OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
171 ratings and 93 comments received in the last 90 days.
01 July 2025
Made appointment, cars available to test drive. Discussion and purchase same day.
25 June 2025
Perfect
24 June 2025
As above. Superb and cannot express my gratitude enough for the service and experience that I was given. The delivery was really special. I was given an in depth explanation of the features of my car, which was exceptional.
22 June 2025
The whole experience at Marshall Hampshire, Hook was a pleasant experience. My circumstances changed from my initial enquiry, resulting in the need for a different type of vehicle. This was handled very well by the Sales Executive.
31 May 2025
It was all very quick and I was kept up to date regarding requirements and timelines.
21 May 2025
The sale service was kind, fast and pro active.
18 May 2025
Kate was brilliant and very helpful
04 May 2025
Very easy service with tony
02 May 2025
Extremely satisfied - from start to finish everything was straightforward and handled in a professional manner, very happy.
02 July 2025
As above
02 July 2025
All staff involved that I encountered were professional courteous and pleasant to deal with. The car issue was dealt with quickly and professionally.
02 July 2025
Excellent service and courteous welcome
01 July 2025
I asked for my car to be ready asap. By lunchtime I had to do the chasing for an update. The person I dealt with wasn't available so I was promised a message would be left requesting a call back straight away. 2 hours later it was me chasing again!
30 June 2025
The service experience was made exceptionally great because of Andre Michaels-Carter customer engagement with me, keeping me up to date on my vehicle and being human about what needed to be carried out. He has great people skills and has banter.
30 June 2025
MOT was ok although tyre tread depth recorded was the min rather then the average middle 2/3 of the tyre. Very disappointed as the car arrived fully detailed with a clear request for it not to be cleaned, which was not followed causing swirl marks
30 June 2025
Service team is super friendly, explain everything clearly and gave me a desk to work from whilst my car was being serviced.
26 June 2025
Welcoming & knowledgeable front of house service staff
26 June 2025
Despite requesting an MOT alongside service to enable me to stay while work was done the request was ignored 3times. Was treated as if that was my fault and offered inconvenient choices.
26 June 2025
My car was looked after and the price was good
02 July 2025
Kate, went out of her way to help my husband surprise me with my new number plates!