About Your Local BMW Retailer | Marshall Hampshire

Enjoy a year's complimentary insurance, three years' servicing, plus 2.9% APR Representative on the BMW 1 Series & the BMW 2 Series. Get Offer

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

247 ratings and 171 comments received in the last 90 days.

29 August 2026

Car beautifully presented and detailed handover session with salesman

26 August 2026

Charlotte and Tony were professional and attentive through every step of the process. A pleasure to deal with.

14 August 2026

Kept fully informed in a very friendly and helpful way throughout the process by Matt.

13 August 2026

Good service locally, but let down by BMW UK's dated systems updating production status. You know you can be transparent and trusted in the US. Why not try it in the UK?

05 August 2026

Great service and recognition and appreciation of loyal customer.

04 August 2026

Very easy to deal with, from initial contact to collection they were great. We were taken care of by Matt Bell who was fantastic.

04 August 2026

A friendly, attentive dealership where staff are focused on the best customer experience. I will particularly mention Ferdi Khan, Sales Executive & Mobility Specialist, and thank him for all his help. I would also like to mention Andy Oxton.

02 August 2026

Fantastic experience as always, as a repeat customer over the years, Paul Harris continues to deliver exceptional service. I've recently purchased my M3 and Paul Harris listened to my needs throughout the journey and offered tailored advice.

30 July 2026

The process was easy and efficient. George, the sales executive, was very helpful with all aspects of the sale.

29 July 2026

We were walk ins to the dealership yet were welcomed by reception and shown options for our needs by Matt.

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26 July 2026

Exceptional 10/10 service from start to finish - Matt and Charlotte made the entire experience seamless, professional, and genuinely enjoyable

24 July 2026

Both Kerry and Stuart listened to what I needed and were able to accommodate my quick turnaround from sale to handover which was greatly appreciated.

21 July 2026

Booked in for a test drive really quickly, George was really friendly and helpful and the turnaround time of getting my new car was soo quick

18 July 2026

Matthew was excellent! He supported me throughout the process and was always happy to answer any queries or questions I had. He was also really helpful at explaining the features of the car whilst at the dealership. Thank you Matt

16 July 2026

Great experience

13 July 2026

From start to finish our experience was absolutely great

13 July 2026

Very pleased with the work Matt did to ensure final handover was on time

07 July 2026

Everybody went the extra mile

06 July 2026

The car was clearly not ready to be delivered. Looking back I should have turned around and walked away. A new car to be delivered to a customer was outside, it was a wet day and the car had not been prepared. Ordered Lifeshine had not been applied

04 July 2026

Fantastic customer service from your sales associate, Matt Bell! Friendly, professional and extremely knowledgeable about the BMW models/ specs. As a repeat customer, we felt very welcomed by all staff at Marshall BMW Hampshire branch.

03 July 2026

Everything completed and done within the timeframe requested

02 July 2026

Extremely helpful in all respects. Appointment for collection easy to arrange. All questions answered.

01 July 2026

So far as car buying goes, and our first experience with BMW, this was a smooth process from start to finish.

30 June 2026

Les has helped us so much, always contacted us when he said he would and has gone above and beyond. Highly redommend

26 June 2026

Salesperson Matt was very knowledgeable and was very patient and understanding of my circumstances

17 June 2026

Courteous and respectful service. Kept informed of progress of order

11 June 2026

great service

10 June 2026

Very professional nice sales personality and willing to discuss suitable affordable prices

08 June 2026

The experience at BMW Hook Hampshire was exception, especially waiting in the show room to collect the car with a blue ribbon attached to the bonnet. The staff their are very profesional and courteous. Thank you Paul Harris for this memorial day.

02 September 2026

All works completed under the extended warranty. I'm usually a bit sceptical about extended warranties, but this was done with no fuss, quickly and efficiently with great communication.

02 September 2026

Jamie as ever provides a great customer service experience

02 September 2026

Excellent communication throughout the booking in process and James Brookfield explained all aspects of the service in depth and in a highly professional manner.

02 September 2026

Expectation management, booking availability, quality of service, speed of completion

02 September 2026

Jamie is polite, detailed in his commentary and quick to get back to you.

01 September 2026

Great people and a good process. I considered taking a star away for the on line form which wasted my time but the staff made up for a system they don't control.

01 September 2026

Excellent service Adrian was very good the reception was good shame about no biscuits

31 August 2026

Personal contact was excellent, projected work carried out very satisfactorily, and help given with operating the electronic control system

31 August 2026

The service advisor was very pleasant and explained things well

30 August 2026

Overall service delivery experience was top notch

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29 August 2026

Well look after by the team at Marshalls

27 August 2026

James provided me a desk to work at and the service was done very quickly

26 August 2026

Wasn't clear at booking stage that I could wait for the service to be completed. This came as a surprise and although desirable it required me to change my plans.

