Loading...

ABOUT Marshall HAMPSHIRE

Find out more about what we do and our team.

Explore the dealership

Welcome To Marshall Hampshire.

As well as providing the finest quality approved used and new vehicles (including Motability) for BMW, we are totally committed to our customers, aiming to provide an unrivalled level of care and attention.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Paul Edwards

Sales Executive & Motability Specialist

Tom Jeans

Sales Executive & Motability Specialist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Great service experience, enjoyed the video update

Service

I turned up on the day car was supposed to be given in for new exhausts fitted only to be told that the part arrived damaged and would need to come back the next day. Waste of my time and journey.

Service

Service was good but Marshall's completely messed my booking up, then they said it was my fault and didn't apologise even though I proved they had made a mistake. Disappointing customer service.

Service

Very easy to deal with and friendly.

Service

Very easy to book and lovely welcome

Service

Katie Tyrell was exceptional in her professionalism & customer care. She went over and above the call of duty to make sure that my needs as a BMW customer were met. I have not seen such commitment & she deserves to be commended.

Service

The car was returned with a chipped windscreen & we've contacted the dealer 3 times & still haven't had any response after being told that someone would call. The chip is in a place that could fail the MOT, which is due in April.

Service

The business manager Josh and Rhys were excellent. My experience with the service department has also been first class.

Service

very relaxed atmosphere

Service

Despite giving me the wrong day to turn up (and parts had not arrived, resulting in a wasted journey) I am happy they have resolved my issue.

Service

MOT booked and carried out efficiently.

Service

Great service advisor,and repairs performed promptly and correctly

Service

Efficinet and effective and lovely people to deal with. Particularly James Southgate and Katie

Service

The car was fixed as I had asked with no problems.

Service

Dire

Service

Not only did it take 9 hours but on return of my vehicle it had had the factory settings restored. No one alerted me to this possibility and it was irritating to have to reset everything.

Service

No issues with the service itself.

Service

Listen to what you tell them and go beyond what they have to do.

Service

Problem sorted without delay.

Service

Chris Wright (Service Advisor) very helpful and assisted but overall appears to be a large impersonal operation now at Marshall

Service

Marshall's in Hampshire have always provided me with first rate service, most of my dealings have been with Katie the Retention Manager and as always the friendly service is excellent.

Service

It was as expected.

Service

Provided with inspection video at 2:00 pm, did not hear anything for nearly 3 hours, called service dept. They apoligised for not calling blaming it on 'the system not sending an alert when the service was completed'. )Brake fluid & aircon service.)

Service

Marshall have looked after me and most of my BMW's. They are very professional, disabled friendly, very accommodating - nothing is too much trouble and they make me feel a valued customer each and every time, irrespective of the level of spend.

Service

no issues at all - Thought the video was a little useless as it does only show checking tires but other than that no issues at all

Service

All staff members were helpful and pleasant, and clearly in possession of detailed knowledge of the (complicated) range of models and specifications. Our personal salesman -- Tim Colenutt -- became a valued adviser.

Service

Helpful and great service

Service

Same as above.

Service

From booking in to collection, everyone is professional, courteous and welcoming

Service

I don't like the faceless iPAD checkin. I asked two days before how long the service would take. Was told 2 to 3 hours. So I went back to collect the car after 3 hours to be told it hadn't been started yet. I had to come back later.

Service

Accepted urgent booking then rescheduled 2 weeks later as they couldn't service the appointment. Once scheduled all was good.

Service

Professional service

Service

excellent service from Mr Southgate

Service

Had to wait to collect my car, car was not ready and even though they said it had been cleaned it hadn't been

Service

Very accommodating.

Service

Good feedback

Service

Katie was just brilliant! She was friendly and also very knowledgable. Although the service took longer than initially agreed, they kept me updated.

