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As well as providing the finest quality approved used and new vehicles (including Motability) for BMW, we are totally committed to our customers, aiming to provide an unrivalled level of care and attention.
Service was done fine, I just found the customer service poor, staff dont make you feel valued, they do the minimum.
Quality of service
Service and MOT completed in a timely fashion and I was kept informed about progress.
I was attended to promptly on the day by Katie and I was charged what I considered to be reasonable price for the work (included complimentary exterior wash and internal vacuum).
Job was quick and fully online with the quote provided. No unpleasant surprises
My car had an unusual problem and the technician went to quite a lot of trouble to establish the cause and then rectify it
Very - extremely organised - particularly compared to others.
The problem was not fixed.
All required work completed.
Everything was carried out without fuss
Satisfied - time to get an appointment could be quicker
My problems were largely with BMW rather than dealer who tried hard to get the situation resolved.
At the last X3 sevice I requested additional work. The air conditioning did not get recharged because the workshop equipment did not work. A recurring reversing light fault was not resolved. An outstanding recall on the fuel cap was not resolved.
Again they bend over backwards to help me resolve any issue jamie SteeleJamie and Gordon ??
They were very patient with me and being an elderly lady I don't always get that understanding and assistance
They put the winter wheels in the wrong place on the vehicle and did not reset the service data on the car, thankfully the resolved the issue hence 3 stars! Managers were great.
I hadn't book a lift back but I still got one after as I had hurt my back the day before. The team didn't try and push a wheel alignment and gave impartial advice which pleased me.
Im satisfied with Marshalls and the way they work. Ive rated them 5 star. However this is the second time that the wheel swap has been delayed because of a puncture discovered when fitting. It makes sense to check for punctured before storage.
The staff member who handled our problem was excellent - Hesh ValuJust very disappointed such a new car should have to go to the garage with a software fault
The attitude of the service team makes you feel comfortable to ask anything at all and feel confident that they will not fob you off but try to help where possible
All straight forward and a like for like replacement.
OUTSTANDING CUSTOMER SERVICE
Problem with Connecteddrive resolved promptly
Deal th with all issues well, gave realistic advice.
Service completed as planned with Car collected and returned as promised.
On this occasion we did not receive a reminder that the car had not been serviced for a year, nor were we reminded that an MOT certificate was required before we renew our licence. This service I think is normally provided from an area centre.
you had the car for 2 days and I had to chase on the second day for feedback as to whether there was a fault and you didnt look at it early enough to call me and then sort the fault. I now have to do again in 4 weeks when a courtesy car is available
Service reception advisor is very good and offers great customer service. Though I did have cause to phone after collecting my vehicle, as my dash cam had been unplugged and was pointing into the sky.
Professional service. Fully informed of the work being carried out.
Very efficient and kept me informed of the progress.
Seamless as always
See above. Clear communication from Hesh and the technician of my choice (who I have known for many years).
Work completed early and entirely to my satisfaction.
The repair to my car took a long time, however it was returned in perfect condition
Service was completed on time and to my satisfaction
I have given this answers because the experience is great, its not just a case of turn up give keys and walk away, its turn up good morning Mr Newland, how are you etc etc then we discuss the car, once car is complete they take time to explain
Always been well looked after
Hesh and the team are always accommodating, offering me drinks while I wait and just generally all round good service.
It was not their fault that the part was incorrect I assume but knowing what I booked it in for why do they requisition the part the same day? Top price for not top price service.
Car was delivered back as I would Expect
I bought my 420d Grand Coupe a year ago; this was it's 1st service. Delighted with the walkaround video when it was up on the ramps. Efficient service, returned ahead of time and spotlessly valeted too!
I would have no hesitation in recommending Marshall Hampshire. The work was completed within the suggested timescale and the car was returned to me in an immaculate condition.
Marshal BMW made getting my car serviced very straight forward. I hadn't realised I would need to book a loan car but they were able to find me a lift to work at short notice which was appreciated. I have more to write but no space. Why limit to 250?
