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Very satisfied and again a willingness to help with any problems.
The service was completed on time
I achieved what I set out to accomplish.
have not had the car looked at yet
Very friendly and personable - I hope BMW do not become too corporate in their style. I only come here because of the people
They did everything that I asked for in a very professional way.
It met all my expectations
Very detailed video reporting
Completed on time
Very good customer service. I was kept up to date with progress and the car was returned to me looking very clean. I would have preferred a courtesy car, but the pick up and return service comes a close second.
Sales guy was polite, friendly, genuinely seemed to care. could do with a bit more knowledge though issues with scratches on pick up - some identified some not. Problems getting hold of service department when issue came up a week into ownership
I am pretty happy with the overall service. When I left BMW Marshall I forgot my MOT certificate and I called to ask if the certificate can be mailed to me, I am happy to pay for the service. I never got it which is a bit disappointing.
The process was not without its problems (for me!) but I felt I received helpful and sympathetic treatment - at a fair price
Adam in the service department was great. He kept me updated and and was very informative.
I was very pleased with the service provided, very professional
Initially was booked in a few weeks earlier and the team caught the fact that the service was not due for a while and rescheduled for me; allowed me a few thousand miles extra rather than just doing the Service
Everything was entirely satisfactory, except I had asked Adam Hayes to ensure the INSIDE of the windows was cleaned along with the interior. That was not done.
I run a business and if I treated my customers the way this dealership did I wouldn't have many left. The customer service rep was obviously under pressure and it showed. My wife was picking up a new mini the same day and that wasn't ready. Poor.
The job was completed quickly and my car was valeted
The faulty cruise control (failure to brake down hill on exceeding the set speed) had mysteriously corrected itself. While in Marshalls service department, a faulty battery was detected and replaced without delay.
I had problems making contact with the dealer via the website (both contact message and live chat). When I phoned, I spoke to someone hundreds of miles away who knew nothing about the dealer. I was offered an *all-day* appointment to check two tyres.
Marshall's are always enthusiastic and want to help, and I feel welcome at the dealership. Work is done promptly, competently and charges are very reasonable.
'Nobody is perfect'.
Booking availability is not good enough. Have to wait very long to book my car in, even for a warranty repair. The curtesy car was poor, I felt ashamed to drive that curtesy car. However, the service and repair jobs were done as expected.
Whilst all staff are very courteous and efficient I was not advised that the software update would set my car settings back to the default and I had to make a return visit to get my phone paired. Only the technician knew what the issue was.
Would have been completely satisfied if the issue above had no occurred.
As previously stated above also when I went for a test drive with the service manager he cruised to the roundabouts never stopping and informed me I was using cheap fuel I've never heard such a load of codswallop in my life.
Again, always courteous staff to help me, even when I get it wrong !!
100% of requested work plus full check.
Professional from start to finish
Took weeks to get car booked in to the pint where I was unable to drive it for 2 weeks as I would have hit the limit on mile for the run in service!
Did everything expected
Sophie Murray kept me updated while I waited in the showroom, she was helpful when I had a question and everything was completed in the time promised.
As said before a very good service.
Pleased with everything!
Quick come to support.
Because I had the customer service, pricepoint, courtesy car and complete explanation what my service was for and why its needed.
I bought a BMW and have it serviced at Marshalls for the experience but recent service levels in customer care have felt non-premium
Always got the impression Marshall's think they are too good for their customers. Unless you're buying a brand new car every 6 months, not interested. Not first time I've come across this behaviour at Marshall's in Hook.
Oil mark left on centre consul ( white leather)
Staff are always helpful - particularly Jamie Southgate who always takes time to come and say hello!
Mix up with booking time.
Due to the complete lack of customer service provided during my service/MOT I wont ever be using Marshall BMW again.
Jamie Southgate is brilliant - after a frustrating time trying to get anywhere with the call centre, I spoke to Jamie at Marshall directly, and he took care of everything. The service was carried out quickly and professionally.
Adam on the service desk was the only thing helpful in my experience.
Continually failed to meet promises
Timely pick-up, did what was asked.
It was well handled during booking the service and delivering the car for its service.
People were really friendly and were doing their best. But my problem wasn't solved. When I called back next day to say I still had the same issues and asked for a call back, it took 7.5 hours and three further calls from me to receive the call.
efficient, was kept informed and car was completed head of schedule
Brake pad renewal and car service treated as two separate visits. So car into garage on two occasions instead of one.
Kept waiting when collecting the car due to 'being unable to find it!' - and it also wasn't washed?? When I called to ask whether this service was still offered it was difficult to get through on phone - had to use the the 'sales' extension.
Still pending completion
Good communication and nice friendly relaxed and professional atmosphere
Paul Edwards was excellent. I initially investigated a purchase in March but a job change put it off. He was very understanding and remembered every detail of our conversation when I reconnected with him.
Darren and the team are great and can't do enough for me. I've now bought many BW's from them and will continue to do so. It's effortless and a pleasure.
Reasons : - car provided for Test Drive had restrictions, - no opportunity to examine interior/rear of car, - unaware rear seats did not fold down, - unfortunately the salesman dismissed mid-process, - too much pressure selling additional products.
Stop asking further questions
delivery and pick up a little later than expected and no big handover or anything
Initially communication was a little low but it was the end of the quarter so kind of understand
Customer service was exceptional and continues after the car has been delivered
Great customer service as ever from Darren Savill who is the best car salesman ever and we will always go back to him for our new cars. Nothing is too much trouble for Darren and buying a car is a really pleasant experience
The Sales lead Darren, was fantastic this is my second purchase from him directly as he is THE best salesman i have ever come across.
I was promised a video of the car when it arrived and did not get one
Overall relationship with sales person was excellent. The fact he called me back early on a Sunday evening to check I had everything showed complete dedication!
The brand and sales team. Very very satisfied.
Service has been excellent and I am now on my 3rd bmw
There a reason Mr Darren Savill has excelled for many years in a very tough industry great customer focus and a role model for anyone around him , Amazing
Was very quick tried get me the car as quick as possible
Professional, not pushy, knew the products extremely well
Prompt answers and quick processing of enquiry and sale
Our sales advisor was really friendly & made us feel at ease at all times
Rhys White was brilliant, I was kept regularly updated. He went out of his way to find a handover time which suited me after the car arrived while I was away on holiday. He met all my requests in the preparation of my car and dealer fitted extras.
Darren Savill looked after me very well, as always.
Efficient and smooth process
Great service from Darren Savill the salesman
Purchase went very smoothly. A person spent 2 hours with me going through car controls at delivery.
The delivery was spectacular, having my little girl pull down the cover sheet was priceless