OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
162 ratings and 123 comments received in the last 90 days.
16 April 2026
Highly supportive and understanding of my needs.
16 April 2026
Good friendly service
12 April 2026
Friendly, helpful
10 April 2026
Paul Harris has been great from start to handover.
07 April 2026
Overall the process ran smoothly and I received the car as arranged.
05 April 2026
Excellent service from George who went the extra mile to answer my questions. He was a pleasure to deal with and made me feel like a valued customer
03 April 2026
Les did a great job - they went over an above to secure the new card in BMW stock
03 April 2026
Matt was great
02 April 2026
The experience was very good overall with courteous and attentive service from Les Asibour-Nortey. However, my visit to the showroom was a little disappointing, especially as a long-standing customer. This was rectified after I emailed later that day
18 April 2026
Excellent service from booking through diagnostics and fault resolution.
16 April 2026
They couldn fix the head light assist and the car was not washed due to lack of time
14 April 2026
All done very efficiently and before time stated
09 April 2026
Lady on the service desk was brilliant, however was told I would be called once the car was ready, however just after 12pm, I had to call myself, and find out the news. There was also brake fluid all over my calipers & wheels
08 April 2026
Fast and friendly service with attention to detail
06 April 2026
Raised the issue with both the rep who looked after my service and someone else at branch. Not thrilled.
05 April 2026
Efficient and friendly staff.
04 April 2026
Excellent service as always . Thanks A++++
01 April 2026
Happy with test drive, extending it to allow me to explore some more of the features i was interested in. Committed to fixing all bodywork scratches from previous owner.
01 April 2026
Service carried out & video helpful but coolant level not checked/leak not picked up. Expansion tank completely empty. Incorrect mileage noted affecting service interval & reflecting negatively on owner. Sale of car fell through.
FIND Marshall Hampshire BMW
Address
- Junction 5, M3, Griffin Way South, Hook, Hampshire, RG27 9RW
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 17:00
- Sun:10:30 - 16:30
Phone
- 01256 442395
Basingstoke as well as surrounding areas including Tadley, Hook, Alton and Reading
Address
- Junction 5, M3, Griffin Way South, Hook, Hampshire, RG27 9RW
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:Closed
Phone
- 01256 442394
Basingstoke as well as surrounding areas including Tadley, Hook, Alton and Reading
Address
- Junction 5, M3, Griffin Way South, Hook, Hampshire, RG27 9RW
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:Closed
Phone
- 01256 442781
Basingstoke as well as surrounding areas including Tadley, Hook, Alton and Reading
Address
- Junction 5, M3, Griffin Way South, Hook, Hampshire, RG27 9RW
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 12:30
- Sun:Closed
Phone
- 0845 0526495
Basingstoke as well as surrounding areas including Tadley, Hook, Alton and Reading
Address
- Junction 5, M3, Griffin Way South, Hook, Hampshire, RG27 9RW
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:Closed
- Sun:Closed
Phone
- 01256 274717
Basingstoke as well as surrounding areas including Tadley, Hook, Alton and Reading
18 April 2026
George provided a great service during the process, kept informed during a short delay, very little needed from myself, other than a lot of forms to sign!