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ABOUT Marshall HAMPSHIRE

Find out more about what we do and our team.

Latest News & Events

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THE MARSHALL BMW UPGRADE EVENT.

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BMW on Motability. £500 cashback available until 31 March 2020.

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The BMW 5 Series.

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The BMW M4 Competition Coupé and Convertible.

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The BMW X Range. Lead without compromise.

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BMW Plug-In Hybrid Range.

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CHRISTMAS OPENING HOURS.

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BMW X3 & X4 M COMPETITION OFFER.

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BMW ON MOTABILITY.

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THE NEW BMW 1 SERIES LAUNCH.

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BMW AIR CONDITIONING REFRESH.

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69 PLATE SEPTEMBER SALES EVENT.

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BMW 3 SERIES LOYALTY OFFER.

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BMW X5 TECHNOLOGY PACKAGE OFFER.

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BMW 2 SERIES M SPORT PLUS PACKAGE OFFER.

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THE BMW i3: NOW AVAILABLE ON MOTABILITY.

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BMW ON THE MOTABILITY SCHEME.

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THE NEW BMW 3 SERIES AND Z4 LAUNCH.

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GIVE YOUR BMW A DETOX.

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THE NEW BMW ADVANCED CAR EYE 2.0

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BMW FLOATING HUB CAPS

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Introducing the new BMW X4

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BMWs Available For Immediate Delivery.

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BMW Help: Recalls

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BMW celebrates 10,000 BMW i3 sales in the UK.

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The New BMW X2

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Weekend Receptionist Vacancy

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Good news. We've lowered our brake servicing prices.

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The new BMW 5 Series Touring

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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How to get connected with BMW Connected Drive.

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YOUR PERFECT BMW COULDN’T BE CLOSER.

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Explore the dealership

Welcome To Marshall Hampshire.

As well as providing the finest quality approved used and new vehicles (including Motability) for BMW, we are totally committed to our customers, aiming to provide an unrivalled level of care and attention.

Meet the team

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Simon Bryan

Used Car Sales Manager

Josh West

Business Manager

Darren Savill

Senior Sales Executive

Ferdi Khan

Sales Executive & Motability Specialist

Rhys White

Sales Executive

Mark Garrett

Sales Executive

Tom Faulkner

Sales Executive

Chad Batty

Sales Executive

Paul Edwards

Sales Executive & Motability Specialist

Richard Lambert-Gough

Retention Specialist

Harry Burt

Digital Sales Executive & Motability Specialist

Shonel Daniel

Product Genius

Andy Ramsden

Aftersales Manager

Gordon Hanmore

Assistant Aftersales Manager

Stewart Ward

Warranty Manager

Jamie Southgate

Senior Service Advisor & Motability Specialist

Chris Wright

Service Advisor & Motability Specialist

Adam Hayes

Service Advisor

Emily Price

Receptionist

Jemma Barton

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Excellent service from Gordon and Adam and competitively priced. They kept us informed throughout the whole servicing process.

Service

Unfortunately we were sold a vehicle that had different options and specs to why we expected and had ordered. We had to engage their Head of Business to get it resolved.

Service

Car repaired at short notice

Service

As above

Service

Service on my last visit (brake service) was fine, but previous visits were dreadful. Slow service, poor service and wasted time. A written complaint to the Service Mgr got the response "An apology doesn't really cut it". No, but it would help.

Service

The attention I received was excellent and the work was completed. However, I was disappointed to find that my trip computer values had been reset and I had lost all my connected drive functionality including RTTI.

Service

Excellent personal service from Senior Technician Martyn Walsh, Jamie Southgate and Sophie Murray , Service adviser @Marshalls Hook

Service

Car booked in for a SAT Nav update at 8am 24th Dec. Advised an hour later that the Parts System stated the USB with the s/ware was on site but in reality it wasn't. No explanation offered and no update was forthcoming later in the day as promised.

Service

Got my car sorted out no problem with nice courtesy car while it was getting fixed

Service

Work carried out on time.

