OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
265 ratings and 137 comments received in the last 90 days.
23 April 2024
Dealt with professionally and kept up to date with progress
22 April 2024
Had to chase the dealership on multiple occasions through the buying cycle, for multiple reasons that hinged on changes of staff, and no handovers being done, therefore we were not really handled personally throughout the experience start to finish.
22 April 2024
Kate's professionalism and product knowledge as well as enthusiasm for your product really shone through - so much so that we ended buying a car.
21 April 2024
Marshall Hook is fantastic
15 April 2024
Poor and rushed replies to email. Failing to think through the reply and no follow up communication
06 April 2024
the team were very responsive and helpful throughout the process.
04 April 2024
Staff were very friendly and made me feel very welcome and took the time to explain all the documentation
04 April 2024
Kate was very helpful when in store and also when answering questions I had via email/telephone
03 April 2024
The sales team at Marshall BMW Hampshire (Paul Harris & Rhys White) were incredibly helpful in sourcing a new replacement vehicle which matched the specification I required from a new vehicle 5 stars all round
23 April 2024
Friendly attentive staff - quick turn around with repairs
21 April 2024
Kates professionalism and product knowledge as well as enthusiasm for your product really shone through - so much so that we ended buying a car.
21 April 2024
Excellent customer service...went beyond expectations in allowing me to setup remote working to attend an important call.
21 April 2024
Clean environment, easy to book although issues on the link, friendly staff and quick registration for service
20 April 2024
I was so well looked after from the second I walked in to the dealership. Everyone was professional, courteous and kept me up to date with progress on my car, superb!!
17 April 2024
Brennan was fantastic and very accomodating with options for a my brake service, the hook dealership is far but I always receive great customer care!
16 April 2024
Nothing is too much for patiently explaining each item requiring special immediate attention to fix, when Service Advisor needed to check/ consult/verify with other departments, this was done efficiently, effectively, professionally.
15 April 2024
Excellent communications, clearly laid out the process, set expectations and delivered to them.
15 April 2024
Brandon who dealt with my car was very professional
15 April 2024
straight forward easy process from start to finish
24 April 2024
Excellent service and handover.