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As well as providing the finest quality approved used and new vehicles (including Motability) for BMW, we are totally committed to our customers, aiming to provide an unrivalled level of care and attention.
The checking in on arrival was very disappointing and I was kept waiting for some time. I was told to take a seat however my name wasn't taken. It was only after another customer and I complained they confessed they didn't even know we were waiting
Very prompt friendly service
The healpfullness of your staff and the politeness.
It would be better if I could be given a time that my car would have been ready by so I could have gone and done something rather than wait 3 hours for my car to be ready.
None of my issues were resolved and I felt fobbed off.
Disappointed that my new key did not work straight away as advised by the Parts person, but Chris in the Service Team booked the car in to have the new key coded up the next day and was very helpful.
The service assistant was excellent and kept me up to date with progress.
See above didn't do job made me late and charged for service that they couldn't have completed in timeframe
Could have closed the bonnet and why when they clean the car do they not clean the windows?
I, completely satisfied until they gave me a loan car that had no fuel, cracked windscreen and was dirty and filthy inside and outside. Otherwise I would of given top marks
Slow to check in the care - I was asked to be in for 0830 and kept waiting until 0850 to hand over the keys. I rang that afternoon at 1300 to see how the car was doing, only to be told it hadn't been looked at yet.
Did what needed to be done
Aside from the above, I had asked for the o/s rear tyre pressure to be corrected. They didn't. But - and apparently incorrectly - advised there was a n/s front sidewall puncture. I know it seems trivial, but it doesn't help to inspire confidence.
Delighted with quality of work and care/attention shown by service manager
I couldn't be happier. In order to get my car booked in for a service before the Service Pack expired, the staff went over and above any reasonable expectation to resolve an issue that was not of their making. I am EXCEPTIONALLY pleased.
The service was quick and efficient and the waiting room facilities were very good, with good internet access that allowed me to work while waiting for my car. The only criticism I would have is that the quality of the "free" car wash was poor.
Friendly staff always helpfull
As above, plus they price matched the MOT and managed to squeeze me in for a double tire change at very short notice. Desperate living closer to Barons BMW, I'll chose Marshals Hook dealership every time.
the problem, still exisits
It took 5 phone calls and 2 trips in to the dealership to get a service booked. I kept being left on hold waiting for the servicing department.
1) New replacement exhaust tips were fitted incorrectly 2) Car came back almost more dirty than it was when it got dropped off 3) Software was updated when I specifically requested that it wasn't
The Hampshire branch never fail to give me exceptional service.
Despite have the car from 7:45am until 6pm they didn't wash the car as they forgot.
Car has had its service, but service warning still activates when car ignition turned on. Paid for investigative work on electric window and comfort locking, but no follow up on quotes to rectify, I will chase for these this week.
Was told it would be ready the same day by a an inexperienced person on the service desk and as a result I needed to have my car delivered back to me. She then told me that they didn't need to 'bend over backwards' to rectify her mistake!
I think if you can't align the wheels you shouldn't charge.
Got my car back without fuss. Hire car could have been better than a 116d. Maybe use this opportunity to show customers different models in the bmw range
Katie from the Marshall Hampshire service desk was extremely helpful and went out of her way to ensure my issue was dealt with this time as the car has been in several times for the same problem (unrelated to EGR issue).
As stated above, staff members were very polite and helpful. Car was given back very nicely cleaned.
Generally very satisfied. Courtesy Car availability could be improved, but collection and delivery worked for me on this occasion. There was also some kerb damage to one wheel that I wasn't aware of before the car was collected, but no proof availabl
After arriving to pick my car up after it's service, there were 2 patches on my bonnet that looked like someone had tried to clean it with a stone. The girl who was dealing with the incident didn't return my call for 3 days after leaving 2 messages
Because Marshall Hampshire go the extra mile to make sure the car is serviced to the highest standard.
It seems to be impossible to book an appointment without spending at least 1 hour to do so. The dealership was great till Marshall took over now it is a disaster, everyone following processes with no care for the individual, the staff are good.
An excellent dealer, service and MOT carried out perfectly.
The service was carried out efficiently, without trying to force me into extra, hard to justify work (as I've experienced elsewhere).
Very convenient because its near to my workplace. But the staff not really welcoming because they won't offer you a drinks, unlike in Bmw Reading staff there they constantly asking...
Again its purely down to the dealings with Darren
I arrived at the showroom at 8.00am for MOT and warranty check and was promised my car will be teady at 3.00pm No body rang by 2.30pm and I got the back to showroom at 3 and was told car has been washed but the MOT will be an other hour.