Service

Great service and excellent communication

Service

Little communication; I had to chase for updates; dealer phone did not work has to stop by, had to chase for replacement vehicle, staff did not seem to know how even though they did it on previous repair just two weeks prior

Service

See above. Asked for advice on replacing transmission oil and differential fluids at 60000 miles and what constitutes "BMW lifetimes fill". Nothing forthcoming - Marshall's Hook do not know what period "lifetime" relates to - warranty period?

Service

They did their best to help get the problem solved.

Service

Handled the issue well once I arrived to collect the car.

Service

All over efficiency and slickness of operation , valeting and subsequent delivery of my vehicle.

Service

Superb service.

Service

Good service from the time of booking until completion

Service

Great service.

Service

On 1st visit, informed my cruise control needed resetting - 2nd visit (after special machine had been got in to do the reset) was told bracket was loose and that was WHY it needed resetting. 3rd visit cancelled - no parts ordered. 4th TIME lucky....

Service

Good communication. Made me feel valued. Specifically service manager Jamie was excellent. He was knowledgeable and resolved the problem efficiently and communicated well.

Service

Our 118 Sport has required 2 new Clutches and Flywheels within 3 years and 20,000 miles. My husband drove 48,000 miles a year prior to retirement and never had a clutch replaced. There must be a build fault with this particular car.

Service

Very easy to book the appointment and the work was done in the agreed time frame and my car was returned after having been cleaned inside and out. It was like collecting a new car.

Service

no one updated on my car fix. They kept the car overnight after I chased but was promised it ready by 11:00 following morning. Arrived at 11:00 but had to wait until 1200, they said car was finishing off in valet. Car was clearly dirty in getting in.

Service

Videos provide the knowledge and confidence in everything they do. Overall the experience cannot be beaten if I am honest.

Service

An email from BMW offered a reduced cost service. I booked the service online trough the offer site, gave the reg and mileage. I was quoted around £200. When I got to Marshall's was told over £300 (but managed to get a discount). Not impressed.

Service

Easy to book, and the service was carried out punctually. Only thing missing was the video from the technician....

Service

When I arrived there was service appointment even though I had booked it directly myself. I was told it could not be done and I needed to rebook. I was extremely irritated. Fortunately one of the guys picked it up, and sorted it after I complained.

Service

Very efficient

Service

The service I had on my car was fine but the customer service from the advisory staff was poor and on some questions non existant.

Service

Work completed as discussed, it wasn't required but got offered a loan car or a lift home/ to work.

Service

I'm not really any better off, but they did try to sort out my issue and I cannot fault the staff

Service

That's my experience!

Service

My car didn't arrive when expected so I was given a courtesy car off the demo range which allowed me to try out the new car in advance of pick up. Was kept up to date all the way on progress with my finance and arrival of car

Sales

Great guys, I deal with Darren and some input from Josh, this time also helped by Paul, who was very good helping my wife understand the features on her new X5

Sales

Darren provided a top service and made the transaction very simple

Sales

Tom Faulkner my sales executive went the extra mile to get me the car I wanted making my budget fit and was sensitive to my needs. His knowledge of the car was outstanding and the experience from test drive to pick up was exciting.

Sales

Rhys White was fantastic and an ambassador for BMW!

Sales

Knowledgeable and polite staff who know their cars!

Sales

love the showroom big 'reveal'. Very special, my wife loved it too with her car.

Sales

Excellent service, very friendly and professional

Sales

After a very poor experience in 2017/2018 I was completely delighted in how Rhys White handles my purchase. Considering the sheer number of issues I'd previously experienced I did expect either the General or Sales Manager to introduce themselves

Sales

It was an easy process and Ferdi made the process run a lot smoother.

Sales

Good coffee!

Sales

Fantastic service from dealership and amazing car. Paul was fantastic and made my purchase really enjoyable

Sales

Terry and Mark really did make the experience perfect. Exemplary service - especially as our children were with us most of the time. Nothing was too much trouble.