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As well as providing the finest quality approved used and new vehicles (including Motability) for BMW, we are totally committed to our customers, aiming to provide an unrivalled level of care and attention.
Great service experience, enjoyed the video update
I turned up on the day car was supposed to be given in for new exhausts fitted only to be told that the part arrived damaged and would need to come back the next day. Waste of my time and journey.
Service was good but Marshall's completely messed my booking up, then they said it was my fault and didn't apologise even though I proved they had made a mistake. Disappointing customer service.
Very easy to deal with and friendly.
Very easy to book and lovely welcome
Katie Tyrell was exceptional in her professionalism & customer care. She went over and above the call of duty to make sure that my needs as a BMW customer were met. I have not seen such commitment & she deserves to be commended.
The car was returned with a chipped windscreen & we've contacted the dealer 3 times & still haven't had any response after being told that someone would call. The chip is in a place that could fail the MOT, which is due in April.
The business manager Josh and Rhys were excellent. My experience with the service department has also been first class.
very relaxed atmosphere
Despite giving me the wrong day to turn up (and parts had not arrived, resulting in a wasted journey) I am happy they have resolved my issue.
MOT booked and carried out efficiently.
Great service advisor,and repairs performed promptly and correctly
Efficinet and effective and lovely people to deal with. Particularly James Southgate and Katie
The car was fixed as I had asked with no problems.
Not only did it take 9 hours but on return of my vehicle it had had the factory settings restored. No one alerted me to this possibility and it was irritating to have to reset everything.
No issues with the service itself.
Listen to what you tell them and go beyond what they have to do.
Problem sorted without delay.
Chris Wright (Service Advisor) very helpful and assisted but overall appears to be a large impersonal operation now at Marshall
Marshall's in Hampshire have always provided me with first rate service, most of my dealings have been with Katie the Retention Manager and as always the friendly service is excellent.
It was as expected.
Provided with inspection video at 2:00 pm, did not hear anything for nearly 3 hours, called service dept. They apoligised for not calling blaming it on 'the system not sending an alert when the service was completed'. )Brake fluid & aircon service.)
Marshall have looked after me and most of my BMW's. They are very professional, disabled friendly, very accommodating - nothing is too much trouble and they make me feel a valued customer each and every time, irrespective of the level of spend.
no issues at all - Thought the video was a little useless as it does only show checking tires but other than that no issues at all
All staff members were helpful and pleasant, and clearly in possession of detailed knowledge of the (complicated) range of models and specifications. Our personal salesman -- Tim Colenutt -- became a valued adviser.
Helpful and great service
Same as above.
From booking in to collection, everyone is professional, courteous and welcoming
I don't like the faceless iPAD checkin. I asked two days before how long the service would take. Was told 2 to 3 hours. So I went back to collect the car after 3 hours to be told it hadn't been started yet. I had to come back later.
Accepted urgent booking then rescheduled 2 weeks later as they couldn't service the appointment. Once scheduled all was good.
excellent service from Mr Southgate
Had to wait to collect my car, car was not ready and even though they said it had been cleaned it hadn't been
Katie was just brilliant! She was friendly and also very knowledgable. Although the service took longer than initially agreed, they kept me updated.
Marshall Exceed expectations, nothing is ever a problem for them. Car serviced and washed with a particular mention for my service contact Jamie Southgate who manages all the details and always keeps me informed as to what's happening with the car
Marshalls in Hook are very professional definitely on top of their game.I trust and have every faith in the Service Department team which is managed by Jamie Southgate who is extremely helpful always puts the customer first. His knowledge reassuring
Receptionists did not greet me. When I interrupted their conversation to say I was there for a car service they just waved me away to the desks where the service staff were sitting without much interest. you have not left anough characters to give
Discourtious staff, and a broken part on my car and no resolution
Excellent service from Jamie and Katie
The only person in this organisation that helped me resolve a two year long issue was Chris Wright and quite frankly he deserves to be working for a much better organisation.
The level of support is excellent
Could not believe the cost of replacing the indicator light contained in the wing Mirror , quoted £150
Friendly, efficient service and great communication throughout the process.
Faults still not fixed despite numerous visits to garage!
It was ok , but I was put under pressure to do extra work. I don't like up selling
Paid money... picked car up. went home. Hardly Apple Store or customer service quality...
Everything I asked for was done without delay by diligent staff and cost was sensible.
Happy with the level of service received, i have noticed that during valeting part of the trim under the passenger seat has been snapped, however haven't deducted points as haven't raised this with the branch.
Would have been nice to have been offered a lift as a car was not available.
Parts were delayed and took longer, updates were poor.
Service was done fine, I just found the customer service poor, staff dont make you feel valued, they do the minimum.
Quality of service
Service and MOT completed in a timely fashion and I was kept informed about progress.
I was attended to promptly on the day by Katie and I was charged what I considered to be reasonable price for the work (included complimentary exterior wash and internal vacuum).
Job was quick and fully online with the quote provided. No unpleasant surprises
My car had an unusual problem and the technician went to quite a lot of trouble to establish the cause and then rectify it
The problem was not fixed.
Very - extremely organised - particularly compared to others.
All required work completed.
Satisfied - time to get an appointment could be quicker
Everything was carried out without fuss
My problems were largely with BMW rather than dealer who tried hard to get the situation resolved.
Good service. Busy period so understandable some slow responses.
Second time I've used Marshall they are excellent
As mentioned great ordering process disappointed with the scratch on the car when taking delivery in the show room
customer care excellent
Both the Sales team and the Business Managers were all excellent.
Paul was great, worked really hard to get us what we wanted, even when it wasn't easy. Did not like the way his boss came at the last minute and pressured me into giving a 5 on this survey. This felt horrible, although Paul deserves a 5.
The centre is very clean and tidy. With comfortable seating and very nice coffee! It's also nice be surrounded by beautiful vehicles!
As above in question 1. Cannot praise my experiance with BMW Hampshire and Darren enough. I used to own a Mercedes and their customer service has become extremely poor.
Very helpful with the purchase of a new car in a very difficult situation.
All the staff were friendly, courteous and helpful.. The showroom was clean, bright and comfortable and I was made to feel very welcome. The salesman was very knowledgeable and listened carefully to my requirements.
As stated above Darren was a pleasure to deal with, listening to all our requirements and providing us with a great deal
Rhys done an excellent job
The salesman was fully informed about the product, was able to answer all my questions, made some good suggestions, and was at pains to illustrate the cost implications of various proposals and ideas.
Customer service was excellent throughout. The car was delivered faster than anticipated.
Paul Edwards was just the best. Left no stone unturned.
As above, the service from Paul Edwards was on point, I was extremely satisfied with the customer service provided.