OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
159 ratings and 90 comments received in the last 90 days.
04 November 2025
Superb customer service
03 November 2025
The sales process led by Tony Reilly from Marshall BMW Hampshire was at the highest level of profesionalism. Tony payed attention to every detail on each stage of the process, from the offer, through finance up to delivery and post-sales. Well done!
03 November 2025
Every organised and worked perfectly
29 October 2025
Despite it being a distance sale and the first time meeting Paul - it was a seamless handover on the day.
21 October 2025
Friendly, calm, professional and not pushy.
12 October 2025
The team at BMW Marshall Hook always looks after me and take great care to resolve any queries or questions
06 October 2025
Totally satisfied, although there was a little delay in some responses, it was understantable that the dealership were dealing with a large volume of sales (not unexpected at month end, particularly on the month of the new '75 number plate)
06 October 2025
Proactive to follow-up and tried to provide a good offer
05 October 2025
All fine for me. Timely conversations throughout the process.
04 November 2025
Everything that I expected to be done was done to my entire satisfaction
04 November 2025
I couldn't have asked for better service.
04 November 2025
The video reviewing the car service was very helpful. Thank you.
03 November 2025
Polite reps with regular updates
02 November 2025
The service was very efficient, and I was given regular updates
02 November 2025
Went above and beyond to help me
31 October 2025
Well looked after
31 October 2025
Jamie (I think his name was) was very accommodating and professional throughout. Worked with me to resolve a slight issue which satisfied both parties.
30 October 2025
Everything explained clearly, no hidden costs, friendly atmosphere
28 October 2025
Same as above
FIND Marshall Hampshire BMW
Address
- Junction 5, M3, Griffin Way South, Hook, Hampshire, RG27 9RW
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 17:00
- Sun:10:30 - 16:30
Phone
- 01256 442395
Basingstoke, Tadley, Hook, Alton, Reading
Address
- Junction 5, M3, Griffin Way South, Hook, Hampshire, RG27 9RW
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:Closed
Phone
- 01256 442394
Basingstoke, Tadley, Hook, Alton, Reading
Address
- Junction 5, M3, Griffin Way South, Hook, Hampshire, RG27 9RW
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:Closed
Phone
- 01256 442781
Basingstoke, Tadley, Hook, Alton, Reading
Address
- Junction 5, M3, Griffin Way South, Hook, Hampshire, RG27 9RW
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 12:30
- Sun:Closed
Phone
- 0845 0526495
Basingstoke, Tadley, Hook, Alton, Reading
Address
- Junction 5, M3, Griffin Way South, Hook, Hampshire, RG27 9RW
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:Closed
- Sun:Closed
Phone
- 01256 274717
Basingstoke, Tadley, Hook, Alton, Reading
04 November 2025
Customer service excellent. Very helpful staff very welcoming.