Service

Marshall Exceed expectations, nothing is ever a problem for them. Car serviced and washed with a particular mention for my service contact Jamie Southgate who manages all the details and always keeps me informed as to what's happening with the car

Service

Marshalls in Hook are very professional definitely on top of their game.I trust and have every faith in the Service Department team which is managed by Jamie Southgate who is extremely helpful always puts the customer first. His knowledge reassuring

Service

Receptionists did not greet me. When I interrupted their conversation to say I was there for a car service they just waved me away to the desks where the service staff were sitting without much interest. you have not left anough characters to give

Service

Discourtious staff, and a broken part on my car and no resolution

Service

Excellent service from Jamie and Katie

Service

The only person in this organisation that helped me resolve a two year long issue was Chris Wright and quite frankly he deserves to be working for a much better organisation.

Service

The level of support is excellent

Service

Could not believe the cost of replacing the indicator light contained in the wing Mirror , quoted £150

Service

Friendly, efficient service and great communication throughout the process.

Service

Faults still not fixed despite numerous visits to garage!

Service

It was ok , but I was put under pressure to do extra work. I don't like up selling

Service

Paid money... picked car up. went home. Hardly Apple Store or customer service quality...

Service

Everything I asked for was done without delay by diligent staff and cost was sensible.

Service

Happy with the level of service received, i have noticed that during valeting part of the trim under the passenger seat has been snapped, however haven't deducted points as haven't raised this with the branch.

Service

Would have been nice to have been offered a lift as a car was not available.

Service

Parts were delayed and took longer, updates were poor.

Service

Service was done fine, I just found the customer service poor, staff dont make you feel valued, they do the minimum.

Service

Quality of service

Service

Service and MOT completed in a timely fashion and I was kept informed about progress.

Service

I was attended to promptly on the day by Katie and I was charged what I considered to be reasonable price for the work (included complimentary exterior wash and internal vacuum).

Service

Job was quick and fully online with the quote provided. No unpleasant surprises

Service

My car had an unusual problem and the technician went to quite a lot of trouble to establish the cause and then rectify it

Service

The problem was not fixed.

Service

Very - extremely organised - particularly compared to others.

Service

All required work completed.

Service

Satisfied - time to get an appointment could be quicker

Service

Everything was carried out without fuss

Service

My problems were largely with BMW rather than dealer who tried hard to get the situation resolved.

Service

Good service. Busy period so understandable some slow responses.

Sales

Second time I've used Marshall they are excellent

Sales

As mentioned great ordering process disappointed with the scratch on the car when taking delivery in the show room

Sales

customer care excellent

Sales

Both the Sales team and the Business Managers were all excellent.

Sales

Paul was great, worked really hard to get us what we wanted, even when it wasn't easy. Did not like the way his boss came at the last minute and pressured me into giving a 5 on this survey. This felt horrible, although Paul deserves a 5.

Sales

The centre is very clean and tidy. With comfortable seating and very nice coffee! It's also nice be surrounded by beautiful vehicles!

Sales

As above in question 1. Cannot praise my experiance with BMW Hampshire and Darren enough. I used to own a Mercedes and their customer service has become extremely poor.

Sales

Very helpful with the purchase of a new car in a very difficult situation.

Sales

Fantastic service

Sales

All the staff were friendly, courteous and helpful.. The showroom was clean, bright and comfortable and I was made to feel very welcome. The salesman was very knowledgeable and listened carefully to my requirements.

Sales

As stated above Darren was a pleasure to deal with, listening to all our requirements and providing us with a great deal

Sales

Rhys done an excellent job

Sales

The salesman was fully informed about the product, was able to answer all my questions, made some good suggestions, and was at pains to illustrate the cost implications of various proposals and ideas.

Sales

Customer service was excellent throughout. The car was delivered faster than anticipated.

Sales

Paul Edwards was just the best. Left no stone unturned.

Sales

As above, the service from Paul Edwards was on point, I was extremely satisfied with the customer service provided.