OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
163 ratings and 96 comments received in the last 90 days.
07 July 2025
Fantastic as always. First class service.
07 July 2025
Dealing with Jules was really easy and relaxed and did the work to find the right car for me
07 July 2025
I'm completely satisfied
04 July 2025
Excellent advice and great knowledge of the Motability Scheme
04 July 2025
Paul Harris deserves to be given a M3 Comp. For his dedication to BMW. I was worried to get such a powerful car but Paul talked me through every stage, there was no pressure from him but he made me realise that I was a good match for this car.
04 July 2025
Kept informed of the build process and reliable information on delivery date and hand over
02 July 2025
Kate, went out of her way to help my husband surprise me with my new number plates!
01 July 2025
Made appointment, cars available to test drive. Discussion and purchase same day.
25 June 2025
Perfect
10 July 2025
Pleasant friendly and efficient.
07 July 2025
Good advice given by Milly
06 July 2025
Completed all the initial works in the visit and assist with carrying out some additional works on the day that were necessary.
06 July 2025
Delay when collecting my car as it hadn't been washed, then they washed the wrong car, however the service representative was extremely apologetic and did his best to expedite the process.
04 July 2025
As above
02 July 2025
Excellent service and courteous welcome
02 July 2025
As above
02 July 2025
All staff involved that I encountered were professional courteous and pleasant to deal with. The car issue was dealt with quickly and professionally.
01 July 2025
I asked for my car to be ready asap. By lunchtime I had to do the chasing for an update. The person I dealt with wasn't available so I was promised a message would be left requesting a call back straight away. 2 hours later it was me chasing again!
30 June 2025
The service experience was made exceptionally great because of Andre Michaels-Carter customer engagement with me, keeping me up to date on my vehicle and being human about what needed to be carried out. He has great people skills and has banter.
08 July 2025
I was kept informed throughout. Everything was explained really well and the handover was superb.