26 August 2026

Very polite and efficient service manager

26 August 2026

Friendly knowledgable service

26 August 2026

Good service and kept up to date by the technician

26 August 2026

Pleased with the service.

26 August 2026

Typical BMW service, Very satisfied.

26 August 2026

Excellent service. Marshall always are good

26 August 2026

Great

26 August 2026

Friendly efficient professional

26 August 2026

Yeah, not overly happy as I come to you all the time with my car to get serviced and I asked the salesman to give me a quotation on how much my car is worth to potentially part exchange for a new one that was three weeks ago and nobody has got back

26 August 2026

Everything was amazing from start to finish

26 August 2026

Great service.

25 August 2026

Jamie Southgate was very helpful and flexible throughout explaining exactly what the costs would be and what would be covered by the service. I hadn't realised a minor service was needed as well as the MOT until I arrived but this was no issue.

20 August 2026

Excellent service

19 August 2026

I have been a customer of bmw for over 20 years and Bmw Hook Service with Jamie Southgate is always a friendly welcome.

19 August 2026

Excellent throughout

18 August 2026

The repair was done efficiently and in good time exactly as planned.

18 August 2026

Service adviser was friendly, polite and knowledgeable. Plus I was accommodated to be able to work while I waited for the service to be done.

12 August 2026

Excellent service as always. would not go anywhere else

12 August 2026

A basic oil service and the car was handed back with 'Emergency Call System Failure' error message which wasn't there before. I have to return again in a week to have this looked at.

12 August 2026

Service was great and very speedy with the tasks required. I have made an enquiry though about a defect that has occurred since leaving the center.

12 August 2026

"I can't speak highly enough of the exceptional service at BMW Marshall Hampshire. The moment you walk in, welcoming tone, and the positive atmosphere throughout the dealership is second to none. Huge thanks to James and the BMW team.

11 August 2026

I was dealt with quickly and efficiently. The Service Advisor (Rob) was knowledgeable and helpful when I discussed a couple of issues that I needed checking. All work and investigations done was explained and even a quote provided for a future job.

11 August 2026

While I had issues with the brake fluid service not being part of my prepaid service plan after being advised by the service booking call centre that it was, Hook BMW did reduce the cost to match a more local non BMW service provider.

09 August 2026

Great service - thanks to the mechanic and to Rob - well done guys.

09 August 2026

Welcomed and directed to appropriate area by polite professional staff. Waited while service was carried out which was quick and a car wash included which was gratefully received. Thank you.

09 August 2026

Pleasant customer service team and excellent report from the technician who carried out the work.

09 August 2026

First of all service agent was rude and cold. I asked specifically about checking the heating issue which was not done. Health check was all about condition of tyre and break pad. Requested for complementary wash that was also not done.

08 August 2026

Really friendly and efficient service. Attention to detail and clear explanation made for a supper experience

07 August 2026

Fault sorted by the technician, and good communication fro the Servive Adviser.

04 August 2026

Rob was very good in dealing with me. He explained everything in full and even took the time to ask questions and if I had anything else that I would like looked at with the vehicle

02 August 2026

Excellent service - as usual!

30 July 2026

My car broke down, I had it recovered to Marshall Hook. Two days later I was collecting it all repaired

29 July 2026

A new tyre was required.as the old one was bulged. The new one was fitted and in doing so the alloy rim was scuffed

26 July 2026

1. They were supposed to wash and vacuum the car, discussed at drop-off. They didn't. 2. On booking online, there are options for extras. I chose the 1l of oil for top-up option. On collection, they claimed to know nothing about this.

26 July 2026

Service and mot done. However, I have not received the vehicle check report after two weeks. Followed up last week. Reserved service car prior to visit but dis not have one available during the day.

26 July 2026

All done as requested

26 July 2026

Easy to book, knowledgeable and professional staff. Never had a bad experience.

26 July 2026

Because I was informed exactly what was to be done and also what would be an added check on items not due for renewal at no extra cost to me.

26 July 2026

As efficient as ever!

25 July 2026

Fast

25 July 2026

Courteous service and vefy satisfied with work carried out

24 July 2026

Very good service from all the team

24 July 2026

The whole experience was highly satisfactory and as advertised.

24 July 2026

I was served by James who was very helpful and showed good customer service.

23 July 2026

It was done on time and we were very happy with the time it took and was very clean when we got it back

23 July 2026

Great service, friendly team, talked through what needed doing on the car. All completed quickly and efficiently.

22 July 2026

Most aspects done well

22 July 2026

Jamie was fantastic from start to finish, very informative throughout the service and very friendly and professional!

