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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
333 ratings and 151 comments received in the last 90 days.
31 July 2024
Great service and an experience to remember. The car is awesome. A quality product that you would expect from BMW. Thankyou Ferdi and team.
30 July 2024
Great experience. One of the most detailed and relaxed hand overs that I have ever had
19 July 2024
Rhys & Kate looked after us during our purchase. They were both knowledgeable and super professional. I will certainly recommend them for future purchases! Thanks for the great experience!
19 July 2024
Katie was perfect
18 July 2024
Had hassle with BMW 5 day insurance. After completing the lengthy form, was told the new BMW car I was buying was too expensive for BMW insurance!! BIZARRE!
11 July 2024
Jay and Rhys did everything they could to make me feel a valued customer and it was very much appreciated
08 July 2024
Communication with the sales representative was good throughout. I did experience an issue with minor damage to the vehicle on handover but this was dealt with promptly and efficiently by the centre.
03 July 2024
Conor Oates and Rhys White provided an excellent purchase experience from start to finish.
02 July 2024
I was really happy as I felt ferdi help with what car I was looking for also I was happy that he gave me a date when the car would arrive and was there on the day and time he said
02 July 2024
Best handover experience from a dealership I have ever had.
01 July 2024
See above
29 June 2024
Sales team were great
28 June 2024
Purchase was smooth and easy. Delivery day went very well.
26 June 2024
I was very happy with the experience from this Bmw centre So yes completely satisfied
26 June 2024
Callum was extremely professional, and nice person overall. He kept me updated throughout the process and could see he genuinely cares how the customer feels.
25 June 2024
This is my second purchase through BMW Hook Hampshire. I went straight back to them as my first experience was so good. Once again the service was exemplary. Jay and Rhys were always professional and made the whole experience a positive 'event'.
25 June 2024
Always answered my enquiries, car looked great on collection, everything was explained.
25 June 2024
Fantastic service from initial contact to collection. Answered all the questions I had and walked me through the documentation and car. Turned the car around quickly and fitted in with my collection requirements. Perfect.
21 June 2024
Couldn't find fault at all both Rhys white and Tony Riley were so welcoming and did all they could to fulfil our requirements of a new 2 series from the moment we walked in. Very satisfied with all customer service we received.
18 June 2024
Frequent and clear updates on the process. Replied back to messages when I asked about the vehicle.
18 June 2024
Everything was smooth transition.
07 June 2024
Excellent customer experience from start to finish. I was welcomed by David Hawes (sales exec) who was friendly, helpful, knowledgeable and professional. He made the process of purchasing the car very easy and kept me informed throughout the process.
28 August 2024
Very good service
28 August 2024
All good apart from the map road map update which could not be completed in time so I will need a further appointment.
28 August 2024
Jamie never lets me down, everything I request is completed to an excellent standard.
28 August 2024
Handled everything very well and completed the work very quickly.
28 August 2024
Service at Marshall was brilliant however - super helpful staff, car fixed, great detail on the advisory items, totally satisfied.
27 August 2024
Everything was dealt with perfectly and my car was available to collect on time.
27 August 2024
Really helpful and efficient staff
26 August 2024
Timely organised and minimal disruption
25 August 2024
Very welcoming and helpful staff with a very friendly manner.
24 August 2024
Faults analysed, remedial actions and prices proposed, work done.
23 August 2024
Knowledgeable, efficient and courteous service agent. This was a waiting appointment and my car was completed in the time quoted.
22 August 2024
Overall experience great
22 August 2024
Quick and efficient.
22 August 2024
Good customer service. Car parked perfect distance from the hedge.
22 August 2024
Only took point off as parking for customers is poor, v few spaces and hard to get in and out of.
22 August 2024
Excellent service, very quickly through the process when I arrived and later when I picked the car up. Thanks to Andre for ensuring all went smoothly
22 August 2024
Great experience
22 August 2024
Prompt and friendly.
22 August 2024
The process was easy and well communicated
22 August 2024
Exemplary as always.
22 August 2024
as above
20 August 2024
Very knowledgeable and completed the recall efficiently
17 August 2024
Wi-Fi, coffee and the chance to look at cars whist I waited. Even getting the chance to try a new car during my next visit
16 August 2024
Very smooth process and service, local.
16 August 2024
Service advisor was very proficient and professional.
16 August 2024
Helpful team and friendly service
15 August 2024
Checkin staff were friendly and courteous, everything was explained clearly about what the service included.
