OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
272 ratings and 185 comments received in the last 90 days.
09 October 2026
It was very good. No major issues. Communication could have been slightly quicker.
08 October 2026
Whilst there were some issues with the product delivered from the factory, these things happen and the test is the service in response. It has been excellent from the salesman through delivery and then working through this situation.
06 October 2026
This is the 3rd car brought from Marshall have always found them and particularly Tony Reilly helpful and responsive
06 October 2026
George our sales executive was diligent and solution oriented. We ran in to challenges due to damage to my first choice car, issues sourcing a 2nd with a different dealership and success with the 3rd. Those challenges were outside of George's control
05 October 2026
Purchase and delivery were a positive experience. During that process I had to chase for updates and would have liked to have received info independently rather than me chasing for updates.
04 October 2026
Sale was carried out remotely via phone and email. Matt was brilliant. Very responsive to my questions, even late in the evening. Kept me updated during delivery and handover was excellent.
03 October 2026
Ferdi Khan is very personal, knowledgeable, helpful and easy to communicate with.
03 October 2026
Every thing was explained
03 October 2026
customer relation is excellent
03 October 2026
Ferdi made the whole purchase experience very relaxed, and was extremely helpful
02 October 2026
Amazing service from start to finish. Made the buying process easy and stress free, keeping me updated at all stages. Sales executive George Cooper was brilliant.
02 October 2026
Very pleased with the service from Marshall BMW, our salesman George dealt with our constant changes with patience and professionalism.
02 October 2026
Perfectly happy with all stages of the transaction from original visit to delivery of vehicle
30 September 2026
Fantastic experience, straight forward and very helpful! Went above and beyond to achieve some of my requests, George was excellent and one of the main reasons and went ahead with the purchase from this showroom.
29 September 2026
Matt was exceptionally helpful and responsive through the process, both in providing the information I needed to make the right choice of car and spec and keeping me updated. A pleasure to deal with.
29 September 2026
Kerry was very helpful indeed. A credit to Marshall
29 September 2026
George Cooper was extremely helpful and thorough during the purchase and handover of my car. He was patient, friendly and always prompt with queries that I had. An extremely positive experience.
29 September 2026
Absolutely outstanding service. I was made to feel welcome and help purchase the right car for me
28 September 2026
The sales team at Marshall Hampshire were always helpful and demonstrated indepth product knowledge. Our Sales adviser Paul demonstrated commitment to find the right vehicle to satisfy our requirements and achieve best possible value.
27 September 2026
I was very happy with the service received from Matthew and the management team throughout the sales process and handover.
27 September 2026
Most helpful,explained the car in detail. Made the purchase of the vehicle as simple as possible. My wife and myself are very happy with our new car.
27 September 2026
A very professional approach to the deal
25 September 2026
After dealing with Peugeot and Stellantis for many years the whole experience was like a breathe of fresh air.only issue was the one year free insurance that was offered was not applicable to the 2 series.
24 September 2026
The service we received from George Cooper during our purchase & collection of my car was exceptional. He answered any queries I had and explained everything clearly.
23 September 2026
Both George and Ferdi were easy and great to deal with from start to finish
23 September 2026
Fantastic experience from start to finish. Paul was professional, patient and genuinely helpful. He considered everything and secured a great deal for me and my brother. Smooth, stress-free service and a great car presentation. Highly recommend!
18 September 2026
Tony was very helpful from the start. He spent time going through all the different options I had and made sure i was completely happy
16 September 2026
Seamless and flawless experience. Our sales executive Matt was excellent and made the whole process easy and stress free from start to finish even being a distance sale.
14 September 2026
Paul knows us well and knows what we want
13 September 2026
i was completely satisfied, surprisingly!
13 September 2026
The attention to detail throughout the purchase and delivery was exceptional. Seeing my new BMW beautifully prepared for collection was a really special moment, and the handover was handled with great care and professionalism.