The experience is first class always made to feel special
Good service kept to time updated on tyre condition
I would have liked to use the BMW collect car service but this was not possible as there was a fault showing on the car and the driver providing the service was not insured if there was a fault. But the fault was only a trivial parking light issue!
No waiting when I dropped the car off, informative health check video, Katie kept me up to date with texts and calls.
As outlined above about valeting.
Everything went very well, no complaints.
When I tried to deliver my car for MOT and service, there was absolutely no where safe to park it. The whole yard was double parked already. Customers were arriving behind me and they too had the same problem. It was appauling.
I did have to wait quite a while to get my car back but this was due to a technical issue that they sorted while I waited
Pleasant and professional but also friendly staff.
Service was very good, Kept me informed and had continuous conversations. Guys were happy to swap my number plate over with the normal one in the car already to pass the MOT.
Given no problems
The car was booked in for one day for a service, MOT, front & rear brakes. I received a call in the day with quotations which I approved. Later another call informing me that the car would not be ready until the following day - very inconvenient!
Chris Wright kept us fully informed of the problem and dealt with it extremely quickly and efficiently. My car was returned to me back to its normal self and clean too!
Everything completed as promised.
Overall everything fine. One slight niggle was comparing the results of the movie car check with the printed results - slightly different and the movie was very quick - did not record the tyres depth across the width - all too fast to view properly.
Great service experience, enjoyed the video update
Darren kept me up to date with my order, no pressured sales environment, took time to explain finance options.
I turned up on the day car was supposed to be given in for new exhausts fitted only to be told that the part arrived damaged and would need to come back the next day. Waste of my time and journey.
Service was good but Marshall's completely messed my booking up, then they said it was my fault and didn't apologise even though I proved they had made a mistake. Disappointing customer service.
Very easy to deal with and friendly.
Katie Tyrell was exceptional in her professionalism & customer care. She went over and above the call of duty to make sure that my needs as a BMW customer were met. I have not seen such commitment & she deserves to be commended.
Very easy to book and lovely welcome
The car was returned with a chipped windscreen & we've contacted the dealer 3 times & still haven't had any response after being told that someone would call. The chip is in a place that could fail the MOT, which is due in April.
very relaxed atmosphere
The business manager Josh and Rhys were excellent. My experience with the service department has also been first class.
Despite giving me the wrong day to turn up (and parts had not arrived, resulting in a wasted journey) I am happy they have resolved my issue.
Efficinet and effective and lovely people to deal with. Particularly James Southgate and Katie
MOT booked and carried out efficiently.
Great service advisor,and repairs performed promptly and correctly
The car was fixed as I had asked with no problems.
Listen to what you tell them and go beyond what they have to do.
No issues with the service itself.
Not only did it take 9 hours but on return of my vehicle it had had the factory settings restored. No one alerted me to this possibility and it was irritating to have to reset everything.
Excellent service from the account executive throughout the process
My car was sourced and delivered quickly. Handover was done smoothly ........car was gleaming in the delivery bay on collection day. I would like to highly commend Josh West and Dan Sallows for all their help.
Would have been 5 stars but for the extended wait for delivery (about a month !)
Consistent good service
Like I previously mentioned, my whole experience was so enjoyable. From the day I went looking at the car, to the day I picked it up I do not have a single fault or bad word to say.
Friendly and helpful staff. Spent time going over the options and vehicle choices.
Dan Sallows was great!
Overall happy with everything that I have received from BMW
Fantastic service from everyone, a very good experience, very good and happy I got a car from them
Fred was amazing i.e. the complete professional in every respect.
Exceptional customer service
car was handed over to me okay it only had half tank of petrol but I suppose that is all that you do these days
BMW Hampshire is fantastic, great advice, and help, and made the whole experience an enjoyable one. I have used BMW Hampshire now for my last two BMW's and they just get better.
BMW were pushing specific promotions which, if they matched your needs or preferences, were attractive. We did have to push back on some aspects in order to get a vehicle with which we are satisfied. Overall, the sales exec did a good job for us.
Simply put, Rhys White and Josh at Marshall's went out of their way to ensure customer service was first class. They responded to all my questions promptly, and into the evening, and put together a great deal. I'm very happy.
Very satisfied with the service and delivery of my new car.
Car properly prepared and on time. Relatively quick and painless completion of paperwork.
As stated above. Delivered on time and was ready to go when I got there
Paul Edwards and the whole team were so professional
As always well looked after.
I have been a customer for 35 years and have always had good service
Good service. Busy period so understandable some slow responses.
Second time I've used Marshall they are excellent
As mentioned great ordering process disappointed with the scratch on the car when taking delivery in the show room
customer care excellent
Both the Sales team and the Business Managers were all excellent.