Explore the dealership

Welcome To Marshall Hampshire.

As well as providing the finest quality approved used and new vehicles (including Motability) for BMW, we are totally committed to our customers, aiming to provide an unrivalled level of care and attention.

Meet the team

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Simon Bryan

Used Car Sales Manager

Josh West

Business Manager

Darren Savill

Senior Sales Executive

Ferdi Khan

Sales Executive & Motability Specialist

Rhys White

Sales Executive

Mark Garrett

Sales Executive

Tom Faulkner

Sales Executive

Chad Batty

Sales Executive

Paul Edwards

Sales Executive & Motability Specialist

Richard Lambert-Gough

Retention Specialist

Shonel Daniel

Product Genius

Andy Ramsden

Aftersales Manager

Gordon Hanmore

Assistant Aftersales Manager

Stewart Ward

Warranty Manager

Jamie Southgate

Senior Service Advisor & Motability Specialist

Chris Wright

Service Advisor & Motability Specialist

Adam Hayes

Service Advisor

Emily Price

Receptionist

Jemma Barton

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

They looked after me very well

Service

Marshalls are a very good BMW centre, well organised and always provide first class service.

Service

The service this time round was second to none from check in to collection

Service

Great customer service

Service

I received outstanding service from start to finish from getting clear instructions for dropping my car off due to the COVID restrictions and being kept updated with the progress of my car

Service

Had a waiting appointment and car was done quickly

Service

as before good standards

Service

Jamie Southgate always makes time to say hello and checks that the work has been carried out to my satisfaction, which I appreciate. My service agent who I think was Ben kept me informed with how the car was progressing through the service process.

Service

Because I'm satisfied with the service

Service

very good service

Service

Done at the time requested

Service

Always professional, never any problems with the work

Service

Very efficient and met expectations.

Service

The service was friendly and professional as always and I was very impressed with the Covid-19 measures that had been taken.

Service

The service team are always very efficient in their dealings with customers.

Service

Brilliant customer service and staff.

Service

Very helpful, kept in contact the whole time to keep me updated.

Service

I had no problems booking my car service and obtaining a time slot that was convenient for me. The service was carried out in the time given.

Service

the service provided was excellent. In spite of covid restrictions the staff were efficient, polite and the MOT / service done on time as promised.

Service

Excellent

Service

Everything happened as it was planned

Service

Car was serviced as expected. The showroom was very well prepared for customers during the Covid pandemic.

Service

Fit service advisor - he's the best

Service

Extremely attentive staff

Service

Ben kept me informed of what was happening

Service

Could find no fault with level of service, first class right down to the cleanliness of the car

Service

The workshop managed to open the passenger glove box for no charge!

Service

staff are all very good

Service

The works were completed quickly and efficiently. I wasn't even charged for the loan vehicle.

Service

The explanations of the work done and the delivery of a clean car!

Service

All completed as expected

Service

Yu did what you said you would do 1 Also, your Covid precautions are excellent

Service

My Car went for some warranty work. The car was kept for 2 days and they still did not fix all the issues. Now they are not responding to my emails or phone calls.

Service

Darren Savill at Marshall BMW listened to my requirements and worked with me to come up with a car and solution for me, including a same day test drive.

Sales

Contact from individual members of the team starting with Charles Endean and followed up by Chad Batty Liaison and assistance from Luke Anson Welcome from Mike Thomas (General Sales Manager) on handover

Sales

Although we are still in the middle of the COVID pandemic the dealership and salesman (Darren Savill) were very welcoming and gave both myself and my wife all the time and support we needed to chose this new car.

Sales

1) Friendly atmosphere 2) Well organised COVID-19 measures made me feel at ease visiting the showroom 2) Absence of "high pressure" sales pitch 3) The sales consultant [Mark] is a "car person" and this perspective helped me in my choice

Sales

Tom Faulkner, Josh West and Charlie Endean, who we dealt with all excellent: professional, knowledgable, friendly and kept us informed.

Sales

Great handover, all vehicle explained in detail, left the forecourt feeling id owned the car for years.

Sales

Staff were very friendly and accommodating.

Sales

Marshall bmw hook were excellent. Very welcoming and professional.

Sales

The sales experience was excellent and the delivery handled promptly and efficiently.

Sales

Good communicatio

Sales

Marshall BMW were absolutely helpful and delivered what they promised.

Sales

Excellent service from Darren! Thank you!

Sales

Very easy, everything explained.

Sales

Everyone was extremely helpful

Sales

Both Josh and Rhys were extremely helpful, and the made the process go as smoothly as possible.

Sales

Repeat customer. Wouldn't go anywhere else

Sales

A very easy and uncomplicated process

Sales

Regular feedback and always happy to support any query. Great product knowledge by my principle salesperson.

Sales

Rhys made the whole process straight forward. He listened to our requirements and kept us up to date at all times. Always returned calls etc and was very patient.

Sales

I've were treated like a family member no pressure a nice relaxed atmosphere Felt welcomed

Sales

Paul Edwards was very helpful

Sales

Lead time was great, my calls and emails answered promptly and courteously

Sales

Made to feel welcome, has good time with the sales assistant. Really good friendly polite service from all.

Sales

All the staff I dealt with looked after me really well and found me the car that met all my requirements.

Sales

It's a great car to be in

Sales

Customer service was excellent, probably one of the best branches I have dealt with of any brand and definitely the best sales person I have dealt with in a very long time.