09 September 2026
Staff were welcoming and informative when I came to buy the car. Any questions I had about the process of buying the car were also answered swiftly
08 September 2026
Les the sales person who we dealt with was fantastic
08 September 2026
Great service fast response
04 September 2026
Purchased two new cars (X5 & X1) from Marshall BMW Hampshire and the customer service from start to finish has been absolutely top class. Myself and my wife have both been very well looked after by Ferdi and George.
03 September 2026
Listening to my needs, provided a great solution, and very attentive on aftercare
29 August 2026
Car beautifully presented and detailed handover session with salesman
26 August 2026
Charlotte and Tony were professional and attentive through every step of the process. A pleasure to deal with.
14 August 2026
Kept fully informed in a very friendly and helpful way throughout the process by Matt.
13 August 2026
Good service locally, but let down by BMW UK's dated systems updating production status. You know you can be transparent and trusted in the US. Why not try it in the UK?
05 August 2026
Great service and recognition and appreciation of loyal customer.
04 August 2026
A friendly, attentive dealership where staff are focused on the best customer experience. I will particularly mention Ferdi Khan, Sales Executive & Mobility Specialist, and thank him for all his help. I would also like to mention Andy Oxton.
04 August 2026
Very easy to deal with, from initial contact to collection they were great. We were taken care of by Matt Bell who was fantastic.
02 August 2026
Fantastic experience as always, as a repeat customer over the years, Paul Harris continues to deliver exceptional service. I've recently purchased my M3 and Paul Harris listened to my needs throughout the journey and offered tailored advice.
30 July 2026
The process was easy and efficient. George, the sales executive, was very helpful with all aspects of the sale.
29 July 2026
We were walk ins to the dealership yet were welcomed by reception and shown options for our needs by Matt.
26 July 2026
Exceptional 10/10 service from start to finish - Matt and Charlotte made the entire experience seamless, professional, and genuinely enjoyable
24 July 2026
Both Kerry and Stuart listened to what I needed and were able to accommodate my quick turnaround from sale to handover which was greatly appreciated.
17 October 2026
George Cooper was brilliant.
16 October 2026
All good.
16 October 2026
The service was quick and efficient and the staff were friendly, professional and kept me informed of the progress throughout the visit
14 October 2026
They allowed my colleague who dropped my car off to put some air in his tyre in their workshop, very helpful
14 October 2026
The video was not clear. Front tyres showed as green yet needed replacing
14 October 2026
I didnt feel fully respected when dropping my car in for its service.
13 October 2026
Very nice reception shame about the music rob Townshend was very helpful he came out to my car to show me something I had forgotten
12 October 2026
Excellent service. Very warm atmosphere and every member of staff I spoke to was great. Having previously used a different dealership, I'll be using Hook going forward.
12 October 2026
Prompt polite service
12 October 2026
Excellent service received
12 October 2026
All went well
12 October 2026
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11 October 2026
Well looked after by service assistant. I was disappointed with quality of car wash, irrespective of the fact I had to pay for it. Expected better, particularly as the car was not that dirty to begin with.
11 October 2026
Professional and welcoming environment as always. Rob is an asset to the team and nothing was ever too much effort. He kept me constantly updated and explained things clearly when asked.
11 October 2026
Everything done promptly and efficiently despite the garage being busier than normal.
11 October 2026
Everything was done to perfection.
11 October 2026
Very satisfied with the service was kept informed on the progress of the car. The car was done in the estimated time i wanted.
10 October 2026
The service was completed satisfactorily. Staff helpful.
09 October 2026
Always provide outstanding service
09 October 2026
Very happy with the service
08 October 2026
The customer service I received was great. I was kept up to date and the work was done quickly.
08 October 2026
Easy to make contact very welcoming on arrival the team were very Helpfull kept upto date with the process car was washed and hoovered great stuff well done marshall hook
07 October 2026
As usual, Marshall BMW Hook were very responsive when I had a problem, suggested a good way forward ... and the subsequent work carried out met my expectations.
06 October 2026
Great fast service.
06 October 2026
Job carried out very quickly and to a high standard. Comfortable customer waiting area with free coffee. Staff all very helpful.
06 October 2026
All comp on time and no problems and a free coffee.