14 August 2024
They did the job required and did not let me down.
14 August 2024
Quality of workmanship. Done in a timely fashion. Very happy
13 August 2024
Using the garage in Hook, I was made welcome and everything that needed doing was confirmed and double checked first. Communication was excellent and customer care was top notch.
13 August 2024
All went smoothly on the day
13 August 2024
All the planned work, and on the day concerns were fully addressed and completed ahead of when I expected to pick up my car. Along the way I was updated through a video of the car being inspected and a call later from Brandon.
13 August 2024
Again because of Millie who went above and beyond to help me
13 August 2024
Booked in for a courtesy car but didn't have the booking. Ended up having express service (which was great) but just a little frustrating.
12 August 2024
Andre, who was dealing with us, was very attentive and professional.
11 August 2024
Whole experience of getting my car serviced was excellent. this is definitely my dealer of choice for my Z4
11 August 2024
Felt very welcomed and nothing was a problem, I was a was allowed to have coffee when I wanted!
10 August 2024
Service excellent
08 August 2024
Very helpful
08 August 2024
Milli was super helpful and had the repair work done in no time. Really pleased with the experience.
07 August 2024
Customer service is always on point and as a customer you feel very welcome and looked after.
07 August 2024
Brandon Willmott is the difference and is a major asset for Marshall - he totally owns the issue from start to finish and drives the rest of the team to deliver. He is 100% committed to his role and delivering for his customers A true BMW ambassador
07 August 2024
Made to feel very welcome, well looked after. Everything I needed to know was explained throughly. Very pleasant and professional.
06 August 2024
Managed the EGR work well and customer service was spot on. This is the dealership where I bought the car originally and they are always good with their services.
06 August 2024
Even though a simple MOT, Jamie went through all our points in a patient and professional manner. Never received this service from Jaguar or Audi garages.
06 August 2024
Everything was done quickly and professionally with my expectations managed in advance
05 August 2024
Booked an appointment for 1:45pm but upon arrival was told there was no appointment even thought I had email confirmation and also checked in online prior day. However, staff was very accommodating and was able to fit in my appointment within that.
04 August 2024
Friendly efficiently noted all additions I had mentioned previously and were all addressed
02 August 2024
Great service from staff at Hook
01 August 2024
Everyone I met was so friendly and helpful. I was also given a very nice goodie bag, which was completely unexpected but such a lovely touch. Thank you so much
01 August 2024
Very welcoming and helpful staff
01 August 2024
Service advisor Brandon was attentive and provided a great service.
31 July 2024
Can't fault any of the service I received
30 July 2024
Very helpful in sorting out a potential problem
30 July 2024
Did all that was required
30 July 2024
Very personable customer service , super welcoming and friendly , people buy people , great job ??
29 July 2024
Everything was solved
29 July 2024
The care and attention that you are being given and the details explained it makes a satisfying experience
29 July 2024
Jamie and Andre on the service desk always over the many years always first class.
29 July 2024
Very satisfied.
29 July 2024
Andre was professional, helpful, and polite. Positive experience getting my car serviced with Marshall Hampshire.
28 July 2024
Andre is always very efficient and have never had any issues.l
27 July 2024
Would continue to use as local garage and good service experience
25 July 2024
Welcoming, organised and respectful
24 July 2024
Front of showroom service and communication was very clear and quick
24 July 2024
Everything done on the car and great service.
24 July 2024
Helped me get the work done quickly. clean car, helpful advice
24 July 2024
I am very pleased with the service Andre Michaels-Carter has been providing to me for the past few years. He is always polite and make sure to keep me informed about the progress of my car. It is really hard to find that kind of service these days.
24 July 2024
Andre was brilliant! Much better service than Group1
23 July 2024
Speedy service and great staff
23 July 2024
Expert was really good she showed me to the car and tought me all the was through i
23 July 2024
Yan Aynsley my technician and Brandon Willmott were excellent
23 July 2024
Very thorough customer service
22 July 2024
I thought your new service receptionist, Milly Lee-Djuric, despite having been in the role for just two months tried extremely hard.
22 July 2024
Same day service
21 July 2024
Efficient, kept up to date throughout with additional benefit of somewhere peaceful to work
21 July 2024
Everyone was polite and helpful from the moment I walked in.
20 July 2024
Jamie in Service is the reason I return to Marshall, Hampshire.
20 July 2024
Excellent service
19 July 2024
Attentive customer service coupled with good feedback.