22 July 2026

It was a 'while you wait service' and was done on time. Our service contact (Rob?) was very helpful and gave me some useful advice.

21 July 2026

Everyone I spoke to and met were very friendly and helpful. The over all experience was great.

21 July 2026

Very good and Service Advisor was great. The only issue I had was re the loan car as was ready but Arval would not pay the excess (despite this being a company car), not really a BMW centre issue but only told when I arrived at the centre.

21 July 2026

Millie provided outstanding customer service. She couldn't do enough to help.

21 July 2026

Staff were welcoming and friendly.

20 July 2026

Jaimie was fantastic, very efficient. However, I had difficulties in contacting the Marshall's Branch at Hook. I rang a number of times - no answer! Very frustrating!! In the end, I contacted the main switchboard who sent Jaimie a message.

19 July 2026

Booked in when I wanted. Inspection report received promptly. Extra work accommodated with no need for another visit. Rob - service adviser - was good.

17 July 2026

The problem persists

16 July 2026

James Brookfield was amazing from start to finish. He is a keeper.

16 July 2026

easy to book online, easy to check in on the day and entitling handled very efficiently with car ready to be collected at time requested

16 July 2026

The after care following the service was terrible

15 July 2026

Great people, provided me with a loan car as I lived really far away, Millie the service advisor was super helpful and the shop manager yani was amazing too.

15 July 2026

Versy good

14 July 2026

Good facilities as I was able to stay and work there while the car was being looked at. Friendly people.

13 July 2026

Pleasant, efficient service

13 July 2026

Utterly awful

13 July 2026

The salesman Ferdi is the reason for 100%

12 July 2026

Great service from Lilly Lee and the team

08 July 2026

Very efficient / helpful / accommodating.

08 July 2026

Usual great service that you expect from BMW. Staff and environment were excellent.

08 July 2026

Smooth drop-off and collection. Very little waiting

08 July 2026

Excellent service. Honest and really pleasant to deal with.

07 July 2026

I came in to report an engine oil warning light and was booked in for the service that day and it was completed within 2 hours.

05 July 2026

Great customer service and advice

04 July 2026

Fast efficient service

04 July 2026

Car not ready when promised. Service receptionist failed to inform me it hadn't even been started so I had a wasted journey to collect it. Front bumper damaged while in garage's care. Asked receptionist for explanation twice but none received.

04 July 2026

Always great service from the staff, but disappointed that my car hadn't been cleaned. I didn't have time to go back in and get it sorted as I had to get somewhere and was short of time.

03 July 2026

At the time of MoT in March 2026, I was offered a complimentary car wash but no one washed it. At the time of oil and micro filter change in June, the car was washed but poorly and front seat was found with black marks.

03 July 2026

very helpful and did the work which was required

02 July 2026

The service was so efficient

02 July 2026

Centre did not have the parts required to complete the job, even after I called to confirm they had the job on the job sheet. Booked over a month in advance. I've charged me for the work and out burden on refund on to me.

01 July 2026

The team at Marshall's are great. Always friendly, always ready to help, and seem genuinely interested in their customers.

01 July 2026

Helpful staff and easy experience.

01 July 2026

The service centre team was super helpful & my vehicle MOT was prioritised at short notice.

01 July 2026

I didn't have to wait to be seen when I dropped off the car and it was ready when I wanted it.

01 July 2026

Very good overall service, from Booking in to communication of progress on the service. Very happy overall.

01 July 2026

Everything was done as intended and my car was vacuumed and washed also.

01 July 2026

They forgot to wash car.

30 June 2026

Very efficient and fast service.

29 June 2026

I had a lot of attention in reception and at the service desk. The staff answered all my questions. also, the car was ready to collect on time.

29 June 2026

As have come to expect, speedy, friendly and professional service. Would not keep coming back were it otherwise.

27 June 2026

When I checked in I was asked what time I would like to collect, and I said between 2 & 3, and was told that should be fine. I never heard anything more from you and had to call at 4 for a status update. Poor service. Amateurish, untrained staff.

24 June 2026

The team are all amazing and so efficient in customer service. Milly is absolutely brilliant and fantastic at her job. She always goes above and beyond to ensure my service requirements are met professionally and swiftly. She is a credit to the team.

24 June 2026

Superb service from start to finish. A special shout-out to Rob in the service team, who was excellent throughout. He kept me fully informed every step of the way and communicated clearly from beginning to end. Fantastic customer service!

24 June 2026

Everything was explained to me extremely well including the timeframe of the 'while you wait' visit given the scope of the service to be carried out.

24 June 2026

Tyre damaged missed.