06 October 2026
Rob was courteous and professional throughout.
06 October 2026
Investigated the warning light and ensured there was no outstanding issues
06 October 2026
Exceptional service and communication
06 October 2026
Front tyres left under inflated at end of service. Tyres swapped front to back at my request but pressures not adjusted. Dashboard warning was on but was clearly missed. Paid for washing which was not done. Felt like a sloppy finish with no QA done.
03 October 2026
Had car all day as dropped off day before and didnt look at it until last thing the following day. Could find problems with the squeaky breaks , but was nouses as soon as i got back in it.
03 October 2026
Very satisfied. Rob listened and understood my requirements. Came out to the car and showed me the situation . Supplied a recording of the safety check. Absolute value in bringing to a BMW main dealer.
30 September 2026
Excellent service from start to finish
30 September 2026
Booking was easy and a car was available without too much of a wait. The courtesy car was a life saver as I would struggle getting back from the dealership without it.
28 September 2026
James was friendly and helpful. I had a waiting appointment but went off site for a while and he kept me up to date with the progress.
28 September 2026
Friendly and efficient staff
27 September 2026
Good service ?? yes likely to
26 September 2026
Car drop off on the Sunday keys weren't handed over as expected on Monday
26 September 2026
All good but still not happy that I should be paying for warranty investigations unless it turns out that the problem was unrelated to the warranty
25 September 2026
Professional, courteous, kept me informed, and liaised with BMW to find a solution. The service department clearly went above and beyond to get this resolved for me. Thank you.
24 September 2026
Everything was explained and completed on time
24 September 2026
Very friendly and explained things clearly
23 September 2026
Everything carried out in a timely manner.
23 September 2026
Customer advisor Jamie Southgate does a great job, efficient and quick with the booking in procedure , he keeps me informed about the progress of the work until the service is complete. Neil Pritchard does the vehicle check, excellent service
23 September 2026
Booking in and drop off pretty quick. Clear walk through of planned work and likely lead times and costs. Clear communication provided throughout the day as progress made.
23 September 2026
Fast and efficient. Courteous and helpful.
23 September 2026
Service agent was very good and professional
21 September 2026
Very quick and overall knowledgeable
21 September 2026
Very professional and friendly
21 September 2026
Efficient booking. Courteous reception. Clear feedback about service outcome.
19 September 2026
In view of timeframe of completion re replacement of a N/S Front headlight bulb, together with a complimentary Health check and valet, all undertaken within a short period of time.
18 September 2026
I had to return to the service dept as the service interval indicator in my car had not been reset by the technician following the cars service.
18 September 2026
All ran smoothly for the service and MOT.
17 September 2026
Quick courteous service. Break pads changed as per schedule, no other issues identified during process. Clean comfortable environment while waiting
17 September 2026
Fast, efficient and courteous staff
17 September 2026
Excellent customer service, MOT carried out quicky and efficiently
17 September 2026
Rob was extremely helpful explaining everything and giving advice. I felt he had my best interests at heart.
14 September 2026
Had to wait at service desk for over 5 mins or more before a member of staff arrived.there is never anyone manning the service desk when we have been at your service department
13 September 2026
I was told that the online app I used to book the appointment hadn't been confirmed and that in future I should call direct. Friendly staff but would say that my complimentary car wash wasn't thorough inside and needed more attention
13 September 2026
Rob Townsend was efficient and friendly and explained the procedure to exchange the integrated brake system. He also organised a brake fluid service at the same time, saving me time and a trip to the garage later on
13 September 2026
Rob was awesome. No problem too small and kept everything simple and fast.
11 September 2026
The service was quick. The video service was helpful and engaging for me. The clean at the end was unexpected and I was grateful and they even gave me a curtesy car at short notice which I loved.
10 September 2026
Rob is excellent! Very ?? kind.
10 September 2026
Smooth process.
10 September 2026
The service centre was very good. Easy booking andvery good service whilst I was there.
10 September 2026
Excellent service, dealt with the issue well.
09 September 2026
Always explain everything and Gordon was most helpful.
