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As well as providing the finest quality approved used and new vehicles (including Motability) for BMW, we are totally committed to our customers, aiming to provide an unrivalled level of care and attention.
The booking missed the request for a courtesy car but the service manager find a solution without delay.
Car was not washed properly post service.
fast service, received car back earlier than expected.
all went as planned, staff helpfull
I phoned ahead. I had to wait 20 minutes to see Chris and I was then told he had gone to lunch. Matt stepped in to day.
Competent and helpful staff who dealt with my visit to BMW very efficiently.
Great service when the car was in but had some issues booking the car in for a minor body work repair
Great service with friendly staff. I love that I get my car cleaned too!
If the experience had been exceptional I might have hiven a higher rating
Excellent service from all staff. If only other Dealerships were as conscientious and careful as this one. Worth the hundred mile round trip to Hook than my local Dealership.
The only bad point is i booked a book and wait service for 11am. It was very disappointing that the service was not started until 11.55am. What is the point of having a book and wait service if you do not stick to the time schedule.
The fault with the fuel gauge was not fixed. I don't have the confidence that the fault was identified or any testing undertaken to confirm if the fault had been fixed - it was left to me to see if the problem had gone away
The technicians advised me what needed doing to my car before carrying out any works. There were a few issues which I have been told to monitor and bring the car back to have checked.
Vehicle took longer than expected but was kept informed.
6 days to replace a punctured tyre - something is wrong somewhere. however kept advised of progress, which was good.
Nice easy transaction.
Matt Clark did a great job
When I tried to drop my keys off the staff were totally un-interested and just pointed me at a machine even though they were doing nothing.
Charged substantially more than the list prices of BMW service catalogue and then my attempts to resolve have been ignored
Done exactly what I requested
Keep well informed
The checking in on arrival was very disappointing and I was kept waiting for some time. I was told to take a seat however my name wasn't taken. It was only after another customer and I complained they confessed they didn't even know we were waiting
Very prompt friendly service
The healpfullness of your staff and the politeness.
It would be better if I could be given a time that my car would have been ready by so I could have gone and done something rather than wait 3 hours for my car to be ready.
None of my issues were resolved and I felt fobbed off.
Disappointed that my new key did not work straight away as advised by the Parts person, but Chris in the Service Team booked the car in to have the new key coded up the next day and was very helpful.
The service assistant was excellent and kept me up to date with progress.
See above didn't do job made me late and charged for service that they couldn't have completed in timeframe
Could have closed the bonnet and why when they clean the car do they not clean the windows?
I, completely satisfied until they gave me a loan car that had no fuel, cracked windscreen and was dirty and filthy inside and outside. Otherwise I would of given top marks
Slow to check in the care - I was asked to be in for 0830 and kept waiting until 0850 to hand over the keys. I rang that afternoon at 1300 to see how the car was doing, only to be told it hadn't been looked at yet.
Delighted with quality of work and care/attention shown by service manager
Aside from the above, I had asked for the o/s rear tyre pressure to be corrected. They didn't. But - and apparently incorrectly - advised there was a n/s front sidewall puncture. I know it seems trivial, but it doesn't help to inspire confidence.
Did what needed to be done
Friendly staff always helpfull
I couldn't be happier. In order to get my car booked in for a service before the Service Pack expired, the staff went over and above any reasonable expectation to resolve an issue that was not of their making. I am EXCEPTIONALLY pleased.
The service was quick and efficient and the waiting room facilities were very good, with good internet access that allowed me to work while waiting for my car. The only criticism I would have is that the quality of the "free" car wash was poor.
As above, plus they price matched the MOT and managed to squeeze me in for a double tire change at very short notice. Desperate living closer to Barons BMW, I'll chose Marshals Hook dealership every time.
the problem, still exisits
It took 5 phone calls and 2 trips in to the dealership to get a service booked. I kept being left on hold waiting for the servicing department.
1) New replacement exhaust tips were fitted incorrectly 2) Car came back almost more dirty than it was when it got dropped off 3) Software was updated when I specifically requested that it wasn't
The Hampshire branch never fail to give me exceptional service.
Despite have the car from 7:45am until 6pm they didn't wash the car as they forgot.
Car has had its service, but service warning still activates when car ignition turned on. Paid for investigative work on electric window and comfort locking, but no follow up on quotes to rectify, I will chase for these this week.
I think if you can't align the wheels you shouldn't charge.