23 June 2026

Very efficient and managed in a timely fashion

23 June 2026

Exceptionally friendly staff and very smart showroom. The lady on reception could not have been more helpful and the service staff were very attentive, efficient and professional.

23 June 2026

all very good apart from complementary wash and clean which was promised. After waiting for the car for around one and a half hours i was told your jet wash was broken and you were not sure when it would be repaired. I declined.

23 June 2026

Very polite and helpful in explaining everything.

23 June 2026

Poor greeting and video was useless due to radio blaring

23 June 2026

I waited for my car the staff were friendly and helpful.

23 June 2026

Great check in with Milly. Kept up to date and everything was addressed satisfactorily.

21 June 2026

Very well looked after by Rob and his team. The service was expensive but the car is running well . Rob was also helpful with advice I needed about driving to France

18 June 2026

Millie is a real credit to your business, extremely professional and very knowledgeable on the BMW brand

18 June 2026

Did what you said you'd do and was relatively convenient

17 June 2026

Always very friendly and clear, and make sure on what the visit is about, what work is being carried out. Always check if the video has been received.

17 June 2026

always happy with Marshall BMW

17 June 2026

Very satisfied with the service by millie She is very professional and keeps you well informed she is a credit to Marshalls

17 June 2026

Please note first of all that this is the first time you have sent this message regarding this survey. Very happy as always, Jamie always gives an excellent service.

17 June 2026

It's what I expect from a service center.

17 June 2026

Friendly and welcoming

17 June 2026

i have been coming to bmw Hook for 20+ years and have known Jamie Southgate all that time and he is always there fir the customer.

17 June 2026

Super quick and very efficient.

17 June 2026

Had to chase up when car was ready

16 June 2026

Jamie Southgate as always was brilliant and looked after me throughout.

15 June 2026

James was extremely helpful, regularly contacting me throughout the day and keeping me up to date. Was always open and honest

14 June 2026

Friendly and efficient team

14 June 2026

No problems at all

14 June 2026

Booking service 10/10, checking in 10/10, communication 8/10. Forgot to service air conditioning although not charged.

12 June 2026

Team were extremely helpful, clear and efficient throughout whole process

11 June 2026

Thanks BMW & Marshall for the great service as ever....never Marshall disappointed in the years I been with them.

10 June 2026

Overall very good. Slightly disappointed the washer fluid wasn't filled and the wheels had a heavy residue on the alloys after the tyre replacement.

10 June 2026

As always, Jamie Southgate was brilliant in advising what was required for the service, arranging the visit, and looking after me perfectly from start to finish.

09 June 2026

Attentive service reception staff who listened to what I wanted to do while waiting for my car< and as a consequence found me a spare desk! Work also completed ahead of time.

09 June 2026

Great customer service from Jamie Southgate and his team. Very happy with the efficient way they dealt with all the work needed in addition to the MOT and service.

09 June 2026

Excellent service and help from Rob Townsend.

09 June 2026

Friendly and informative service from Milly.

09 June 2026

The knocking from the steering, which needed new track rod ends last autumn, is returning but no action was taken. Also there are signs of leakage at the rear differential, but as it isnt dripping yet no action was taken despite my extended warranty

09 June 2026

Very pleased with the service - only 4 stars.as the cost is very high.

08 June 2026

Milly Lee-Djuric, was instrumental from me dropping off the car to me collecting it and my rationale for giving it a 5 stars.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Marshall Hampshire BMW

Address

Junction 5, M3, Griffin Way South, Hook, Hampshire, RG27 9RW

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:08:30 - 17:00
Sun:10:30 - 16:30

Phone

01256 442395

Map

Areas served

Basingstoke as well as surrounding areas including Tadley, Hook, Alton and Reading

View map

Address

Junction 5, M3, Griffin Way South, Hook, Hampshire, RG27 9RW

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 13:00
Sun:Closed

Phone

01256 442394

Map

Areas served

Basingstoke as well as surrounding areas including Tadley, Hook, Alton and Reading

View map

Address

Junction 5, M3, Griffin Way South, Hook, Hampshire, RG27 9RW

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 13:00
Sun:Closed

Phone

01256 442781

Map

Areas served

Basingstoke as well as surrounding areas including Tadley, Hook, Alton and Reading

View map

Address

Junction 5, M3, Griffin Way South, Hook, Hampshire, RG27 9RW

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 12:30
Sun:Closed

Phone

0845 0526495

Map

Areas served

Basingstoke as well as surrounding areas including Tadley, Hook, Alton and Reading

View map

Address

Junction 5, M3, Griffin Way South, Hook, Hampshire, RG27 9RW

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:Closed
Sun:Closed

Phone

01256 274717

Map

Areas served

Basingstoke as well as surrounding areas including Tadley, Hook, Alton and Reading

View map