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ABOUT Marshall HAMPSHIRE

Find out more about what we do and our team.

Explore the dealership

Welcome To Marshall Hampshire.

As well as providing the finest quality approved used and new vehicles (including Motability) for BMW, we are totally committed to our customers, aiming to provide an unrivalled level of care and attention.

Meet the team

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Paul Edwards

Sales Executive & Motability Specialist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

We arranged a test drive of the i3. The car was ready and waiting, in perfect order. Your staff were as ever friendly, helpful and polite. The A's no pressure to get the car back. Excellent.

Service

The time taken for the MOT was not ideal but the staff's handling of that was exemplary. The experience of booking the MOT was not good, however. See next answer.

Service

Glad I got the appointment quickly. When I came in, there was a feeling that I wasn't expected (leading to delays). I found out and signed the quotation at the last minute. Where has the cold drinks fridge gone?

Service

pleasant to book with and the staff looked after my car

Service

Work got done but not in time.

Service

When I initially dropped the car in for the warranty work Sophie handled the case and was exceptionally helpful and went over and above to provide regular feedback, despite the service department closing at 6pm Sophie called at 6:55pm with an update

Service

Helpful staff and friendly

Service

Fully explained the problems with my car and resolved issues

Service

Overall I am very happy and particularly impressed by some exceptional team members. These team members are a credit to the organisation and most definitely valued.

Service

Once there,..first confusion "never happened before", then ordered one part, then needed another.Dash cam not refitted, I-phone cable missing & car sluggish. Cable was probably was picked up by test engineer by accident..but even so.

Service

friendly efficient helpful

Service

fast service, received car back earlier than expected.

Service

Car was not washed properly post service.

Service

The booking missed the request for a courtesy car but the service manager find a solution without delay.

Service

all went as planned, staff helpfull

Service

I phoned ahead. I had to wait 20 minutes to see Chris and I was then told he had gone to lunch. Matt stepped in to day.

Service

Competent and helpful staff who dealt with my visit to BMW very efficiently.

Service

Always efficient, polite and punctual

Service

Good service.

Service

Great service when the car was in but had some issues booking the car in for a minor body work repair

Service

Great service with friendly staff. I love that I get my car cleaned too!

Service

The fault with the fuel gauge was not fixed. I don't have the confidence that the fault was identified or any testing undertaken to confirm if the fault had been fixed - it was left to me to see if the problem had gone away

Service

Vehicle took longer than expected but was kept informed.

Service

If the experience had been exceptional I might have hiven a higher rating

Service

The only bad point is i booked a book and wait service for 11am. It was very disappointing that the service was not started until 11.55am. What is the point of having a book and wait service if you do not stick to the time schedule.

Service

Excellent service from all staff. If only other Dealerships were as conscientious and careful as this one. Worth the hundred mile round trip to Hook than my local Dealership.

Service

As above

Service

The technicians advised me what needed doing to my car before carrying out any works. There were a few issues which I have been told to monitor and bring the car back to have checked.

Service

6 days to replace a punctured tyre - something is wrong somewhere. however kept advised of progress, which was good.

Service

Nice easy transaction.

Service

Matt Clark did a great job

Service

When I tried to drop my keys off the staff were totally un-interested and just pointed me at a machine even though they were doing nothing.

Service

See above

Service

Charged substantially more than the list prices of BMW service catalogue and then my attempts to resolve have been ignored

Service

Done exactly what I requested

Service

Keep well informed

Service

The checking in on arrival was very disappointing and I was kept waiting for some time. I was told to take a seat however my name wasn't taken. It was only after another customer and I complained they confessed they didn't even know we were waiting

Service

Very prompt friendly service

Service

The healpfullness of your staff and the politeness.

Service

It would be better if I could be given a time that my car would have been ready by so I could have gone and done something rather than wait 3 hours for my car to be ready.

Service

None of my issues were resolved and I felt fobbed off.

Service

As above

Service

Disappointed that my new key did not work straight away as advised by the Parts person, but Chris in the Service Team booked the car in to have the new key coded up the next day and was very helpful.

Service

The service assistant was excellent and kept me up to date with progress.

Service

See above didn't do job made me late and charged for service that they couldn't have completed in timeframe

Service

I, completely satisfied until they gave me a loan car that had no fuel, cracked windscreen and was dirty and filthy inside and outside. Otherwise I would of given top marks

Service

Could have closed the bonnet and why when they clean the car do they not clean the windows?

Service

Slow to check in the care - I was asked to be in for 0830 and kept waiting until 0850 to hand over the keys. I rang that afternoon at 1300 to see how the car was doing, only to be told it hadn't been looked at yet.

Service

Did what needed to be done

Service

Aside from the above, I had asked for the o/s rear tyre pressure to be corrected. They didn't. But - and apparently incorrectly - advised there was a n/s front sidewall puncture. I know it seems trivial, but it doesn't help to inspire confidence.

Service

Delighted with quality of work and care/attention shown by service manager

Service

The service was quick and efficient and the waiting room facilities were very good, with good internet access that allowed me to work while waiting for my car. The only criticism I would have is that the quality of the "free" car wash was poor.

Service

Friendly staff always helpfull

Service

I couldn't be happier. In order to get my car booked in for a service before the Service Pack expired, the staff went over and above any reasonable expectation to resolve an issue that was not of their making. I am EXCEPTIONALLY pleased.

Service

As above, plus they price matched the MOT and managed to squeeze me in for a double tire change at very short notice. Desperate living closer to Barons BMW, I'll chose Marshals Hook dealership every time.

Service

the problem, still exisits

Service

As above - pleasant staff, clean show room, coffee was a nice touch. Walked away with a very good car at a very reasonable price. Good communication throughout.

Sales

Dealt with professionally and efficiently.

Sales

I was kept up to date throughout, comms were excellent and no question went unanswered. Thoroughly impressed with the response times too.

Sales

Darren was a pleasure to deal with even though my husband worked with him for a long time he was still professional and treated him as a customer

Sales

I had an issue with some paperwork, and although I was exceptionally frustrated, the team did everything to help me. I would like to add the party at fault was the council, not the team at this BMW centre.

Sales

Although I have no complaint against the dealership staff, I still do not have the car I have bought and paid for and no date for when it will be available.

Sales

The buying experience was fine. But I found it hard to contact the salesperson and as a result the process was slower than I'd have liked, so not quite full marks.

Sales

Perfect Thank you. Loved the reveal of my new pride and joy

Sales

Darren was easy going and not pushy at all which made me feel very valued as a customer.

Sales

Rhys White at BMW Marshall in Hook was very knowledgeable and understood my needs.

Sales

Excellent service from the account executive throughout the process

Sales

Give I've bought a £70k+ Sports car is have expected some kind of track day experience. Similar to JLR for off-road and Mercedes if you buy a C63.

Sales

My car was sourced and delivered quickly. Handover was done smoothly ........car was gleaming in the delivery bay on collection day. I would like to highly commend Josh West and Dan Sallows for all their help.

Sales

Would have been 5 stars but for the extended wait for delivery (about a month !)