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Excellent service from Gordon and Adam and competitively priced. They kept us informed throughout the whole servicing process.
Unfortunately we were sold a vehicle that had different options and specs to why we expected and had ordered. We had to engage their Head of Business to get it resolved.
Car repaired at short notice
Service on my last visit (brake service) was fine, but previous visits were dreadful. Slow service, poor service and wasted time. A written complaint to the Service Mgr got the response "An apology doesn't really cut it". No, but it would help.
The attention I received was excellent and the work was completed. However, I was disappointed to find that my trip computer values had been reset and I had lost all my connected drive functionality including RTTI.
Excellent personal service from Senior Technician Martyn Walsh, Jamie Southgate and Sophie Murray , Service adviser @Marshalls Hook
Car booked in for a SAT Nav update at 8am 24th Dec. Advised an hour later that the Parts System stated the USB with the s/ware was on site but in reality it wasn't. No explanation offered and no update was forthcoming later in the day as promised.
Got my car sorted out no problem with nice courtesy car while it was getting fixed
Work carried out on time.
Great service and excellent communication
Little communication; I had to chase for updates; dealer phone did not work has to stop by, had to chase for replacement vehicle, staff did not seem to know how even though they did it on previous repair just two weeks prior
See above. Asked for advice on replacing transmission oil and differential fluids at 60000 miles and what constitutes "BMW lifetimes fill". Nothing forthcoming - Marshall's Hook do not know what period "lifetime" relates to - warranty period?
They did their best to help get the problem solved.
Handled the issue well once I arrived to collect the car.
All over efficiency and slickness of operation , valeting and subsequent delivery of my vehicle.
Good service from the time of booking until completion
On 1st visit, informed my cruise control needed resetting - 2nd visit (after special machine had been got in to do the reset) was told bracket was loose and that was WHY it needed resetting. 3rd visit cancelled - no parts ordered. 4th TIME lucky....
Good communication. Made me feel valued. Specifically service manager Jamie was excellent. He was knowledgeable and resolved the problem efficiently and communicated well.
Our 118 Sport has required 2 new Clutches and Flywheels within 3 years and 20,000 miles. My husband drove 48,000 miles a year prior to retirement and never had a clutch replaced. There must be a build fault with this particular car.
Very easy to book the appointment and the work was done in the agreed time frame and my car was returned after having been cleaned inside and out. It was like collecting a new car.
no one updated on my car fix. They kept the car overnight after I chased but was promised it ready by 11:00 following morning. Arrived at 11:00 but had to wait until 1200, they said car was finishing off in valet. Car was clearly dirty in getting in.
Videos provide the knowledge and confidence in everything they do. Overall the experience cannot be beaten if I am honest.
An email from BMW offered a reduced cost service. I booked the service online trough the offer site, gave the reg and mileage. I was quoted around £200. When I got to Marshall's was told over £300 (but managed to get a discount). Not impressed.
Easy to book, and the service was carried out punctually. Only thing missing was the video from the technician....
When I arrived there was service appointment even though I had booked it directly myself. I was told it could not be done and I needed to rebook. I was extremely irritated. Fortunately one of the guys picked it up, and sorted it after I complained.
The service I had on my car was fine but the customer service from the advisory staff was poor and on some questions non existant.
Work completed as discussed, it wasn't required but got offered a loan car or a lift home/ to work.
I'm not really any better off, but they did try to sort out my issue and I cannot fault the staff
That's my experience!
My car didn't arrive when expected so I was given a courtesy car off the demo range which allowed me to try out the new car in advance of pick up. Was kept up to date all the way on progress with my finance and arrival of car
Great guys, I deal with Darren and some input from Josh, this time also helped by Paul, who was very good helping my wife understand the features on her new X5
Darren provided a top service and made the transaction very simple
Tom Faulkner my sales executive went the extra mile to get me the car I wanted making my budget fit and was sensitive to my needs. His knowledge of the car was outstanding and the experience from test drive to pick up was exciting.
Rhys White was fantastic and an ambassador for BMW!
Knowledgeable and polite staff who know their cars!
love the showroom big 'reveal'. Very special, my wife loved it too with her car.
Excellent service, very friendly and professional
After a very poor experience in 2017/2018 I was completely delighted in how Rhys White handles my purchase. Considering the sheer number of issues I'd previously experienced I did expect either the General or Sales Manager to introduce themselves
It was an easy process and Ferdi made the process run a lot smoother.
Fantastic service from dealership and amazing car. Paul was fantastic and made my purchase really enjoyable
Terry and Mark really did make the experience perfect. Exemplary service - especially as our children were with us most of the time. Nothing was too much trouble.