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As well as providing the finest quality approved used and new vehicles (including Motability) for BMW, we are totally committed to our customers, aiming to provide an unrivalled level of care and attention.
Appointment promptly carried out and details clearly explained.
The issue was resolved
serviced rapidly and car cleaned
Very satisfied with the team - in terms of Jamie Southgate and Jamie Steele, I like the way they have kept the spirit of providing a good service but supported with a great team
Given paperwork with different customer's name and reg number, otherwise would have been completely satisfied. Professional and informative service staff
The system of personalised service staff meant I waited a long time to be served when I picked up my car because the service adviser assigned to me was dealing with a difficult problem. No other staff came to see why I was waiting or offered to help
All of my issues have been properly dealt with.
Unexpected high cost of service. So soon after last service
Incorrect service rest - needs to be redone.I asked about the lacquer seriously coming away on my alloy - have heard nothing back.It was also booked into have a repair - repair it completed, apparently they needed 3 days not 1!
All very good, but the wait for a driver to take me home was over an hour so not quite full marks.
always do a good job
I was completely satisfied because Marshall Hampshire were very accommodating with every aspect of the visit. As always the work was carried out to the highest standard with care and attention.
Fully satisfied with the work done with my car and Katie is brilliant
Very friendly service
Faultless; courteous; timely; efficient
Katie offers excellent customer service and meets my expectations of a BMW dealership
Marshall provided a very quick response (next day) to repair a broken coil spring and recognising although the car was just out of warranty, completed the repair without charge. They also completed a pre-booked service due at a later date on the day.
Adviser Katie Ryalls was very efficient and polite, and called me promptly to advise me of the situation with servicing costs and when my car was ready to collect. This was much better customer service than I usually receive from Marshalls
Only slight negative was the uncertainty of when my car was ready - there was complexity with software updates.
Some delays between Marshall Hampshire and BMW UK to agree replacement of iDrive under warrenty. This meant a lack of communication with me for a day or two while Marshall waited for the go ahead for the work. Not really the fault of Marshall's.
Having had fairly less than average service experiences at Cooper Reading BMW, I was delighted by the service I received at Marshall. When I am looking to replace my BMW they will be my first choice of dealership.
It feels like they can read my mind and know exactly how i want things done.
Couldn't fault the service; kept informed of findings and progress
Everything dealt with very efficiently - updated regularly on status of service. Service video was very useful to see
Excellent attention, service and presentation of the vehicle
Friendly and efficient but water streaks left on the car after the wash and then my car was parked under trees. When I collected it, it was covered in sap droplets. Im sure this is only an issue in hot weather but it did spoil the effort of washing.
Jamie Southgate is knowledgeable and experienced, always reassuring and explains issues thoroughly. My car is always well looked after.
Greeted with a friendly smile from the lady behind the desk. She said she would find me someone who was free. We had a quick chat about my line of work while I waited. Free coffee was given also ????
Excellent personal service thanks
Everything was as it should be, phone calls, text reminders, car ready alert, all carried out with politeness
Good experience at Marshalls
Friendly staff comfortable waiting area with refreshments available
Very obliging helpful
Quality of service excellent. Problem not resolved though (small warranty issue) - no fault found but checked as soon as I got home and issues remains. Immediately booked in again.
Everything happened as and when it was supposed to do...People manage logistics and activities really well - I see good team work/people talk to each other..
Everything they said they would do they did. They kept me informed of progress and told me if there were issues. They've had their moments in the past, but this was excellent.
The service was completed in a timely manner and the other fault was fixed.
The person conducting the reason for the visit was both pleasantly engaging and extremely good at explaining himself. That person was Richard Lambert-Gough
Appointment was completed without fuss and bother, tea, biscuits and wifi on hand.
You always do a fantastic job. So thank you.
Did what they said when they said
Had to wait 90 minutes to collect the car
The service revealed a bulge in the rear offside tyre wall but failed to spot a bulge in the front offside tyre wall. The tyre size on the service report was 245/45/19 and I ordered tyres based on this. When the tyres were checked they were 245/40/19
As usual, the transaction passed smoothly.
Rhys has sold me 2 cars now and very happy.
Cant really fault the process from start to finish. Tom Jeans who I dealt with was a really nice guy. Very professional and kept me updated on timeline for new car and current one going back despite him being on holiday and training courses
Great experience - never had to wait long for anything, always offered a cuppa (very important!) and Rhys kept in contact with me during the process
Completely satisfied with the service I received and the consultation throughout the process.