OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
142 ratings and 107 comments received in the last 90 days.
03 June 2026
Dealing with ferdi khan was amazing
30 May 2026
All staff were helpful and welcoming and patient when glitches happened on the emails and free five days insurance.Special mention goes to Matt Bell who was the person we dealt with.
30 May 2026
I have been offered a professional service
29 May 2026
The whole process has been smooth and pleasant, the guys from sales to delivery driver were polite and efficient
23 May 2026
Paul was brilliant from start to finish with the sale of my old car and taking me through the new one.
23 May 2026
Matt has done a great job. Top and personalised service from start to end.
23 May 2026
Really great experience from the outset. Both Pete Church and Matthew Bell were fantastic to deal with. All questions were answered in detail.
19 May 2026
Paul was very helpful and kept me informed throughout the order and pick-up process. The whole team at the dealership were very professional.
03 May 2026
The service George provided was exceptional from beginning to end. He was professional, informative, prompt, and understood my needs perfectly. He consistently kept me informed throughout the process. He was amazing!
03 June 2026
Good fast service
03 June 2026
James was very helpful and willing to go the extra mile in finding out information I had requested. He kept me updated on my car's service progress.
03 June 2026
Both parts of service engine oil change and air con carried out sstisfactorily
03 June 2026
Professional and courteous.
03 June 2026
The service from service reception personnel James was excellent. explained all point required.
01 June 2026
Excellent service throughout
31 May 2026
From the receptionist to the service advisor the whole experience was first rate.
31 May 2026
The run up to this service was quite traumatic I was contacted on Thursday lunch time and was told my part was not in and was on back order this part should have been ordered on the 16th April which was a month earlier but on the service it was in.
29 May 2026
Excellent service and attention to detail
28 May 2026
The problem I went in with was resolved on the day.
FIND Marshall Hampshire BMW
Address
- Junction 5, M3, Griffin Way South, Hook, Hampshire, RG27 9RW
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 17:00
- Sun:10:30 - 16:30
Phone
- 01256 442395
Basingstoke as well as surrounding areas including Tadley, Hook, Alton and Reading
Address
- Junction 5, M3, Griffin Way South, Hook, Hampshire, RG27 9RW
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:Closed
Phone
- 01256 442394
Basingstoke as well as surrounding areas including Tadley, Hook, Alton and Reading
Address
- Junction 5, M3, Griffin Way South, Hook, Hampshire, RG27 9RW
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:Closed
Phone
- 01256 442781
Basingstoke as well as surrounding areas including Tadley, Hook, Alton and Reading
Address
- Junction 5, M3, Griffin Way South, Hook, Hampshire, RG27 9RW
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 12:30
- Sun:Closed
Phone
- 0845 0526495
Basingstoke as well as surrounding areas including Tadley, Hook, Alton and Reading
Address
- Junction 5, M3, Griffin Way South, Hook, Hampshire, RG27 9RW
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:Closed
- Sun:Closed
Phone
- 01256 274717
Basingstoke as well as surrounding areas including Tadley, Hook, Alton and Reading
03 June 2026
Went very smoothly and polite service