09 September 2026
SErvice ok but no video and no washing of car. Disappointing by comparaison with my prvious experience with this dealer over 20 years.
09 September 2026
Jamie Southgate - excellent customer service
09 September 2026
Major service and 4 new tyres. Car was returned with damaged alloy wheels. Car was sent to have damage rectified and matte black paint was simply painted over the damage on black gloss alloys. Photos of the repair job were taken but I was never
09 September 2026
Very swift and professional service
09 September 2026
James was brilliant and made me feel really valued as a returning customer.
09 September 2026
We took our Z4 into Marshalls at Hook for the starter motor recall which was actioned efficiently including having the car washed and vacuumed which was an unexpected but welcome surprise.
08 September 2026
Hook Always lovely service
08 September 2026
The wrong tyre was ordered so I had to leave the car overnight, when I collected it I was assured it would be ready by 9.30 am as I had an appointment but it was not ready until 10.00 am so making me late!
05 September 2026
Great customer service from James on the front desk. A huge asset to the Hook team!
03 September 2026
As normal no issues car back fixed and cleaned at reasonable price
02 September 2026
Excellent communication throughout the booking in process and James Brookfield explained all aspects of the service in depth and in a highly professional manner.
02 September 2026
Expectation management, booking availability, quality of service, speed of completion
02 September 2026
All works completed under the extended warranty. I'm usually a bit sceptical about extended warranties, but this was done with no fuss, quickly and efficiently with great communication.
02 September 2026
Jamie is polite, detailed in his commentary and quick to get back to you.
02 September 2026
Jamie as ever provides a great customer service experience
01 September 2026
Great people and a good process. I considered taking a star away for the on line form which wasted my time but the staff made up for a system they don't control.
01 September 2026
Excellent service Adrian was very good the reception was good shame about no biscuits
31 August 2026
Personal contact was excellent, projected work carried out very satisfactorily, and help given with operating the electronic control system
31 August 2026
The service advisor was very pleasant and explained things well
30 August 2026
Overall service delivery experience was top notch
29 August 2026
Well look after by the team at Marshalls
27 August 2026
James provided me a desk to work at and the service was done very quickly
26 August 2026
Wasn't clear at booking stage that I could wait for the service to be completed. This came as a surprise and although desirable it required me to change my plans.
26 August 2026
Very polite and efficient service manager
26 August 2026
Friendly knowledgable service
26 August 2026
Good service and kept up to date by the technician
26 August 2026
Pleased with the service.
26 August 2026
Typical BMW service, Very satisfied.
26 August 2026
Excellent service. Marshall always are good
26 August 2026
Great
26 August 2026
Friendly efficient professional
26 August 2026
Yeah, not overly happy as I come to you all the time with my car to get serviced and I asked the salesman to give me a quotation on how much my car is worth to potentially part exchange for a new one that was three weeks ago and nobody has got back
26 August 2026
Everything was amazing from start to finish
26 August 2026
Great service.
25 August 2026
Jamie Southgate was very helpful and flexible throughout explaining exactly what the costs would be and what would be covered by the service. I hadn't realised a minor service was needed as well as the MOT until I arrived but this was no issue.
20 August 2026
Excellent service
19 August 2026
I have been a customer of bmw for over 20 years and Bmw Hook Service with Jamie Southgate is always a friendly welcome.
19 August 2026
Excellent throughout
18 August 2026
The repair was done efficiently and in good time exactly as planned.
18 August 2026
Service adviser was friendly, polite and knowledgeable. Plus I was accommodated to be able to work while I waited for the service to be done.
12 August 2026
Excellent service as always. would not go anywhere else
12 August 2026
A basic oil service and the car was handed back with 'Emergency Call System Failure' error message which wasn't there before. I have to return again in a week to have this looked at.
12 August 2026
Service was great and very speedy with the tasks required. I have made an enquiry though about a defect that has occurred since leaving the center.
12 August 2026
"I can't speak highly enough of the exceptional service at BMW Marshall Hampshire. The moment you walk in, welcoming tone, and the positive atmosphere throughout the dealership is second to none. Huge thanks to James and the BMW team.