18 July 2024
Easy to book an appointment and hire car. All work carried out to a high standard
18 July 2024
Excellent service from the service rep
17 July 2024
Car was repaired and returned clean.
17 July 2024
Efficient and kept me well informed. Love you get sent a video when the work has been done. Makes you feel like exclusive and know you are driving a premium brand of vehicle
17 July 2024
Fixed all issues and were helpful and kept me informed on problems
17 July 2024
The experience was positive overall
17 July 2024
My service manager always put his feet in my shoes, help me to make the smart maintenance plan to save the money.
16 July 2024
I added one item to the list of work to be carried out but it wasn't done ??. Also - I have just received an email from you saying that my car is due a brake fluid service.
15 July 2024
It was completed at the time expected and everything was explained thoroughly by Jamie Southgate
14 July 2024
The agreed work was carried out exactly as requested.
14 July 2024
Brandon was great providing guidance and clear support and patience throughout.
12 July 2024
Exemplary service
08 July 2024
Great service.
08 July 2024
Marshall Hampshire had availability, were very quick and did exactly what the service required and not for once tried to do additional unwanted addon. Andre Carter was excellent and most importantly he ensured that my online estimates were honoured
07 July 2024
I have no issues with the service. Both service representatives did there best to keep the costs down as I was a returning customer AND unfortunately had 2 cars in for servicing and MOT's (bad luck on my part!).
07 July 2024
Great attentive staff.
07 July 2024
Great team, super professional
06 July 2024
Easy drop off and pick up. Milly was very professional and friendly, a credit to the team.
04 July 2024
Great communication, well informed with updates, good sound advice, prompt / speedy service.
04 July 2024
Easy to book, Andre listened carefully to a couple of small issues I had, suggested solutions and kept me in touch with progress. Andre is a huge credit to Marshalls, Hook.
03 July 2024
Brandon provided great customer service and was clear on what and why my car needed the work that it did.
02 July 2024
Work done quickly and reasonably.
01 July 2024
Extremely helpful knowledgeable staff.
30 June 2024
Informed on every step by Andre Michael's-Carter ..Nothing to much trouble
30 June 2024
Very helpful
30 June 2024
Brandon was great, informative and very helpful.
29 June 2024
Very satisfied
26 June 2024
Everything done in the time given and I was talked through the service results which was interesting. However it would have been good if I had been made aware that the lights had been taken off automatic setting which I discovered driving in the dusk
25 June 2024
Everyone was very helpful, the Reception staff and Jamie in the Service Dept who explained everything. The surroundings are comfortabel for those, like me, who were waiting on site. Just a blip with your central boooking office who double booked me.
25 June 2024
Was treated professionally and perfectly from start to finish
23 June 2024
Staff
21 June 2024
Milly was the difference
19 June 2024
Great communication, friendly greeting from all staff in the morning, coffee offered - again a very much more positive and welcoming experience than I've had at other BMW dealers
19 June 2024
Good service and it would be better if the service could be quicker.
18 June 2024
There was an emergency fault found to my tyre,which required the replacement.Besides of the fact the tyre was out of stock, Brandon has managed to find one for the next day,so I got my car back completely repaired before the weekend. Much appreciated
18 June 2024
Can't fault all the staff I have dealt with.
17 June 2024
Problems solved and a nice clean car to collect.
17 June 2024
Did what you said you would
17 June 2024
Everything went entirely to plan and we were very well informed of what had been done and why. Drop off and pick-up were entirely as planned.
16 June 2024
Smooth process from start to finish
15 June 2024
My car was serviced very quickly and I received a video of the condition of my car.
14 June 2024
When you pick your car up it would be helpful for the service person to tell you if anything was identified. I just got handed my pack. I didn't have chance to read the detail but needed more work
14 June 2024
Because of Andre
13 June 2024
The service dept and the service advisor (Brandon) were very professional and explained everything clearly. The parts for the warranty work were ordered and came in over the weekend so I was allowed to keep the courtesy car until Tuesday
12 June 2024
The brake fluid service went fine, good communication about when the car was ready to collect, and a nice clean which is always good The only issue was the fact that my details hadn't been put on the BMW system properly, after buying it 10 months ago
11 June 2024
No issues
11 June 2024
The team is most professional and knowledgable.
11 June 2024
Lovely staff. just the wait to reflect on.
06 August 2024
Very satisfied Ferdi was great helping us choose the right car Ferdi always kept us updated about the new Car and was more than happy to help with any questions The hand over process was great Ferdi explained everything couldn't of been any kinder