Excellent support with full communication at all times
Centre was keen to recommend tyres from "safety check" but did not check tyre pressures. These are showing as 9psi under inflated at the front.
Service staff very helpful, quick service, and reasonable price
Service sale person, gave a good service
No issues with the service, as usual the video informed me of items that needed to be taken care of.
The service was efficient and all sorted in time.
Waiting while my vehicle was serviced was made pleasant by the comfortable seating, availablity of refreshments and access to WiFi apart from the ability to peruse the new BMWs
Resolved, as far as they could at the time, my outstanding issues with the car.
Things can always improve.
There is a lack of communication between parties leading to a disjointed service
Well informed of services and issues when they occurred.
Service manager Jamie gave special insite into the service and attention to detail 100% happy with service long time
They turned my wife's car around quicker than they forecast.
The Retention Manager, Katie Ryalls was excellent, very informative and assisted me with other queries without hesitation.
Keprb us informed by email, text, phone and a video.
From when I walked into the dealership I was well looked after. Everyone was efficient and polite. The dealership itself had WiFi so I could work whilst I waited. I was very pleased when I received my car back, looking all clean and shiny
Excellent service from Jamie Southgate as always. He always goes the extra mile??
Great customer service fitting my car in at the last minute
Not kept waiting, dealt with very promptly. Car was kept overnight and I was informed that 'overnighters' are dealt with first thing next day. So surprised and pleased to have the car ready by 11.00 am.
Very friendly, helpful and go out of way to make it easy
Good contact made by service reception and kept up to date, only let down by late delivery/return of car to place of work
Car serviced and returned cleaned
The work was done on time, to. High standard with a professional and courteous service adviser who explained the outcome of the service visit and was very pleasant to talk to.
Timely service completed to a schedule that I chose at a very attractive price point.
Car was late being returned so I had to cancel a following appointment
Fixed the problem. Excellent service
Jamie Southgate provides an outstanding service.
Marshalls have always been the best car service dealer I have had the pleasure to use. Jamie's team are all superb.
The fault was fixed & I was looked after well by all staff
My car was dropped the evening before. When I collected at 6pm the following day it had not been washed/vaccumed, despite the tick on the paperwork. Ad Blue was required and was not added as there was no stock for us to buy.
Pretty good service but I rarely feel it is genuine and fear being ripped off as I always have to negotiate a sizeable discount
very good customer service, Jamie Southgate
Rhys done an excellent job
The salesman was fully informed about the product, was able to answer all my questions, made some good suggestions, and was at pains to illustrate the cost implications of various proposals and ideas.
Paul Edwards was just the best. Left no stone unturned.
Customer service was excellent throughout. The car was delivered faster than anticipated.
As above, the service from Paul Edwards was on point, I was extremely satisfied with the customer service provided.
Great customer service keeping me fully updated on progress
ferdi the sales executive was excellent with any questions i needed answering and i had a smooth sale and was satisfied with the time taken & delivery service provided.
Always great going to Marshalls. No problems.
Car was delivered on time, salesman Ferdi was very friendly and helpful and the car was just as I was hoping it would be
Again sakes arts brilliant bug let down by germany
Completed the whole sale by email/telephone - really easy
Excellent advice and service through great co operation with mobility dealer order on my car
Darren was excellent in all aspects of my purchase I cant thank him enough.
The dealership was supportive and understanding during this frustrating period.
Darren savill explained every aspect of my new car, and took me through step by step on how to use everything, he answered every question I had with knowledge and expertise
Simon managed to find the exact car I was looking for, I know this was a challenge and I appreciate my expectations are always high! The delivery was great, the experience is very special, everything was explained to me and the car looked spectacular
Far too many emails and fuss. Wrong number plate issued. The handover meeting involved excessive use of my Christian name - I dislike it being used by someone 40 years younger and whom I don't really know and involved excessive number of signatures.
As Ive alreafy said Darren was amazing and couldnt have done anything better.
As stated previously, really excellent service.We were kept fully informed re the progress of our car & it was ready when we expected it to be.