11 August 2026
I was dealt with quickly and efficiently. The Service Advisor (Rob) was knowledgeable and helpful when I discussed a couple of issues that I needed checking. All work and investigations done was explained and even a quote provided for a future job.
11 August 2026
While I had issues with the brake fluid service not being part of my prepaid service plan after being advised by the service booking call centre that it was, Hook BMW did reduce the cost to match a more local non BMW service provider.
09 August 2026
Great service - thanks to the mechanic and to Rob - well done guys.
09 August 2026
Welcomed and directed to appropriate area by polite professional staff. Waited while service was carried out which was quick and a car wash included which was gratefully received. Thank you.
09 August 2026
Pleasant customer service team and excellent report from the technician who carried out the work.
09 August 2026
First of all service agent was rude and cold. I asked specifically about checking the heating issue which was not done. Health check was all about condition of tyre and break pad. Requested for complementary wash that was also not done.
08 August 2026
Really friendly and efficient service. Attention to detail and clear explanation made for a supper experience
07 August 2026
Fault sorted by the technician, and good communication fro the Servive Adviser.
04 August 2026
Rob was very good in dealing with me. He explained everything in full and even took the time to ask questions and if I had anything else that I would like looked at with the vehicle
02 August 2026
Excellent service - as usual!
30 July 2026
My car broke down, I had it recovered to Marshall Hook. Two days later I was collecting it all repaired
29 July 2026
A new tyre was required.as the old one was bulged. The new one was fitted and in doing so the alloy rim was scuffed
26 July 2026
As efficient as ever!
26 July 2026
Service and mot done. However, I have not received the vehicle check report after two weeks. Followed up last week. Reserved service car prior to visit but dis not have one available during the day.
26 July 2026
All done as requested
26 July 2026
Because I was informed exactly what was to be done and also what would be an added check on items not due for renewal at no extra cost to me.
26 July 2026
1. They were supposed to wash and vacuum the car, discussed at drop-off. They didn't. 2. On booking online, there are options for extras. I chose the 1l of oil for top-up option. On collection, they claimed to know nothing about this.
26 July 2026
Easy to book, knowledgeable and professional staff. Never had a bad experience.
25 July 2026
Fast
25 July 2026
Courteous service and vefy satisfied with work carried out
24 July 2026
The whole experience was highly satisfactory and as advertised.
24 July 2026
Very good service from all the team
24 July 2026
I was served by James who was very helpful and showed good customer service.
23 July 2026
Great service, friendly team, talked through what needed doing on the car. All completed quickly and efficiently.
23 July 2026
It was done on time and we were very happy with the time it took and was very clean when we got it back
FIND Marshall Hampshire BMW
Address
- Junction 5, M3, Griffin Way South, Hook, Hampshire, RG27 9RW
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 17:00
- Sun:10:30 - 16:30
Phone
- 01256 442395
Basingstoke as well as surrounding areas including Tadley, Hook, Alton and Reading
Address
- Junction 5, M3, Griffin Way South, Hook, Hampshire, RG27 9RW
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:Closed
Phone
- 01256 442394
Basingstoke as well as surrounding areas including Tadley, Hook, Alton and Reading
Address
- Junction 5, M3, Griffin Way South, Hook, Hampshire, RG27 9RW
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:Closed
Phone
- 01256 442781
Basingstoke as well as surrounding areas including Tadley, Hook, Alton and Reading
Address
- Junction 5, M3, Griffin Way South, Hook, Hampshire, RG27 9RW
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 12:30
- Sun:Closed
Phone
- 0845 0526495
Basingstoke as well as surrounding areas including Tadley, Hook, Alton and Reading
Address
- Junction 5, M3, Griffin Way South, Hook, Hampshire, RG27 9RW
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:Closed
- Sun:Closed
Phone
- 01256 274717
Basingstoke as well as surrounding areas including Tadley, Hook, Alton and Reading
11 October 2026
All was good, the sales person did all they could to help me. Although for some reason, the collection took more than 3 hrs, instead of c 60 min. Think some internal issues with releasing the car.