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ABOUT Marshall HAMPSHIRE

Find out more about what we do and our team.

Explore the dealership

Welcome To Marshall Hampshire.

As well as providing the finest quality approved used and new vehicles (including Motability) for BMW, we are totally committed to our customers, aiming to provide an unrivalled level of care and attention.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Appointment promptly carried out and details clearly explained.

Service

The issue was resolved

Service

serviced rapidly and car cleaned

Service

Very satisfied with the team - in terms of Jamie Southgate and Jamie Steele, I like the way they have kept the spirit of providing a good service but supported with a great team

Service

Given paperwork with different customer's name and reg number, otherwise would have been completely satisfied. Professional and informative service staff

Service

The system of personalised service staff meant I waited a long time to be served when I picked up my car because the service adviser assigned to me was dealing with a difficult problem. No other staff came to see why I was waiting or offered to help

Service

All of my issues have been properly dealt with.

Service

good

Service

Unexpected high cost of service. So soon after last service

Service

Incorrect service rest - needs to be redone.I asked about the lacquer seriously coming away on my alloy - have heard nothing back.It was also booked into have a repair - repair it completed, apparently they needed 3 days not 1!

Service

All very good, but the wait for a driver to take me home was over an hour so not quite full marks.

Service

always do a good job

Service

I was completely satisfied because Marshall Hampshire were very accommodating with every aspect of the visit. As always the work was carried out to the highest standard with care and attention.

Service

Fully satisfied with the work done with my car and Katie is brilliant

Service

Very friendly service

Service

Faultless; courteous; timely; efficient

Service

Katie offers excellent customer service and meets my expectations of a BMW dealership

Service

Marshall provided a very quick response (next day) to repair a broken coil spring and recognising although the car was just out of warranty, completed the repair without charge. They also completed a pre-booked service due at a later date on the day.

Service

Adviser Katie Ryalls was very efficient and polite, and called me promptly to advise me of the situation with servicing costs and when my car was ready to collect. This was much better customer service than I usually receive from Marshalls

Service

Only slight negative was the uncertainty of when my car was ready - there was complexity with software updates.

Service

Some delays between Marshall Hampshire and BMW UK to agree replacement of iDrive under warrenty. This meant a lack of communication with me for a day or two while Marshall waited for the go ahead for the work. Not really the fault of Marshall's.

Service

Great service

Service

Having had fairly less than average service experiences at Cooper Reading BMW, I was delighted by the service I received at Marshall. When I am looking to replace my BMW they will be my first choice of dealership.

Service

It feels like they can read my mind and know exactly how i want things done.

Service

Couldn't fault the service; kept informed of findings and progress

Service

Everything dealt with very efficiently - updated regularly on status of service. Service video was very useful to see

Service

Excellent attention, service and presentation of the vehicle

Service

Friendly and efficient but water streaks left on the car after the wash and then my car was parked under trees. When I collected it, it was covered in sap droplets. I’m sure this is only an issue in hot weather but it did spoil the effort of washing.

Service

very satisfied

Service

Jamie Southgate is knowledgeable and experienced, always reassuring and explains issues thoroughly. My car is always well looked after.

Service

Greeted with a friendly smile from the lady behind the desk. She said she would find me someone who was free. We had a quick chat about my line of work while I waited. Free coffee was given also ????

Service

Excellent personal service thanks

Service

Everything was as it should be, phone calls, text reminders, car ready alert, all carried out with politeness

Service

Good experience at Marshalls

Service

Friendly staff comfortable waiting area with refreshments available

Service

Very obliging helpful

Service

Quality of service excellent. Problem not resolved though (small warranty issue) - no fault found but checked as soon as I got home and issues remains. Immediately booked in again.

Service

Everything happened as and when it was supposed to do...People manage logistics and activities really well - I see good team work/people talk to each other..

Service

Everything they said they would do they did. They kept me informed of progress and told me if there were issues. They've had their moments in the past, but this was excellent.

Service

The service was completed in a timely manner and the other fault was fixed.

Service

The person conducting the reason for the visit was both pleasantly engaging and extremely good at explaining himself. That person was Richard Lambert-Gough

Service

Appointment was completed without fuss and bother, tea, biscuits and wifi on hand.

Service

You always do a fantastic job. So thank you.

Service

Did what they said when they said

Service

Had to wait 90 minutes to collect the car

Service

The service revealed a bulge in the rear offside tyre wall but failed to spot a bulge in the front offside tyre wall. The tyre size on the service report was 245/45/19 and I ordered tyres based on this. When the tyres were checked they were 245/40/19

Service

As usual, the transaction passed smoothly.

Sales

Rhys has sold me 2 cars now and very happy.

Sales

Can’t really fault the process from start to finish. Tom Jeans who I dealt with was a really nice guy. Very professional and kept me updated on timeline for new car and current one going back despite him being on holiday and training courses

Sales

Great experience - never had to wait long for anything, always offered a cuppa (very important!) and Rhys kept in contact with me during the process

Sales

Completely satisfied with the service I received and the consultation throughout the process.