Was told it would be ready the same day by a an inexperienced person on the service desk and as a result I needed to have my car delivered back to me. She then told me that they didn't need to 'bend over backwards' to rectify her mistake!
Got my car back without fuss. Hire car could have been better than a 116d. Maybe use this opportunity to show customers different models in the bmw range
Katie from the Marshall Hampshire service desk was extremely helpful and went out of her way to ensure my issue was dealt with this time as the car has been in several times for the same problem (unrelated to EGR issue).
As stated above, staff members were very polite and helpful. Car was given back very nicely cleaned.
Generally very satisfied. Courtesy Car availability could be improved, but collection and delivery worked for me on this occasion. There was also some kerb damage to one wheel that I wasn't aware of before the car was collected, but no proof availabl
Because Marshall Hampshire go the extra mile to make sure the car is serviced to the highest standard.
After arriving to pick my car up after it's service, there were 2 patches on my bonnet that looked like someone had tried to clean it with a stone. The girl who was dealing with the incident didn't return my call for 3 days after leaving 2 messages
It seems to be impossible to book an appointment without spending at least 1 hour to do so. The dealership was great till Marshall took over now it is a disaster, everyone following processes with no care for the individual, the staff are good.
An excellent dealer, service and MOT carried out perfectly.
The service was carried out efficiently, without trying to force me into extra, hard to justify work (as I've experienced elsewhere).
Again its purely down to the dealings with Darren
Very convenient because its near to my workplace. But the staff not really welcoming because they won't offer you a drinks, unlike in Bmw Reading staff there they constantly asking...
Good service kept to time updated on tyre condition
I would have liked to use the BMW collect car service but this was not possible as there was a fault showing on the car and the driver providing the service was not insured if there was a fault. But the fault was only a trivial parking light issue!
The experience is first class always made to feel special
I arrived at the showroom at 8.00am for MOT and warranty check and was promised my car will be teady at 3.00pm No body rang by 2.30pm and I got the back to showroom at 3 and was told car has been washed but the MOT will be an other hour.
Everything went very well, no complaints.
As outlined above about valeting.
No waiting when I dropped the car off, informative health check video, Katie kept me up to date with texts and calls.
When I tried to deliver my car for MOT and service, there was absolutely no where safe to park it. The whole yard was double parked already. Customers were arriving behind me and they too had the same problem. It was appauling.
Darren was a pleasure to deal with even though my husband worked with him for a long time he was still professional and treated him as a customer
I had an issue with some paperwork, and although I was exceptionally frustrated, the team did everything to help me. I would like to add the party at fault was the council, not the team at this BMW centre.
Although I have no complaint against the dealership staff, I still do not have the car I have bought and paid for and no date for when it will be available.
The buying experience was fine. But I found it hard to contact the salesperson and as a result the process was slower than I'd have liked, so not quite full marks.
Perfect Thank you. Loved the reveal of my new pride and joy
Darren was easy going and not pushy at all which made me feel very valued as a customer.
Rhys White at BMW Marshall in Hook was very knowledgeable and understood my needs.
Excellent service from the account executive throughout the process
My car was sourced and delivered quickly. Handover was done smoothly ........car was gleaming in the delivery bay on collection day. I would like to highly commend Josh West and Dan Sallows for all their help.
Would have been 5 stars but for the extended wait for delivery (about a month !)
Consistent good service
Like I previously mentioned, my whole experience was so enjoyable. From the day I went looking at the car, to the day I picked it up I do not have a single fault or bad word to say.
Dan Sallows was great!
Friendly and helpful staff. Spent time going over the options and vehicle choices.
Overall happy with everything that I have received from BMW
Fred was amazing i.e. the complete professional in every respect.
Fantastic service from everyone, a very good experience, very good and happy I got a car from them
Exceptional customer service
car was handed over to me okay it only had half tank of petrol but I suppose that is all that you do these days
BMW Hampshire is fantastic, great advice, and help, and made the whole experience an enjoyable one. I have used BMW Hampshire now for my last two BMW's and they just get better.
BMW were pushing specific promotions which, if they matched your needs or preferences, were attractive. We did have to push back on some aspects in order to get a vehicle with which we are satisfied. Overall, the sales exec did a good job for us.
Simply put, Rhys White and Josh at Marshall's went out of their way to ensure customer service was first class. They responded to all my questions promptly, and into the evening, and put together a great deal. I'm very happy.
Very satisfied with the service and delivery of my new car.