. went home. Hardly Apple Store or customer service quality...
Everything I asked for was done without delay by diligent staff and cost was sensible.
Happy with the level of service received, i have noticed that during valeting part of the trim under the passenger seat has been snapped, however haven't deducted points as haven't raised this with the branch.
Would have been nice to have been offered a lift as a car was not available.
Parts were delayed and took longer, updates were poor.
Service and MOT completed in a timely fashion and I was kept informed about progress.
Quality of service
Service was done fine, I just found the customer service poor, staff dont make you feel valued, they do the minimum.
I was attended to promptly on the day by Katie and I was charged what I considered to be reasonable price for the work (included complimentary exterior wash and internal vacuum).
My car had an unusual problem and the technician went to quite a lot of trouble to establish the cause and then rectify it
Job was quick and fully online with the quote provided. No unpleasant surprises
The problem was not fixed.
Very - extremely organised - particularly compared to others.
All required work completed.
Everything was carried out without fuss
Satisfied - time to get an appointment could be quicker
My problems were largely with BMW rather than dealer who tried hard to get the situation resolved.
At the last X3 sevice I requested additional work. The air conditioning did not get recharged because the workshop equipment did not work. A recurring reversing light fault was not resolved. An outstanding recall on the fuel cap was not resolved.
Again they bend over backwards to help me resolve any issue jamie SteeleJamie and Gordon ??
They were very patient with me and being an elderly lady I don't always get that understanding and assistance
I hadn't book a lift back but I still got one after as I had hurt my back the day before. The team didn't try and push a wheel alignment and gave impartial advice which pleased me.
Im satisfied with Marshalls and the way they work. Ive rated them 5 star. However this is the second time that the wheel swap has been delayed because of a puncture discovered when fitting. It makes sense to check for punctured before storage.
They put the winter wheels in the wrong place on the vehicle and did not reset the service data on the car, thankfully the resolved the issue hence 3 stars! Managers were great.
The staff member who handled our problem was excellent - Hesh ValuJust very disappointed such a new car should have to go to the garage with a software fault
The attitude of the service team makes you feel comfortable to ask anything at all and feel confident that they will not fob you off but try to help where possible
Problem with Connecteddrive resolved promptly
All straight forward and a like for like replacement.
OUTSTANDING CUSTOMER SERVICE
Deal th with all issues well, gave realistic advice.
Service completed as planned with Car collected and returned as promised.
On this occasion we did not receive a reminder that the car had not been serviced for a year, nor were we reminded that an MOT certificate was required before we renew our licence. This service I think is normally provided from an area centre.
Service reception advisor is very good and offers great customer service. Though I did have cause to phone after collecting my vehicle, as my dash cam had been unplugged and was pointing into the sky.
you had the car for 2 days and I had to chase on the second day for feedback as to whether there was a fault and you didnt look at it early enough to call me and then sort the fault. I now have to do again in 4 weeks when a courtesy car is available
Very efficient and kept me informed of the progress.
Professional service. Fully informed of the work being carried out.
Seamless as always
See above. Clear communication from Hesh and the technician of my choice (who I have known for many years).
Work completed early and entirely to my satisfaction.
The repair to my car took a long time, however it was returned in perfect condition
Service was completed on time and to my satisfaction
I have given this answers because the experience is great, its not just a case of turn up give keys and walk away, its turn up good morning Mr Newland, how are you etc etc then we discuss the car, once car is complete they take time to explain
Always been well looked after
Paul was great, worked really hard to get us what we wanted, even when it wasn't easy. Did not like the way his boss came at the last minute and pressured me into giving a 5 on this survey. This felt horrible, although Paul deserves a 5.
The centre is very clean and tidy. With comfortable seating and very nice coffee! It's also nice be surrounded by beautiful vehicles!
Very helpful with the purchase of a new car in a very difficult situation.
As above in question 1. Cannot praise my experiance with BMW Hampshire and Darren enough. I used to own a Mercedes and their customer service has become extremely poor.
All the staff were friendly, courteous and helpful.. The showroom was clean, bright and comfortable and I was made to feel very welcome. The salesman was very knowledgeable and listened carefully to my requirements.
As stated above Darren was a pleasure to deal with, listening to all our requirements and providing us with a great deal
Rhys done an excellent job
The salesman was fully informed about the product, was able to answer all my questions, made some good suggestions, and was at pains to illustrate the cost implications of various proposals and ideas.
Paul Edwards was just the best. Left no stone unturned.
Customer service was excellent throughout. The car was delivered faster than anticipated.
As above, the service from Paul Edwards was on point, I was extremely satisfied with the customer service provided.
Great customer service keeping me fully updated on progress
Always great going to Marshalls. No problems.
ferdi the sales executive was excellent with any questions i needed answering and i had a smooth sale and was satisfied with the time taken & delivery service provided.
Car was delivered on time, salesman Ferdi was very friendly and helpful and the car was just as I was hoping it would be
Completed the whole sale by email/telephone - really easy
Again sakes arts brilliant bug let down by germany
Excellent advice and service through great co operation with mobility dealer order on my car
Darren was excellent in all aspects of my purchase I cant thank him enough.
The dealership was supportive and understanding during this frustrating period.